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“We were hoping for better.” 2 of 5 stars
Review of Palm Garden Resort Khao Lak

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Palm Garden Resort Khao Lak
2.5 of 5 Ranch   |   Petchakasem Road 33 / 3 | Khuk Khak, Khao Lak 82190, Thailand   |  
Hotel amenities
Riyadh, Saudi Arabia
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72 reviews 72 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
40 helpful votes 40 helpful votes
“We were hoping for better.”
2 of 5 stars Reviewed March 26, 2012

With the prices that we paid for that hotel, we were hoping for something amazing...but were disappointed...

The staff is amazing. Couldn't say anything bad about them at all. welcoming and helpful...

Now onto the rooms. upon entering, we were impressed. Looked clean and comfortable. Until we entered the bathroom. There was a stench of swamp and mildew that overran the place, the toilet was leaky, and hot water was not a constant. Another major issue was that it was infested with mosquito. we were being bitten in all hours. I had to go out and get insect inscents to keep them at bay. The staff all disappears by 8pm every night, and we had one night there without water for about 5 hours, and no one to reach by telephone or any other means.

The only reason we stayed there was because it was recommended by Sea Bees diving company, as they are attached to the hotel. I will dive with Sea Bees again if I ever return to Thailand, but will stay at another hotel...

Room Tip: The hotel next door has great rooms, from what I'm told...
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  • Stayed March 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holger S, Inhaber at Palm Garden Resort Khao Lak, responded to this review, September 16, 2012
Dear Pink Panda
Thank you for your review and we would like to answer your concerns.
We know that our prices are very much in line with the going rates and, in fact, are considered to be quite competitive.
Unfortunately, the infrastructure within the Khao Lak area means that the whole area suffers from power cuts, not just ourselves, and these tend to occur in the late afternoon/early evening at a time of maximum use.
We do realise that mosquitoes can be a problem, especially at dusk, but we try to avoid the heavy chemicals used by many resorts and instead use natural repellents such as citronella to contain them as much as possible.
We apologise for the staffing issue you experienced. This was a one-off situation and was quickly rectified by the Manager.
We do hope though that we can welcome you back in the future and that you had a pleasant stay overall in Thailand.
Your Palm Garden Team Khao Lak
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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29 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Additional Information about Palm Garden Resort Khao Lak

Address: Petchakasem Road 33 / 3 | Khuk Khak, Khao Lak 82190, Thailand
Location: Thailand > Phang Nga Province > Khao Lak
Amenities:
Bar / Lounge Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 28 Specialty Lodging in Khao Lak
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Palm Garden Resort Khao Lak 2.5*
Number of rooms: 13
Official Description (provided by the hotel):
Amidst a beautiful tropical garden, the Palm Garden Resort Khao Lak is comprised of ten bungalows now, located around an inviting large pool with waterfall and jacuzzi..... a perfect place to relax. ... more   less 
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