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“Good hotel at good location” 4 of 5 stars
Review of Centara Hotel Hat Yai

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Centara Hotel Hat Yai
3.5 of 5 Hotel   |   3 Sanehanusorn Road, Hat Yai 90110, Thailand   |  
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Free Buffet Breakfast
Ranked #4 of 68 hotels in Hat Yai
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
“Good hotel at good location”
4 of 5 stars Reviewed January 9, 2014

This hotel locate just opposite the lee garden plaza, which is the center of hat yai. The location was good and the room is clean and nice. Didn't feel any disappointment at all. The only weakness is the toilet is a bit small.

Room Tip: Go for high floor
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  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review, January 18, 2014
Dear Guest Tatt H,

Greeting from Hat Yai,

I am delighted to learn that you enjoyed stay at Centara Hotel Hat Yai, especially with its location and our nice and clean room.

We are a medium size Hotel that provide the same needs or even more and better compare to the bigger Hotel around the area.

We look forward to welcoming you back for another pleasant stay soon.

Warm regards,
Opas Damrongkul
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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  • English first
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English first
Top Contributor
69 reviews 69 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed January 9, 2014

Hotel is situated strategically right in the shopping area. Central Shopping Mall is just right next door and 7-11 convenient store right across. One will be able to sample Thai local delicious street food just across the hotel. The breakfast was not up to expectation, the selection available is very local flavored, seriously needs improvement and I didn't enjoy the breakfast. The room is bit out dated and the room door could not be locked, it appeared to be locked and one can push open easily without even using the access card. Overall, I highly recommend this hotel for people whose intention to Hatyai is for shopping and massage, the location is just so central!

  • Stayed December 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review, January 18, 2014
Dear Guest Christine C,

Thank you for your review and highlighting about the Hotel location which is great advantage as you mentioned. I'm sorry to hear that you were not satisfied with breakfast and this had been addressed with our Executive Chef who is currently work on adding and rotating the items regularly. Your feedback about a room is also well taken noted and this had been rectified promptly.

We truly appreciated your feedbacks and rest assured that we are working on every improvements.

Warm regards,
Opas Damrongkul
General Manager
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Huy, Belgium
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 6, 2014

We booked the hotel for 2 nights. Our room is clean, comfortable and spacious. It does not have bathtub though. The reception staff were ok at check in but were not able to recommend place the see and thinfs to do. The breakfast was very disappointing . It did not offer any bacon or any pork. We felt like being in a pork free country suddely. The bread options were poo. We regretted to have paid for it. The location of the hotel is good. The pool water is very cold as it is never touched by sun rays. It is built on the 7th floor and fully shaded by buildings.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review, January 18, 2014
Dear Guest Philhuy2013

Thank you for sharing your feedbacks on TripAdvisor. I am glad to hear that you liked our room and enjoyed with Hotel location. Your comment regarding inefficient of our Receptionist is well taken noted and necessary training to rectify the issue is being carried out. In regard to no pork served at breakfast, please be advised that a Restaurant that serving breakfast is certified as "Halal Restaurant" so pork free. However, we do provide varieties of breakfast items, as well as a la cart menu is available via our Room Service. Your comment about bread options also noted and will work on improvement.

We hope to have a pleasure of welcoming you back to Centara Hotel Hat Yai, so that we can prove of improvements.

Warm regards,
Opas Damrongkul
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Top Contributor
106 reviews 106 reviews
38 hotel reviews
Reviews in 30 cities Reviews in 30 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed January 3, 2014

We recently stayed here for 2 nights during a short trip to Hat Yai.

This hotel was previously Novotel Sukonthai.

Location wise the hotel is in the main street of Hatyai and close to the shopping, food and other attractions. Besides the entrance on the ground floor, there is a cafe run by the hotel as well. To get to the lobby on the 6th floor one needs to use the elevators.

The lobby area is quite big and there is a lounge area and a few restaurants at this level. There is a slight musty smell as you walk from the hallway from the elevators to the rooms. It would be good if the hotel did some refurbishment.

The rooms are quite nice but have aged somewhat from my visit a few years ago. There also have a few new floors which have been extended with rooms that are newer and categorised as apartment suites. Unfortunately as this was a later extension one would need to get to the a certain floor via the older elevators and then change elevators to get to this newer floors which can be quite inconvenient.

The buffet breakfast was average and I remember it having a wider spread previously. The service was good in general as is the case with many hotels in Thailand.

Overall quite a good hotel to stay in Hat Yai and probably the better option available at the moment in Hat Yai.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review, January 4, 2014
Dear Guest LiveNLetLive,

Thank you for writing a review about the Centara Hotel Hat Yai. Your feedback is much appreciated and I believe that this is the best way for room of improvements. Thank you for mentioned about the extension rooms those are located on the top 2 highest floors. Yes, these units call "Apartment Suite" that featured moderns, luxury, this suit well with family and long stay purpose. Apart from the unique elevator, staircase is available to go up these 2 floors. Thank you for highlighting about Hotel location that can't be anywhere better!

The room/ public areas preventive maintenance programme are carrying throughout the year. Breakfast selections is reviewing regularly by our Executive Chef to ensure quality and variety are meet of expectations.

Trust you enjoyed your recent stay with us and wish to have an opportunity to welcome you back at Centara Hotel Hat Yai again soon.

Warm regards,
Opas Damrongkul
General manager
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Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 2, 2014

Stayed here for a wedding. Rooms are OK - clean, comfortable bed, and bathroom. Staff is friendly and took action when I saw someone smoking on my floor. They ran an air purifier in the hallway.

My one negative, which is huge, is that I got food poisoning from the restaurant which served for the wedding. About 9 other wedding guests got food poisoning as well. I would never eat there again, though I don't find myself returning to Hatyai anytime soon.

Also, it is cheaper to buy the breakfast at the hotel rather than in advance online.

Room Tip: Cheaper to buy breakfast at the hotel than in advance online.
See more room tips
  • Stayed November 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review, January 4, 2014
Dear guest Jasnl,

Thank you for your feedbacks. I am sorry to hear that you were not well during stay. I presume you may not reported whilst you were here? Anyway, thank you for letting us know about this and we will review our process which actually adhered with foods hygiene standard effectively.

I'm glad to learn that you happy with a room and appreciated of our staffs, this surely encourage us to maintain and to keep it up.

Trust you are fully recovered at this stage, we do hope to have a pleasure of welcome you back on your next trip to Hat Yai

Warm regards,
Opas Damrongkul
General Manager
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Travelers are raving about these Hat Yai hotels

Melaka, Malaysia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 2, 2014

I travel with a group of friends, the hotel is locate at the convenience area, opposite is mcd and others 3 shopping mall is surrounded the hotel. At night, the street have a lot of hawker stall surrounded the hotel.

We have book deluxe room, the room and toilet is clean too. But the lift of the hotel is a bit slow, one of the lift could direct access to the mall next door, quite convenience.

There always has one or two tuk tuk waiting outside the hotel, very convenience that we could get a tuk tuk at anytime we wish to out for travel.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review, January 4, 2014
Dear Guest LimAlicia,

Thank you for your feedbacks. It's delightful to read about your experience that you happy with the location and our room. The lifts may slow during the high traffic otherwise it is suitable for the size of the Hotel.

We hope to welcome you back to Centara Hotel Hat Yai again in the not too distant future.

Warm regards,
Opas Damrongkul
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Top Contributor
55 reviews 55 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed December 27, 2013

Located at the heart of the city, most happening place for shopping & dining. Walk out of hotel and be surrounded by shopping malls, restaurants, markets, tuk tuk station, money changer, grocery store, etc.
High security if you want to park your car in the hotel, few security guards will check your cars with bomb detector before let you drive in. And many guards in the carpark to look after your car, even at midnight, there is at least 1 or 2 guard visible.
Room is just ok, and can be improve. Buffet breakfast spread is ok with many choice, but serve no pork, I don't know why, Thailand is a non-Muslim country anyway.
Something wrong with the communication between front desk & housekeeping. We request for an extra bed with breakfast from front desk but no one send it until I call the housekeeping to request again. The next morning when we (3 person) go in for breakfast, but the waitress inform us that our room's breakfast is for 2 person only, she has no record that we had an extra bed & breakfast. During check out time, the front desk also don't charge me anything for the extra bed & breakfast until myself inform them about it.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review, January 2, 2014
Dear Guest EarthExplorer2,

Thank you for taking the time to share your feedbacks on your recent stay with us. The Hotel location is a great advantage as you and many other reviewers mentioned. Thank you for highlighting about our security control and surely this will be adhered with according to our security standard.
A Restaurant for breakfast is certified as a "Halal Restaurant" ,so serve with no pork. However, we do provide a la cart menu at our "Ginger Restaurant" optionally.

I apologies for an inconvenience caused in regard to the extra person, this has been addressed internally for proper rectification to be made.

We wish to have you back on your next trip to Hat Yai

Warm regards,
Opas Damrongkul
General manager
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Additional Information about Centara Hotel Hat Yai

Address: 3 Sanehanusorn Road, Hat Yai 90110, Thailand
Location: Thailand > Songkhla Province > Hat Yai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 68 hotels in Hat Yai
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Centara Hotel Hat Yai 3.5*
Official Description (provided by the hotel):
The hotel with 248 rooms, apartments and freshly renovated suites, situated in the centre of bustling Hat Yai, the commercial and shopping hub of Southern Thailand. An 20-storey building (1st to 5th floors comprise Hat Yai's branch of Central Department Store). Only 20 minutes from the airport and accessible by airplane, bus or train from Bangkok. ... more   less 
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Also Known As:
Novotel Centara Hat Yai Hotel Hat Yai
Novotel Hat Yai
Hat Yai Novotel

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