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“Comfortable ” 4 of 5 stars
Review of Centara Hotel Hat Yai

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Centara Hotel Hat Yai
3.5 of 5 Hotel   |   3 Sanehanusorn Road, Hat Yai 90110, Thailand   |  
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Hotel amenities
Special Offer
Free Buffet Breakfast
Ranked #2 of 68 Hotels in Hat Yai
Medan, Sumatera Utara, Indonesia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Comfortable ”
4 of 5 stars Reviewed March 13, 2014

It was my 3rd times visiting HatYai. I booked Centara hotel because people said last time was Novotel. We arrived at HatYai around 9am in the morning. The receptionist welcome us very friendly, after do some administration. We directly got a room key, no need to wait until 2pm. Free wi-fi in our hotel room, got swimming pool and gym centre. This hotel located in tourism areas, easy to find food, market, night show, etc. Overall recommended for my next trip and I will stay again in this hotel. Nice hospitality :D

Stayed March 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review, March 14, 2014
Dear Guest BudiantoRao,

Thank you for selecting to stay at Centara Hat Yai on your recent trip to Hat Yai. I'm delighted to learn that overall was to your satisfaction.
Location of the Hotel is great advantage as you and many reviewers mentioned, thank you very much for your compliments about our hospitality, this is utmost motivating us to keep it up and to serve you better on your next visit.

We look forward to welcoming you back soon.

Warm regards,
Opas Damrongkul
General Manager.
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455 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Bangkok, Thailand
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 6, 2014

Hotel is located in the heart of Hatyai city which is very convenience. All security guards are not helpful at all. They always run away when you ask for help especially in the dark parking lot!!

The hotel is quite old., elevator, lobby, corridor, even hotel room!! and there is no hot water in my room!!! not worth to spend your money here.

room no. 1220

  • Stayed March 2014, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review, March 14, 2014
Dear Guest Bointer S,

Thank you for your review, I'm sorry to hear that your stay was not to your expectation. Having investigated against your feedbacks :
- No Hot water, we have no record of this problem during your stay, if you can email (chy@chr.co.th) and provide more specific details that you was encountered with this problem would be appreciated, so that we can get this rectified properly.
- The unhelpful security, this is strange, not to excuse, if you may having chance to read review about our security, mostly are positive and compliments. However, we thank you for your feedback, this has been investigated and emphasized of our guards to retain of their good permance.
- Our preventive maintenance programme is carrying out throughout the year to ensure that we maintain the property at it best conditions.

We hope to have an opportunity of having you back, so that we can show of improvements.

Warm regards,
Opas Damrongkul
General Manager
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Christchurch
Top Contributor
66 reviews 66 reviews
46 hotel reviews
Reviews in 36 cities Reviews in 36 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed March 4, 2014

This is about the 5th time i have stayed at this hotel and i like it. The location is perfect you ate right in the middle of the shopping and night life.
However the hotels standards are slipping, we booked a premire non smoking room when we were shown to our room there was a very strong smell of smoke, we mentioned this to the bell boy who just shruged his shoulders, we did not unpack but went to the lobby for a drink as we had been travelling all day on returning to out room the smell was even worse so we went to the fro
nt desk to complain but instead of speaking to the people who were smoking on a no smoking floor they told us to move to another floor which i could,nt realy understand as surley other people would also be complaining and it should be the offenders that get moved not the innocent.
Also on previous visits you were given a complimentary 30min spa and some free laundry that has now all stopped.
Breakfast is good with a large range of asian dishes which is what we like.
Staff very helpful and smiling most of the time.
Another reason to go to Hat Yai is to get away from the arrogant Russians and the noisy Scandinavians as they hav,nt found it yet.
All in all this is a good hotel with quite a bit going for it but it is also looking a bit tired and the staff should be more assertive on the smokers who ruin it for others.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review, March 14, 2014
Dear Guest BiffaChristchurch,

Thank you for choosing to stay at Centara Hotel Hat Yai. I apologize for ineffective handling of your request about non-smoking room. We have been trying hard to ask for cooperation of some smoker, we always allocated them to smoking room/floor if received information beforehand. However, people having different habits, some just smoke even though it is indicated as a non-smoking room. We have noted of your preference, so that we can reserve and provide a room according to your request. Regarding the improper manner of our Bell Boy, this will surely sorted out internally.

We have no more "culb guests" that entitled to the benefits you mentioned, this was adjusted in accordance to the demand and nature of tourists of Hat Yai destination. This replaced by club lounge for guests who those booked and paid for premium deluxe room are entitled for daily snack / cocktail at our club lounge between 5-7 pm and complimentary 2 bottles of mineral water put in Minibar.
Glad to hear that you liked our breakfast, thank you for your compliments of our staffs, this is encouraging us to work for every improvements following your constructive feedbacks.
We look forward to welcoming you back in the near future.

Warm regards,
Opas damrongkul
General Manager
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Jakarta
Senior Contributor
37 reviews 37 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 17, 2014

My first trip to Hatyai and I got this hotel ... Well the location nearby shopping store and at noght many food stall outside .
Hotel lobby not located at ground floor . I tried lunch at their restaurant and taste not what i expected ;( . My room also have broken ceilings, water drops on floor ;( . Well as I stay only 2nights its quite okay .. If u stay long terms never choose this

  • Stayed March 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review, February 27, 2014
Dear Jessica C

Thank you for choosing to stay with us on your first trip to Hat Yai. The location of our Hotel is a great advantage as you and many reviewers are mentioned. Your feedbacks about the taste of our food and the improper checked of room conditions before accommodated guest is well noted for proper rectification and improvement.

Thank you once again for staying at the Centara Hotel Hat Yai and we wish to have a pleasure of welcome you back again.

Warm regards ,

Opas Damrongkul

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed February 15, 2014

I first stayed in this hotel around 2003, when it was under management of Accor Group as a Novotel. It appears that the rooms haven't been updated since that time. The bed is of upper medium level quality, and shower facilities feel particularly dated. The lobby on the 6th floor features saxophone & vocal easy listening and light jazz, but the large space with concave ceiling seems to amplify the sound and make it cold & uninviting--not a place for a relaxed drink & conversation. They have done an impressive remodeling of the restaurant area that features an outdoor open balcony above the bustling commercial area, which provides a nicer venue for cocktails and chatting. Breakfast buffet, though not luxurious, is ample, and features southern specialties like freshly made roti. There are many choices for mid-level hotels in Hat Yai (but oddly no choice I've found of luxury level accommodation), and though the Centara is reasonably comfortably appointed and very conveniently located, one might find equal or greater value for the money elsewhere.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review, February 17, 2014
Dear Guest Bob C,

Thank you very much for sharing your feedbacks. We certainly appreciate this review and thank you for taking time to write and post this review. Actually our rooms were renovated during 2010-2012 in all room types as well as preventive maintenance are carried out regularly. You may not noticed much different as its major design has not been changed. Your feedback regarding the atmosphere of Lobby lounge is well noted and will work for the possibility of improvement accordingly. Thank you for highlighting about our new renovated main restaurant and it is the place as you described. I'm not taken side, but refer to many reviewers did say that Centara Hat Yai is the best Hotel of this destination.
Thank you for your appreciation and we certainly value your kind appraisal. We wish to have a pleasure of welcome you back in the near future.

Warm regards,
Opas Damrongkul
General manager
Report response as inappropriate
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Singapore, Singapore
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 10, 2014

Stayed here for 2nites location was perfect for a shopping trip. Staff..from the driver to housekeeping was attentive and polite..breakfast was great..wifi connection in room was fast enough and free..coffee&tea making facility available with complimentary bottled mineral water replenished daily..stayed in a deluxe premium room which was spacious though i do think the bathroom is a little too small for me..and the bed was too hard for my liking..aside from these two complaints..i would say the room was
really comfortable. I would have titled my review "A PERFECT STAY" had the bed been more comfortable..its way too hard to enjoy a good night sleep especially after a tiring day of shopping..I still give Centara the thumbs up because fantastic location, great
staff and satisfying food did more than justify the reason to stay here.

  • Stayed February 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review, February 14, 2014
Dear Guest RULIZAH,

Thank you for your review. I am glad to learn that you enjoyed your stay and that you found it almost perfect . We have various room types that designed differently , some rooms designed more space in bedroom and living room while Bathroom is cosy and designed to facilitate every necessary purpose of use. Regarding a hard bed, I would say people are having different preferences ,actually we can put a soft mattress on top of the bed to make it softer , please request for this on your next stay .
It was our pleasure to have you and we look forward to your next visit in the near future..

Warm regards,
Opas Damrongkul
General manager
Report response as inappropriate
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Palawan Island, Philippines
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed February 8, 2014

Stayed in the hotel on Feb 3-7 in a premier room for a business trip with my wife. There was an-going Chinese New Year festivities during our stay and there was a night Market just in front of the hotel which was very convenient for us, we didn't have to go far. Central Mall is connected with this hotel which you can access via elevator, and another mall opposite the street. Excellent location

I had a perk of free access to the lounge which is nice. The bar man was nice and attentive, always offering me wine just after I empty the glass. The service and food is excellent. WIFI is fast enough. Definitely would stay here again when i get back to Hat Yai

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review, February 12, 2014
Dear Guest 78volts,

We are happy to know that you satisfied with your recent stay at Centara Hotel Hat Yai. The location is great advantage as you described. Thank you for your compliments on our food and service received, especially with a bar man, I have passed on your message to the team and they are equally happy to learn that you satisfied with services provided.

We glad to hear that you intended to stay with us again on your next trip to Hat Yai and we all look forward to your return.

Warm regards,
Opas Damrongkul
General manager
Report response as inappropriate
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Additional Information about Centara Hotel Hat Yai

Address: 3 Sanehanusorn Road, Hat Yai 90110, Thailand
Location: Thailand > Songkhla Province > Hat Yai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 68 Hotels in Hat Yai
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Centara Hotel Hat Yai 3.5*
Number of rooms: 248
Official Description (provided by the hotel):
The hotel with 248 rooms, apartments and freshly renovated suites, situated in the centre of bustling Hat Yai, the commercial and shopping hub of Southern Thailand. An 20-storey building (1st to 5th floors comprise Hat Yai's branch of Central Department Store). Only 20 minutes from the airport and accessible by airplane, bus or train from Bangkok. ... more   less 
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Also Known As:
Novotel Centara Hat Yai Hotel Hat Yai
Novotel Hat Yai
Hat Yai Novotel

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