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“A bit run down.” 3 of 5 stars
Review of Palm Galleria Resort

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Palm Galleria Resort
3.5 of 5 Hotel   |   27/102 Moo 2 Tambon Kukkak, Khao Lak 82190, Thailand   |  
Hotel amenities
Ranked #48 of 60 Hotels in Khao Lak
London, United Kingdom
1 review
“A bit run down.”
3 of 5 stars Reviewed February 17, 2014

We stayed here for two weeks . Our superior double room was resonably clean but toilet/shower room need some attention i.e leaking toilet , smell of suige. The sheets not changed regularly. The towels seems to looked permanently stained, grey and very tired. Sadly the was no visible management on side. On the positive note receptionist Boogie and the staff was very friendly, helpful and always smiling. The area is very quiet with lovely sandy beach. The SPA was lovely, great prices, good treatments - very much recomended.

Room Tip: Choose higher floor for more privacy.
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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61 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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Worcestershire
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 16, 2014 via mobile

We are here at the moment. Forget the negative reviews. We may be a long way out of Khao Lak but what you save with this hotel you can use ten times over using taxis. We have hired a car which at less than £200 for a week is enabling us to see so much more than those stuck in the main area. The hotel may be older than some but it is clean, very friendly and well positioned for the beach. There is a mini mart 200 meters away with a few restaurants where the food is good and very cheap. Everyone here is so helpful. The rooms are well equipped and very clean with a large balcony. All in all, very good value

Stayed February 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheringham, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 15, 2014

Had two weeks here in January. Found the hotel perfectly comfortable, fussy people may not like watermarks in the shower but everywhere was clean and sheets and towels changed very regularly, room cleaned daily. Buffet breakfast had good choice for all nationalities. Found the restaurant somewhat lacking and only ate there on the first evening. After that we found the four lovely little restaurants just next door and tried them all out. The hotel was very quiet in the evenings as most people went down the road to the restaurants. The pool was clean and quiet and with enough sunbeds. We requested, and got, an upstairs room opposite the beach with lily ponds outside, with a nice private balcony. If you get a downstairs room the terraces are open to the pathways, so not private. We found the air conditioning to be very quiet and easily controllable.
The lovely beach was just across the road and the Memories beach bar just a short walk along (and a wade across a river!) for a sunbed and a lunch.
The town of Khao Lak was a 300 baht taxi ride away.
We thoroughly enjoyed our stay and would go again.

Room Tip: Ask for a first floor room opposite the beach.
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
24 reviews 24 reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 23, 2014

We stayed here for two weeks. Sadly the hotel seems to be lacking any obvious management. Our room was clean but tired decor. The shower room was badly watermarked and the water drained very slowly. We had frequent towel changes but had to strip the bed after a week to prompt a sheet change. The bad was very firm which was ideal for us but not everyone's cup of tea.The air con was efficient. Room had tea and coffee and a fridge but they didn't replenish once used until we asked. Two bottles of water were left every day in room. Sadly the staff in restaurant for breakfast were unusually disinterested and the selection of food on the buffet was basic. Boogie the senior receptionist did his best to help when needed but his English is almost as limited as my Thai.
Location for us was fine. We hired a motorbike and ventured about that way or walked the length of the beach as far as possible either way. Memories Bar and restaurant is a lovely stroll up the beach and well worth going to.
With just a little bit of a spruce up and closer management, Palm Galleria could lift itself from 'ordinary' to 'special'.

Room Tip: Go for deluxe on sea side. Maybe ours wasn't top; it didn't have a bath.
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampere, Finland
Senior Contributor
48 reviews 48 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed January 17, 2014

We booked this hotel from our travel agency and they seemed booking it via hotels.com, cause that's where we got our confirmation about the hotel. I have to say that pictures are GREAT, and information says its 4 STAR hotel. However be warned!!

We arrived to Khao Lak after staying in Krabi for 2 weeks and we was checking in at the hotel. We were taken to our room and oh my god - what a dissapoitment! We was staying in Ao Nang 3 STAR hotel which were unbelievable compared to this. We kindly asked if we could see another room - on a 2nd floor, since maybe it was in better condition. After seeing another room we decided to leave the place. Rooms look VERY OLD, airconditioners work baddly, because air was smelly and tropic.. (we have been visiting Thailand 5 times now, so its not our 1st time), toilet was horrible and shower even worse. Don't get me wrong, because I stayed in 2-3 star hotels for 13€/night and those had same kind of rooms than this way more expensive "4 star" hotel, so I'm not being picky - I just warn next victims that they will NOT get what they want for the money u waste on this hotel.

Anyways, rooms = old, rusty, smelly, watermarks everywhere, toilet+shower horrible for that 65€/night. And location is quite far away from the "city".. But fine for couples with children..

Staff were very nice, they understood and agreed, also smiled till the end of our visit - didn't charge for 1 night even, despite of hotels.com policy about cancelling. They let us use their phone and kindly called for taxi. So for staff I easily give a 4+ STAR. But that's not the case here - thing is the hotel is old and looks horrible and all the pictures are from BEST room and misleading bad! Giving this hotel 3 stars only cause that the staff were so kind and helpful.

Room Tip: pictures are very misleading. Rooms are not even close to what you will be expecting.
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  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eindhoven, The Netherlands
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 8, 2013

We stayed here a few times, but that was in 2008 and 2009 and stayed here 2 weeks.
This is a very nice small resort.
The rooms are nice clean and big.They all got a nice view.
Some with garden view some with pool view.
All rooms have a nice balcony where you can sit and relax.
The pool is nice and big and perfect to cool off on a hot day.
You can walk out the resort to the left and walk to the beach like that, but if you walk behind the pool there is a short cut so you will be at the beach in a minute, because the resort itself is not directly at the beach.
The beach is really nice and you can walk for miles without seeing anybody,...(in low season)
One day the beach is nice and sandy the other day ful with coral or nice shells.
The people are very friendly and helpful.
You can rent bikes or motorbikes at the resort.
That is handy, as the closest shop is 4 km from the resort.
And with a motor/bike you can go everywhere more easy as there are plenty of things to do and see in the area.
Food and drinks are normal priced. so that is perfect too.
A wonderful small quiet resort.

Room Tip: Ask for a room on a higher floor..the views are nicer there and you can see the ocean too.
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 24, 2013

I stayed here with my father for 6 nights. It is very good value for money and the accommodation is clean. However we had a few qualms with the service over the course of the week:
1) the wifi is extra and expensive however you can only connect one device at a time and it is very unreliable. when we complained to staff they played around the device then smiled and gave it back without fixing, unfortunately we could not push this any further due to a lack of common language.
2) there is a once a day bus run into Khao Lak town centre THB 100) however the staff over booked it and we were disappointed to not be able to get on, the annoying thing was that we had left the pool, got changed and had we known there was no space we would have stayed by the pool for a few more hours
3) I used the beauty salon for a pedicure but it was just a toenail re-paint and it was done badly and smudged easily
4) the staff never understood our requests at dinner and frequently got our orders wrong (main course came before appetisers, wrong accompaniments). This was purely a lack of communication. we found that the restaurants down the road had better food, for better value and the staff spoke much better English

Overall the staff were super friendly but the service was not up to scratch, I blame this on the lack of training from management.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palm Galleria Resort

Address: 27/102 Moo 2 Tambon Kukkak, Khao Lak 82190, Thailand
Location: Thailand > Phang Nga Province > Khao Lak
Amenities:
Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#23 Spa Hotel in Khao Lak
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Palm Galleria Resort 3.5*
Number of rooms: 98
Reservation Options:
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Also Known As:
Palm Galleria Hotel Khao Lak
Best Western Takua Pa
Takua Pa Best Western

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