We'd got a very good room rate from Thai Tiew Thai event. The room was huge, air con work well, comfy bed, great surrounding.Most of the staffs were very friendly and helpful, only the reception staffs that drive me crazy.
Got few arguments with Receptiop staffs. We are a family of 2 Adults with 1 little boy. Arrive the hotel almost 6 pm but still have to wait for the room to be ready for abt 15 mins. Once we reached the room and found out we'd got 2 single beds so we requested to have King size bed but the reception lady only response that she apologized we have King size bed room but she didn't be the one who assign the room so she unable ti help! On the check out day, we called at 7 am, the bell quickly came to pick up our stuffs.After breakfast around 7:45 we tried clear our bill, the reception lady just called to housekeeping to check the mini bar. Oh man why didn't they check since 7 am right after we informed out chexk out! Again the reception lady said 'sorry it's different department'. We did send an e-mail to complain abt our bed issue, no response at all.
So if u get the good promotion rate, ignore the service from the reception and enjoy your time!
- Official Description (provided by the hotel):
- Khaolak Laguna Resort is located on an area of 12 acres on the beachfront of Khaolak. Only 80 Kms from Phuket Airport. The Resort is in classical Oriental Style in the embrace of nature. ... more less
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- Also Known As:
- Khaolak Laguna Hotel Khao Lak
- Hotel Khaolak Laguna