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“Great resort but need service improvements” 4 of 5 stars
Review of Beyond Resort Khaolak

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Beyond Resort Khaolak
4.0 of 5 Hotel   |   9 / 69 Moo 1, Khao Lak 82190, Thailand   |  
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X-Mas in Paradise
Ranked #4 of 60 Hotels in Khao Lak
Sydney, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
“Great resort but need service improvements”
4 of 5 stars Reviewed September 1, 2014

Agree with most previous reviews, great place to relax and chill. The bed didn't bother us, but the pillows, Only soft pillows were provided, while my husband likes firm pillows, the spacious bed and room overcame his whinge at the end. I also agree with the complaint on the shuttle buses, not just you have to pay but it costs as much as catching a taxi. I had my birthday while I was at the resort, we came back from breakfast to find the front porch of our villa decorated with balloons, and we also found a cake, a card, and a bunch of flowers inside the villa. What a pleasant surprise! Most staff were fantastic but unfortunately we encountered a couple who were not very helpful and not even acknowledging you while you were sitting in front of them, overall it's still a great resort just need some minor improvements. The view was magnificent.

Room Tip: The private pools are very small. And stay away from the main pool area if you want privacy.
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robertthai1, General Manager at Beyond Resort Khaolak, responded to this review, September 2, 2014
Dear KYEscapea,

Thanks for your Review. Glad to read that you enjoyed the resort. Next time you stay at a 4 - 5 * resort, just ask for solid pillows, softer mattress, anything really, most Hotels can cater for simple requests like this.
Privacy, correct, stay away from the main pool and maybe stay in one of our new Palm Villa Elite with either Jacuzzi or Private Pool, 100% privacy with protecting walls, and being located as far away as possible from the main pool. This 24 new Villas will go on sale as of January 1.2015

Again many thanks for your comments

Robert Frei, GM & The BRKL Team
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582 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (167)
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English first
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 1, 2014 via mobile

Thoroughly enjoyed our recent 8 night stat at Beyond Resort. Could not fault any aspect of the resort . Staff were exceptionally friendly & obliging, food selection was incredible. Best resort hve ever stayed. Back in 2015 for 10 nights. Would highly recommend to anyone. 10 out of 10!!

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robertthai1, General Manager at Beyond Resort Khaolak, responded to this review, September 1, 2014
Dear Sunsetnites,

Many thanks for your perfect score here. If you already have another voucher ok, if not you will be contacted soon by Ana, she will explain where to buy another voucher, same price, same value.
Looking forward to have you back in 2015

Robert Frei, GM & The BRKL Team
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Coolangatta, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 31, 2014

Except for the hard bed the Beyond Resort was perfect. The 8 night package was great value for money. The villa, pool and restaurants were excellent and of course all looked after by fabulous staff.
We paid extra for an UPGRADE which gave us a Villa close to all facilities as the Resort is HUGE.
Even though it is a remote area there were still restaurants in the main street for alternatives to the Hotel.
Just remembered I do have a complaint.........usually if a Hotel is in a remote area a FREE shuttle is provided to the local town but at Beyond you have to pay.
Also, if you offer free massages you should be able to cater the demand. We had a voucher for one each day but the first 3 days we couldn't get a booking.......

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robertthai1, General Manager at Beyond Resort Khaolak, responded to this review, September 1, 2014
Dear brewster6995,

Many thanks for your review. We used to offer the shuttle bus for free, OMG what a drama every day. guests demanded an unlimited amount of busses as it is their "right" to have a free bus, reservations a week in advance and so on. sine we charge, less than the local taxis, its quiet in the house..
The spa vouchers are not dated and therefore not meant to be used daily but when available in the Spa. We sold 21,000 hours of spa, not possible to block every room every day, but we trust that with a bit of patience, flexibility and understanding all vouchers can be used up, and just in case, we honor them for cocktails at the beach bar too.

But besides all above I am happy that you had some relaxing days with us.

Very best regards from Khaolak

Robert Frei, GM & The BRKL Team
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Epping, Australia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 31, 2014

If you are after a purely relaxing holiday this is the resort for you. My husband and I just spent 8 wonderful nights there and it was even more beautiful that the photo's. We stayed in a Palm Villa Premier just near the pools. It was a lovely villa, very clean and everything you need. We have been to Thailand before, so didn't want to go anywhere - we just wanted peace and relaxation and this resort was perfect for that. We spent each day moving from the pool to the beach (a few steps) to the pool bar for a drink and back to the pools or spas. The massages were wonderful and the buffet breakfast fresh and delicious. It is quite a drive from the airport but well worth the trip once you arrive. I would recommend this resort to anyone who just needs some "time out". It is an adults only resort which suited us very well. All staff were friendly - especially the amazing "Eddie" who always had a welcoming smile and Alma who was helpful at all times.

Room Tip: The rooms close to the pools and beach are convenient, but they have beautiful gardens, so the walk...
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  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robertthai1, General Manager at Beyond Resort Khaolak, responded to this review, August 31, 2014
Dear cheryl h,

Amazing guests create amazing holidays

Many thanks

Robert Frei, GM & The BRKL Team
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Melbourne, Australia
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 29, 2014

We stayed 8 nights earlier this year (March). We wanted a luxury resort & this was great. Set back from the main road which can be an issue if you want to leave the resort. Shuttles available limited times & could involve a fee. Taxis are available. Staff are great, very helpful all well spoken with great English. Our cabin was great, we did need to upgrade & pay a higher fee. The low cost rooms are set well back from this large resort & less amenities in the room. We were very happy with our upgrade. Pod Coffee machine (1 free rest at a cost) Also instant coffee & tea available with powdered milk. Bottled water provided, minibar, Magnificent Big bathroom. Shower gels & body lotions provided. Big room, well decorated, with TV area & couch, fresh fruit plate provided, very comfortable room. Out door area with lounges, table & Chairs. (was not available in our original room) There are bigger with pool and beach front access & more amenaties if you want to upgrade to another level. Staff are helpful, they will not recommend restaurants in the area. There are many good restaurants, plenty on the beach front to the right of the resort, good food & inexpensive. Massages in the same area great & inexpensive. The resort its self is amazing, at least 5 pools, two restaurants, Thai very good & Open air Seafood & International also very good. Breakfast dining area also great, inside & outside areas. Food selections are abundant, so many choices & a cook to order station. Changes daily. General Managers meet & greet cocktail party offered during your stay, Canapes & drinks, nice way to met some other travelers. Evening Entertainment was great. The resort has NO KIDS, very relaxing and refreshing as most are over 35+ . Never felt it was over crowded.The beach front is literally a step from the pool. Chairs, lounges & umbrellas freely available.WIFI to three devises. Convenience store on site (no fresh milk available). Arranged a transfer to the airport & it was hassle free, available at what ever time you want. (could be a fee involved, was included in or package.) The room didn't offer any information on resort offers or amenities, we had to ask what Entertainment was on, Spa availability, restaurant times ect, ect...specialty nights are only advertised at the resort bar. This is attached to the main restaurant, great variety & daily cocktails & coffee bar. Happy hour daily is great if you want to try fancy cocktails. Swim Pool bar is very convenient. Staff always available & extra staff around during happy hours. Overall this is a great resort if you are looking to relax. No Hawkers on the beach, (you can still shop on the beach in little outlets) but also no water sports. We spent our first week at a resort with all the sports & hawkers this was our choice for a relaxing week, pool. beach, sun, food, massages,cocktails & relaxing...Laundry service expensive in the resort. We used the laundry service at the first location right of the resort on the beach, very happy, clean, smelt great, folded & overnight service. Charge by the piece not the weight but very good. Highly recommend this resort. & surrounding beach areas.

Room Tip: Upgrade to rooms with garden settings, closer to pools & restaurants & more inclusions. wort...
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robertthai1, General Manager at Beyond Resort Khaolak, responded to this review, August 31, 2014
Dear SBCB1959

Many thanks for your review. For your info, fresh milk is now in all rooms available. We are glad to see that you enjoyed the resort and its facilities. Kindly note that we have Windsurf and SUP Boards, a scuba diving center and sea kayaks available if the weather permits the use.

Again thank you very much for being with us

Robert Frei, GM & The BRKL Team
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Newcastle, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 26, 2014

We have recently returned from our holiday at This resort. It was a fabulous holiday. We had a voucher and all aspects of the voucher were honoured. We dad have to use more than one of the massage vouchers for our massages but that was OK. The food was excellent. The staff were very helpful. Our villa was great right next to the pools. The tour guide at the resort was very friendly and helpful when booking our tours. Khaolak was some distance from the airport, about an hour and a half drive. But there is a village about 15 mins from the resort which is quite big and has markets which are good. The deal we got to stay at this resort was excellent.

Room Tip: Try to get the premium villas. Ours was 1306 and an excellent room.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robertthai1, General Manager at Beyond Resort Khaolak, responded to this review, August 27, 2014
Dear Retiredtraveller5053,

Many thanks for your comments on your recent trip to Khaolak, Thailand. We are glad to see that you had a positive experience with us and you enjoyed cuisine and resort alike.

We hope to have you back again soon for another visit to Khaolak and let our tour operators show you more of Thailand's beauty.

Best regards

Robert Frei, GM & The BRKL Team
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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2014

We've just experienced 7 amazing days at Beyond in Khao Lak. The facilities are all that you would expect of a 5 star resort. but what really made our stay so unforgettable, was the attention given to us by the wonderful staff. We'd really like to thank Pai, Alma, Eddie, Youi, and Oil in particular. You made us feel so welcome, and your smiles were always a highlight of our day. Many thanks also to the very talented band who entertained the guests with their wide repertoire of songs. Hopefully. we will catch up again in two years time !

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robertthai1, General Manager at Beyond Resort Khaolak, responded to this review, August 28, 2014
Dear Ken H,

many thanks for your review. We also are looking forward to have you back in the near future

Many thanks again

Robert Frei, GM & The BRKL Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Beyond Resort Khaolak

Address: 9 / 69 Moo 1, Khao Lak 82190, Thailand
Phone Number:
Location: Thailand > Phang Nga Province > Khao Lak
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #4 of 60 Hotels in Khao Lak
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Beyond Resort Khaolak 4*
Number of rooms: 177
Official Description (provided by the hotel):
"Creating memories, in romantic location... Beyond Resort Khaolak." Unspoiled sands, untouched nature, and undisturbed relaxation; Beyond Resort Khaolak is situated an hour north from Phuket International Airport. Famed for its white beaches, slow life style, and natural surroundings Khaolak is the quieter alternative to Phuket. Jungle-clad mountains, nature-based excursions, and boat rides are activities of choice. On the beach, looking out towards the Andaman Sea nothing stands in-between you and horizon's edge. Offering 177 luxurious villas in contemporary Thai-Style, Beyond Resort Khaolak brings the finer things in life right to your villa door.For our active guests we now offer Scuba Diving all year round.Note, this is an couples resort and allow only guests age 18 and older. Please note that if you pay your hotelbill by credit Card the hotel will charge you a 2% bank processing fee ... more   less 
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