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“Friendly staff, beautiful landscaping, truly wonderful vacation.” 5 of 5 stars
Review of SENTIDO Graceland Khaolak Resort & Spa

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SENTIDO Graceland Khaolak Resort & Spa
4.5 of 5 Hotel   |   30/7 Moon 7 | Bang Muang District, Amphur Takua-Pa, Khao Lak 82000, Thailand   |  
Hotel amenities
Ranked #24 of 61 Hotels in Khao Lak
Chiang Mai, Thailand
Level Contributor
141 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
“Friendly staff, beautiful landscaping, truly wonderful vacation.”
5 of 5 stars Reviewed September 16, 2013

We came during the soft opening in Sept 2013. Construction is still underway until the grand opening in December but that did not deter us from having a WONDERFUL time. This review will be a bit longer than usual because the resort is new and we learned things during our visit which couldn't be easily understood through official booking websites.

What we LOVED about this resort:
+ The management-level staff have come from other 5 star hotels in the area, have experience and are prepared to deliver great service. Miss Daeng at the front desk is exceptional. When we had a problem with a neighborhood dog which came up onto the property she insisted on treating us a dinner in the cafe. Unexpected and very gracious service! We were also impressed with Mr. Sak in the Pakarang cafe who had excellent ideas for the buffet service.
+ Landscaping is gorgeous! Each of the twelve main room blocks has it's own pool with deck, deck chairs and showers.
+ Location, location, location. Bangsak beach is pristine, white sand for kilometers. NOTE: Sentido sits at the farthest point north on the beach, about 1km past Haadson resort. If you're looking for party action stay somewhere in town, or take the free shuttle van.
+ Free internet in all the rooms.
+ Gigantic lobby with many separate areas for guests to relax and enjoy the view. The lobby wall is actually a sliding glass door so you can sit in a large chair and look out over nearby coconut groves (see pic)
+ Helpful room amenities included an umbrella, easy to find flashlight, an electric mosquito mat,
and flip flops in two sizes. Very useful.

Things to UNDERSTAND BEFORE BOOKING A ROOM (which you can't learn from looking at a booking website):
+ DELUXE ROOMS do NOT have a bathtub, only a rainshower.
+ COMFORT ROOMS are closer to the beach, but we see little advantage since no room is really that far. The hotel website says comfort rooms have their own color coded loungers by the pool, but how will Thai staff enforce that? The Thai are not a confrontational culture.
+POOL ACCESS ROOMS are very nice at this resort because each block of rooms has it's own pool. (Note: Blocks 21-23 have one large connected pool which is a bit less private than blocks 11-16).
+ SUITE ROOMS have a bathtub outside on the porch. The website says "take a bath under the stars" but that would be difficult because the roof of the porch is all you will see over your head! You will also have to take your bath in FULL VIEW of everyone else because there is no curtain or door between the bathtub and the pool in front of your room.
+ FAMILY ROOMS- the website says Deluxe pool views are great family rooms. Maybe. Unless your children are under 8 years old this room will not be big enough for a family. Get a suite or two connecting rooms.
+ VILLAS- the websites say that villas are private. Depends on the villa, and what you understand to be "private".
GARDEN VILLAS are 100% private with a wall around the entire villa. If we had the money that would be our choice- you have a private sitting room, bedroom AND an outdoor jacuzzi bathtub all in your own little world.
OCEAN HEAVEN villas are on stilts but they are set facing one another in a circle. You will be looking across a small pond into the living room of someone else's villas. Not as private as you might want.
WATERPOOL VILLAS didn't appear private at all. In fact, all of them directly face the main resort pool. During high season every guest will be walking right in front of your room. I wouldn't pay the extra price for this type of room.
BEACH FRONT POOL VILLAS were out of this world (two bedrooms, sitting room, large private pool, two jacuzzi bathtubs). They face the beach but don't actually connect-you have to go out the back of your gate, cross a bridge and then you're on the beach.

A FEW MORE THINGS TO KNOW:
+ There are local Thai place to eat just outside the resort. A dozen or so private families have set up restaurants and bars on the beach just north of the resort. Some plan to be open year round.
+ buffet breakfasts should be quite nice during high season with 20 entree options, egg station, pancakes made to order (with choc chips, almonds, etc), salad, two types of muesli, five different local juices, and homemade baked goods. We were impressed with the baker- he produced very nice multigrain bread and fluffy, light donuts.
+ The hotel has taken a long time to construct, so some of the bedding is a bit musty. You can ask the housekeeping staff to put your pillows in the drier for an hour to freshen them up. Beds are not feather soft, nor are they hard- would call them medium firm.
+ Room amenities DON'T include conditioner, only a bottle that reads "shampoo + conditioner". This did not condition our hair very well after all the salt water so bring your own conditioner.
+ The beach has lots of coral; if you have surf shoes bring them.
+ Right now the rooms only have ONE and ONLY ONE hook in the bathroom. We mentioned this to the staff but it's unclear if this oversight will be fixed anytime soon. If you have a clothes line bring it- otherwise you'll have no place to hang your wet swim things.
+ you can rent bikes for 250 baht an hour, bowl for 100 baht a game.
+ while swimming in the main pool of the resort you can hear but not see the ocean because the hotel was built with a canal between the main property and the beach.
+ The resort's "Morgan" theme is a reference to the local Mogen ethnic group who are also called "sea gypsies" in other place. The Mogen people live in the village next to the resort and are found throughout southern Thailand.

Overall this is a very lovely resort. We were impressed with the sincere service of the staff, although some of them are still rudimentary in English skills. No matter, Sentido will be serious competition for the other five stars in the area, especially since it is located on such a lovely section of beach.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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529 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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English first
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed September 15, 2013

I'm spending my time in Sentido for 1 night and i thing it not enough! i need to come back again to enjoy all the time and relaxing here.
The Hotel was so nice and lots of thing to do, big swimming pool quiet beach also kids club for the kids and in the night time if you don't know what to do they also have bowling.
the breakfast have many choices!!!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 9, 2013

Me and my cousin arrived at hotel the other day and welcomed with the most warmest welcome, the staff are are so polite and helpful, where can i start... Theres so much i want to say.. The lobby as described by other reviewers did not do it enough justice! The lobby is so modern beautiful and elegant, the rooms are massive and soo clean! All the furnishings inside was to the highest standard! And omg the bathroom and shower room was soo clean! Everything looked practically brand new!! I felt like i was in some millionaires room! Yes not all the hotel was complete but i would still be proud to show people this hotel and i am coming back here again with my friends and family, they even have have their own beach :) which is at the back of the hotel! Clear white sand and blue sea, :) or if u dont sea they have a massive east flow pool with a pool bar. Im sorry if im not great with words as i dont really review but i just want everyone to visit this place! It does not get enough credit! Its absolutely amazing!!!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 7, 2013 via mobile

One word to explain everything. Excellent! Rooms are spacious and clean.the bed was very comfortable, one thing that I like was the pillow, it made my sleep superb! Upon arriving in the lobby the lady from the reception mhonmai greeted us professionally. Service was awesome and I like the design of the lobby. Breakfast was great, lots of selection and staff are eager to provide all your request. The location might be far from khaolak but the hotel provides a bowling alley, karaoke area, tennis court which is I highly recommend. I will be back of course since I felt great and staff gives good service! Thanks sentido, you made my stay special.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 1, 2013 via mobile

The time that i arrived Khaolak, i thought that another usual hotel and resort that i will be staying. But my presumption was wrong. I was amazed of the resort's design, the lobby is soooo BIG and i like the style. i was entertained by sweet, soft spoken thai people ( Mhonmai, Anne(filipino),.
Our room was soo big, with its KING size bed, even 4 persons could stay, an outdoor pool for our room, and feel frustrated for not trying their pool in the middle of the resort (everyone must swim)!!

This place is like a coffee ;) its 5in1..the hotel has 3 restos to choose( italian, thai, and forgot the other one ;)), and we tried the foods at italian resto, that was WOW!.with great food, affordable, and great service of the staff:).. aside from restos, they also have Pub( soon to open), bowling alley, KTV.., so its like no where to go, u can do everything here :),.unfortunately, the hotel is not yet fully constructed, its still young and ive heared that their grand opening will be on December 2013..
And i will be back here soon together with my singaporean friends and will pamper ourselves :)
For relaxing and comfortable place to stay, i highly recommend this place :).!! Family, friends and lovers ;)
THANK YOU AGAIN!!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed August 28, 2013

My husband and I went to Khaolak and stayed at Sentido Graceland last week ( late August). It is a low season for Khaolak but it is a perfect time for us because we had the whole beach for ourselve. It is a rainy season and it is so green everywhere. The manager told us that the hotel is not yet 100 percent complete. There are some sections that they are still working on it. Anyway, we had a wonderful time. Can't wait to revisit this hotel when it is complete. This hotel is truly exceptional -- well design and beautiful landscaping, friendly staff, excellent services and great breakfast.

We have been to Cancun and Las Vegas where there are a lot of great hotels. We have to say that the Sentido Khaolak is one of the best!

Room Tip: Room on the fist floor with direct access to the pool from the room.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GracelandGrace, Guest Relations Manager at SENTIDO Graceland Khaolak Resort & Spa, responded to this review, May 20, 2014
Dear Miss Ranong,

The warmest greetings from SENTIDO Graceland Khaolak Team, Sawadee ka!

On behalf of SENTIDO Graceland Khaolak Team, we would like to thank you for taking the time in writing your review about us. It is our utmost appreciation for your kind words and we are excited and delighted to welcome you again in the near furure.

best regards,

Annie Cruz
Holiday Concierge Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed August 14, 2013

We should have been staying at the Sentido Graceland for our summer holiday this year but because of heavy rain and other factors it was not ready for guests.
We did however visit the site and were made really welcome by the staff that were in attendance.
We entered the lobby and nearly tripped over our jaws....it was spectacular!
We were given a cold drink and asked if we would like to see the room we would have had if we had stayed there.We jumped on a golf buggy and duly transported to what can only be described as the most spectacular room I have seen in my quite extensive travels in the far east.
Obviously it was brand new but in my experience you cannot get better housekeeping than in Thailand and.I'm sure they will look just the same in 1 or 2 or 5 years time.
It won't be cheap but you get quality and once finished the grounds will do justice to the accommodation.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GracelandGrace, Guest Relations Manager at SENTIDO Graceland Khaolak Resort & Spa, responded to this review, May 20, 2014
Dear Mr. Breakychef,

On behalf of SENTIDO Graceland team, We are thankful for your kind appreciation during your visit in the hotel and for taking your precious time to write us a review.
We hope that on your next visit to Khaolak we can have the chance to give you our best service.

Best regard,

Annie Cruz
Holiday Concierge Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SENTIDO Graceland Khaolak Resort & Spa

Address: 30/7 Moon 7 | Bang Muang District, Amphur Takua-Pa, Khao Lak 82000, Thailand
Location: Thailand > Phang Nga Province > Khao Lak
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #24 of 61 Hotels in Khao Lak
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — SENTIDO Graceland Khaolak Resort & Spa 4.5*
Number of rooms: 338
Official Description (provided by the hotel):
SENTIDO Graceland Khao Lak, a destination that offers luxurious experience and 5-star service, a destination enables you to witness the beauty of Andaman Sea and Thai hospitality. Opening in September 2012, the sprawling resort will offer spacious villas, suites and pool-view rooms equipped with luxurious facilities and amenities. ... more   less 
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