We stayed at the hotel for 8 nights at the end June/beginning of July and I must say it was a vrey enjoyable stay. We did however feel it was a bit rough around the edges considering it only opened 12 months or so ago.
We arrived after an hour and half drive from Patong and noticed that it's one of the furthers hotels from Khao Lak center which was a bit concerning at first, We were greeted by the concierge who took our bags and showed us the way to check in. Check in was quite slow but to be fair there were a number of other guests arriving at the same time. We were given cold towels and a welcome drink and shown to a comfy seating area to wait. We did have to fork out for a refundable deposit against the room, I think it was 2000bhat per day on the card.Once the formalities were done, we were taken to our room on a golf buggy as our suite was in the last block, nearest to the beach.
Having booked with Thomas Cook and managed to get a fantastic rate on a pool view Morgan suite, I was thrilled when we entered the room, 2626 in the last block (far from reception). A separate kitchen/dining area and living space with tv, en suite wc, through to the bedroom with 2 queen beds, tv, walk in wardrobe with space to keep our luggage plus a bathroom with wc and shower. Beautifully decorated throughout and better than the pictures!
On the balcony we had a bathtub and 2 sun loungers and a great view over the pool below. The aircon in the living area was rather noisy and smelt quite damp. We did report this one night, but never followed it up and was unfortunately not rectified during our stay.The room was serviced everyday and water bottles being replenished was a great bonus. Fresh fruit was also provided upon arrival. The kitchen was oddly missing any cutlery or dishes but did provide glasses.The drainage in the shower could be improved too as it took forever to empty.
The main pool area had plenty of sun loungers available, however I would think it gets quite packed in high season. Pool/Beach towels are also available free of charge which was very useful. The decking around the pool could do with being painted and we noticed a cable around the pool which was unsightly and could have been hidden better. We were disappointed to be unable to swim in the sea but the red flag was up throughout or stay. Bangsak beach is gorgeous though. The hotel gardens are very well maintained with staff working everyday to keep the plants and countless palm trees in good condition.
We ate at the breakfast buffet every morning and the selection on offer was good but there wasn't much variety from day to day. The staff could have been a bit more attentive to be honest considering how quiet the hotel was, a disappointing contrast to our hotel in Patong. We also ate at the evening buffet most nights which had a better variety of local and international dishes. For 300 bhat you could have as many drinks (soft/beer/wine) as you wanted but we found this pricey if you only wanted one glass. We ate at the Italian restaurant one night, and being half board were given a set menu. However, they did kindly let my fiance swap his main for a steak off the other menu at no extra charge. The food was delicious but drinks were expensive. The pool bar was also great, with a good selection of drinks and snacks, but everything has 10% service added so be careful. We didn't sample the Thai restaurant but the menu looked good.
We used the free shuttle bus a few times to the center of Khao Lak and to Bang Niang market and found it very well organised. A tuk tuk ride back one night cost 400bhat which we thought was very reasonable as it's around a 20 minute drive and basically in the middle of nowhere-very quiet but blissful. We also used the leisure facilities every night, trying out the pool table, bowling and ping pong table. They also offer a free dvd played hire with a selection of dvds for 100 bhat a night (great if you fancy a good chill out). The staff here were by far the friendliest in the hotel.
There's a min mart at the hotel entrance selling essentials and a small taverna across the road service lovely food and a friendly service. There appeared to be a few more places down the road but we didn't venture any further. We spotted the hotel nightclub too but being low season, it was deserted (great in high season I'm sure). There are some great little places on the beach but again low season meant most of these were quiet or closed.
This is a very big resort. During our stay it was very quiet, I'd say less than 40% occupied so would be interesting to stay in high season. Overall we enjoyed our stay and would recommend the hotel to friends but if we return to Khao Lak may choose a hotel a little closer to town.
- Official Description (provided by the hotel):
- SENTIDO Graceland Khao Lak, a destination that offers luxurious experience and 5-star service, a destination enables you to witness the beauty of Andaman Sea and Thai hospitality. Opening in September 2012, the sprawling resort will offer spacious villas, suites and pool-view rooms equipped with luxurious facilities and amenities. ... more less
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