We booked this hotel because we would be staying in Cha Am for 5 nights after a 10 night stay in North East Thailand and we wanted some luxury and comfort for our 11 month old daughter. After reading many, many great reviews online we decided to spend a bit more money on this hotel and even though the reviews said the hotel was popular with Scandinavian tourists we did not expect it to be like a western care-home for the elderly! But this wasn't a problem for us really, although we felt out of place being young with a baby and two of the group Thai, it was the service and the hotel that we were really disappointed in.
The reception staff were not that friendly and didn't smile once. My wife was really unhappy with the way they spoke to her. One day I wanted to rent a car so went to reception to see what services they had. The only thing the had was a free tourist broucher with an Avis advert in it. That was fine but to compare prices I wanted the telephone number. for Buget Car Rent in Hua Hin aswellm so asked if they could get the number for me. I was amazed to be told that they couldn't get the number! A hotel of this size with 8 people behind reception could not get the number. In the end I had to use my mobile to phone my dad in England who went online and got the number for me - A joke!
The maids, housekeeping and room service were all terrible too. The rooms were cleaned to a very low standard and most days my tea cups were not replaced or cleaned but simply put on top of the fridge, dirty, not even put back on the saucers on the table. When I say dirty I mean the cups still had Ovaltine in them from my last drink! The floors were dusty and not cleaned for the 5 nights we were there, the bathroom floor was not cleaned and still had hair on the floor the whole time. My wife was unhappy with the maids too as they took the box for some new shoes she just bought, I guess the though it was rubbish but in was in the wardrobe and not anywhere near the bin! (What if her shoes were in it?)
The two rooms we had were a bit of a contrast really, first, my room was in the old part of the building and is in need of updating. Not just some new paint but the decor is dated and the furniture is old. We were upgraded to a triple-room upon arrival (I don't now why but maybe to ease the blow?) and the room was big but lighting was very poor. There were no main lights on the celling, just a few lamps around the room which failed to spread adequate light. On the other hand, the room my brother-in-law had was in the new building and was very modern with dark brown wood decor and purple bed covers and pillows!
I ordered room service one time and was very disappointed. When I'm in Thailand I eat mostly Thai or Asian food (Chinese, Japanese, Korean, Vietnamese etc..) But as this 'international standard hotel' claimed to do 'western food', I thought I would give their cheese burger & chips and fish & chips a try. After about a 30 minute wait the food arrived. In all fairness I did enjoy the cheese burger which was a big chuck of meat and cheese but the chips (french fries) were covered in salt and were few and far between. There were even less chips with the fish and so salty I could'nt eat them. Another time I had to phone twice to ask for my laundry to be picked up as we needed to give it to them before 10:00am to be returned before we checked out. I understand it's a big hotel and very busy but when they say "just a minute" and hang-up I don't expect to wait 30 minutes.
I had a few drinks at the pool side bar a couple of times when they had happy hour. The young men working in the bar were very polite and I spoke to them mainly in Thai which I liked as all the other staff just spoke English to me. The drinks are expensive too, A small bottle of heineken was 110 Baht + service charge + Tax!
The hotel gym was a great let-down aswell. It was small with one running machine, one bike, some free weights and one multi-gym which was in bad condition and the bit for leg work-out was broken. I went in the gym to use it but left with that familiar feeling of disappointment.
The breakfast buffet was ok and there was a lot of choice including eggs, bacon, sausage, ham, all kinds of fresh fruit and juices and some cakes and sweets. The hot Thai food was ok but not really that great but at least they changed some of the dishes every day. My main problem with the breakfast is the fact that the restaurant is open air with celling fans that do basically nothing. Some days it was really humid and with so many people squeezed in it was quite hot. Some times you had to wait for a table as there were not enough tables for all the guests.
Overall we are extremely disappointed with this hotel and for the price it should be so much better. I have stayed in Hotels all over Thailand and this is NOT good Thai hospitality and we would never stay here again, not even if it was free and recommend other people to look elsewhere.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.