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“Awful place, never again.” 2 of 5 stars
Review of Khao Lak Grand City

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Khao Lak Grand City
4/4 Moo 7 | Khukkhak Takuapa Phang nga, Khao Lak 82190, Thailand   |  
Hotel amenities
Ranked #37 of 41 Khao Lak B&B and Inns
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Awful place, never again.”
2 of 5 stars Reviewed February 12, 2014 via mobile

Our room was dark with old interior, air condition did not work correctly and the extra fan was broken with keeping a terrible noise. Electricity went off in the first evening and was fixed in 8 hours. Good pool area and nice staff in that area but in the reception they could not understand english. All in all worst hotel in our vacation and we would keep ourselves far away from this place.

-T&E

  • Stayed February 2014
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Tootoo12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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21 reviews from our community

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Bristol, United Kingdom
Level Contributor
58 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed January 21, 2014

We looked in a few places and they were all much more expensive than here. We had a superior room with a balcony (ok, overlooking the busy road, but nice to sit outside) which the receptionist rapidly reduced the price from 1300 bt to 1000 bt a night when I said it was over our budget. We had a fridge which you need so you can shop at the supermarket or 7/11 as Khao lak is very touristy ie lots of 2 weeks package deals which keep prices really high! We were shocked at what the "taxis" charged for what would be a 20 bt bus ride most places! Restaurants all geared towards western tastes. I ate the blandest green curry i ever had! Due to costs everywhere we spent lots of time around the lovely little pool (hardly any sun longer wars!) and in our room as the TV had 2 US channels and lots of films. Good value, nice place but the staff really need to learn some more English! And I agree with a previous review, rooms not getting cleaned until well into the afternoon is not good enough.

Room Tip: Front with balcony.
See more room tips
  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank KellyGreenteam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 17, 2012

The room was nice, comfortable double bed, a private balcony.
The bathroom was small and simple but good enough.
New water bottles in the fridge every day.
Safe avaiable for rent, cheap internet.
The pool was nice, clean towel to the pool is waiting on the sun beds every morning. The pool was maybe a little cold but refreshing.
Nice staff at the pool bar and they stay open as long as there are people present.
The restaurant in the garden is inviting and romantic with great food.
Staff is nice but as usual poor in English

Room Tip: Pick a room with balcony faceing the street
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  • Stayed January 2012, traveled solo
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Lill J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helsinki, Finland
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed August 28, 2012

Stayed couple of nights here back in 2010. Quite large room with AC, very basic bathroom. Ok pool with poolbar. Plenty of restaurants near by.

Nothing special, but suited me just fine. I didn't expect much more with this price. Would stay again, if traveling on budget.

  • Stayed January 2012, traveled solo
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Lkoski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aarhus, Denmark
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed May 31, 2012

We booked this hotel on agoda.com because the price was good and the pictures looked very nice. We booked a superior room with a double bed that looked very beautiful on the website.

When we got there, we found out that our room, although it was big, didn't look like the one on the website at all. First of all, we didn't have a real window, since the window looked onto the corridor, which was dark, and unless you wanted everyone to look into the room you had to keep it closed at all times. All the decorative items weren't there, and it was basically just the furniture. We had asked for a double bed, and the staff said we had one, but what we had were two single beds put together. This would have been acceptable if it wasn't for the fact that the beds had wheels, so they didn't stay close together for too long. The beds shrieked a lot too, which wasn't too nice, especially if you're trying to fall asleep and the slightest movement makes noise.

The bathroom was VERY simple. Just a sink, a toilet and a shower hanging from the wall. No curtain. It was all wet after we had a shower, and since it had no windows it took forever to dry.

The room service was irregular. Once of the days we left early in the morning and when we came back in the afternoon the room hadn't been made yet, which was quite annoying. The staff saw us go into the room and leave again, so we thought they would go in then, but when we returned in the evening it was still the same, and had to ask for clean towels.

The pool was fine, and so was the garden restaurant. They open quite early so it's good if you need an early breakfast. Also cheap internet.

The staff were friendly, but not very helpful when asking for directions, since they only recommend their own restaurant and refuse to talk about any others. They tried to sell us expensive excursions to the white beach when we were just aksing for the local beach, which was 15min on foot from the hotel.

I guess you get what you pay for, but we found the pictures on agoda really misleading and were expecting much more than we actually got.

Room Tip: Get a room facing the garden.
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  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Anna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampere Finland
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 10, 2012

We had booked a room in which we eventually stayed for five minutes. The room had actually no window since the window was to hotel corridor that was used by other guest in that same floor. The room was very dark and so was the corridor. So even if we could have had the curtains open there would have been any light then either. Bed sheets were very very dirty. Don´t rely on pictures on Agoda, reality is something totally different.

  • Stayed March 2012, traveled as a couple
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank PaulaTampere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Khao Lak hotels

North Vancouver, Canada
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed March 6, 2012

We stayed one night at the Khaolak Grand City en route to a dive trip. The hotel has basic clean inexpensive rooms with A/C. It is located a few blocks from Nang Thong beach on the main street. It has a pool and restaurant set back from the street. There are lots of shops and restaurants near by. The staff were friendly and helpful.

Room Tip: Rooms facing the back pool area are quieter. Our room was off an internal hallway which was a little...
See more room tips
  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank roncasual
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Khao Lak Grand City

Address: 4/4 Moo 7 | Khukkhak Takuapa Phang nga, Khao Lak 82190, Thailand
Location: Thailand > Phang Nga Province > Khao Lak
Amenities:
Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #37 of 41 B&Bs / Inns in Khao Lak
Price Range (Based on Average Rates):
Number of rooms: 30
Reservation Options:
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