I was completely blown over by the friendliness and helpfulness of the staff, despite its being ultra-low season (I think there were only 2-3 other guests there...). They really made this a most lovely stay.
Even when dropping us off at Chiang Rai Airport, they suggested and took us first to see a temple (Wat Rong Khun) near the city, then brought us to an excellent Northern Thai food restaurant to let us grab some dinner--all on their own initiative.
We had some annoyances with our travel agent when we arrived (the resort was *not* at fault at all), and I think to make up for it, the lovely staff arranged for us to "float" a flying lantern (khom loy) on one of our nights.
I got the feeling that the staff really loved their resort, and wanted you to love it too.
The facilities were beautiful, especially the huge pool. The room was also very large, and it was nice to be greeted with a plate of fresh fruit on arrival, and to have a coffee maker in the room.
The soap, shampoo & conditioner were produced in a well-known Thai herbal medicine hospital--a nice local touch.
Also: Do try the northern sausages ("sai ua"...although they spelled it "sai auy" or something odd on the menu) at the restaurant, and get them with ginger, peanuts, garlic, lime & chillis; they are delicious!
The only things I didn't like so much:
- Some days, the air was very very smoky from all the brush fires (it's slash-and-burn cultivation zone...) during this season.
- Not much to do in the area immediately around the resort (but we did find a path that went over a nice hanging bamboo bridge and into the fields around the resort).
All in all, it was a wonderful experience, and I hope we'll have a chance to go again...