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“unreliable kids club, average rooms, great pool” 3 of 5 stars
Review of Centara Seaview Resort Khao Lak

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Centara Seaview Resort Khao Lak
4.0 of 5 Resort   |   18/1 Moo 7 Petchkasem Road | Khuek Khak, Takuapa, Khao Lak 82190, Thailand (Formerly Khaolak Seaview Resort & Spa managed by Centara)   |  
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Ranked #46 of 60 hotels in Khao Lak
Sydney, Australia
1 review
“unreliable kids club, average rooms, great pool”
3 of 5 stars Reviewed May 11, 2014

Pool amazing (kids- age 3,5,7) loved waterslide) but kids club terrible- every time I had to hunt for a staff member to come down to look after kids, & twice I returned to find the kids alone, with no staff member in sight- very disappointing. Unfortunately my kids loved the big tv & bean bags so kept wanting to go back, but we were not confident to leave them so had to stay near the kids club to check on them. Our room also had huge gaps around door upstairs which let mosquitos in so kids got really badly bitten (which they patched with sticky tape- totally ineffective). The pool was fantastic though, and most staff were friendly. Unsure if we would stay in future as a reliable kids club is essential for us

Stayed May 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne D, General Manager at Centara Seaview Resort Khao Lak, responded to this review, May 21, 2014
Dear JenHar2014

Thank you for your comments on Trip Advisor, we do appreciate you taking the time to give us your feedback both positive and negative.

I was pleased to read how much you and your family did enjoy the pools and the water slide and that the staff, for the most part were friendly, I will be pleased to pass this on to the team.

I was though disappointed to read the difficulties you experienced with the kids club. This certainly is not the level of service we strive to and normally do achieve, I have addressed this with the new team that now is on board to ensure it does not happen again.

Thank you also for your comments on the room door I will check this with Housekeeping and Engineering to fix the problem rather than patch it.

Kind regards and thank you again for your comments

Wayne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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129 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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  • English first
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English first
Melbourne, Australia
Senior Contributor
42 reviews 42 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed May 5, 2014

I have been thinking alot about this review, its hard to complain when you have only paid $80N, this resort has lots of potential, some things just missed the mark. We have travelled alot in thailand and must admit that this is probably the only resort we have ever checked into where there was no welcome drink or cool towel, this is a small thing but when you have travelled a long way your room is not ready and you have a small boy 3yrs asleep in your lap and in your in 44 degree heat with no fan or aircon a drink would be nice. Instead we were directed to the mini mart! I did ask for an early checkin which we were given but meant that instead of a ground flr room were were given a room on the 3rd flr in a resort with no lifts, so 3 weeks of 3 flights of stairs every day was good exersice! The resort is huge, this is our first time in khoa lak. And we were not one of these people who write glowing reviews because they got an upagrade! Perhaps i need to be less freibdly when i check in. How do you do that!


The positives: lots of facilities, 5 swimming pools, on the beach, excellent gym with big proper treadmills and TV's, pool tables, table tennis, big playroom for bigs kids and little. With playstations and wii games and for the little ones lots of toys and activities (not that i ever left our little on alone). Not far from main street and lots if golf buggies to travel you around if you cant make it walking. Loads of sun lounges and towel. And a couple of restaurants. Free wifi. They have a movie night on a sunday fir the kids with bean bags and free popcorn that was lots of fun. Our room was ok really large which was good but nothing amazing

Cons: it was sooooo hot (can remember thailand being this hot at this time of year before) breakfast room has aircon on at full titlt but all the doors are open so its boiling. The sports bar is the same all the doors are open so the aircon doesnt work and its too hot ( other than the barman not wanting ti change the TV to the aussies channel because he didn't want to miss the soccer). The food in the resort is just average no better or worse than other resorts i have stayed in. I do agree that thailand itself is catering less and less to aussies, and we hardly saw any whilst we were there. The beach is lovely and they do make an effort to pick up rubbish and leaves from the beach, all the sun loungers are contained behind a little wall and the sand is full of cigarette butts and rubbish. Its a bit grosse and didnt entice me to sit here at all. The maid for our room kept leaving our balcony door open and our little boy kept getting eaten by mozzies. Also this green sheet change thing, finally after a week of trying to get our sheets made with ll new sheets (i know the doona cover was nit changed as the same hole kepts showing up every second day) i finally stripped the beds in the morning to get new sheets. spa was nice expensive as usual but the treatments were a little under. I paid 50$ for a facial and got a scrub and some moisturiser!

None of these things spoilt our time they just didnt enhance it. Would i stay here again. Probably not.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed May 4, 2014

I got the ocean front facing room, mind you it does not mean sea view or ocean view , it's only the building facing the ocean but you can't see anything . I don't like how that play on words fool people, I think they should make it clear and precise of the room names . So that was disappointing . The hotel was large and they had big pools which was nice . The hotel also had a very nice beach. I only stayed for one night so I could not indulge in everything but the rooms are very basic , old and Thai style but not attractive , it was clean though. The staff was not great , I saw a couple walk up to the reception requesting if they could see the room first , the receptionist goes "ummm please wait a moment sir" sounding awfully unsure . She made them wait for ages , at least 30 minutes before they decide to leave . No welcome drink or cold towel for them too. Not very professional if you ask me.

  • Stayed April 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire Dales National Park, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 29, 2014

We visited this wonderful resort in February and March, this was our second visit we had a wonderful time in November so much so we could not wait to return and it did not disappoint us we enjoyed every minute of our holiday, we had a beautiful villa with a sea view and a private pool we could not wait to get up to see the sunrise and we were there at the end of the day to see it set. All the staff were friendly and caring if we were happy they were too. The Spa was the highlight of the holiday I went many times and it was always wonderful Amy, Ream and Ao made every visit a joy, when we left I did not have a pain in my body. The pools are great and the beach is truly beautiful. Breakfasts were extremely good , I loved the smoothie bar and the fresh fruit, the egg station, and the bakery, again the staff worked very hard to make everything perfect.
The hotel has themed buffet nights and it is set by the beach at high tide it makes a fantastic setting they have a Thai dancers night with Thai Food, a Cabaret with Italian Food and a Fire Dancers night with a very extensive BBQ very good value for money. One review complained that there were no sunbeds on the beach you will notice no other hotel does as this is not allowed by Thai law, but people can sunbathe on towels as much as they like. The management is always on hand for a friendly chat or to solve any of your problems,housekeeping was very promt to put right any problem we had do not be slow to ask for anything to be put right we love this resort and Khao Lak and cannot wait to return in October. They also have a very good gym and you can hire
a personal trainer or join classes for yoga, aerobics etc. We feel you would be very happy here
and of course the weather was fantastic. You can also visit many nearby beaches our favourite
was White Sands Beach it is about 30mins away by taxi.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 21, 2014

Nice Resort settings, staff and checking were as expected no problems then came the room. We had an ocean facing room vary dated dark rooms on 1st floor the smell in the room was damp mouldy smell thought where room had been not used, After 1st night asked to be moved as could not stand smell did not have room until following day, moved to ground floor seemed ok little did you know that could not sit on balcony or have door open infested by Mosquitos from fish pond that runs around. Both rooms no hot water only warm, 2nd room wires were loose in bed side lamps, Wardrobe door handle hanging off was glad to leave definitely not 4* punching above its weight.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ljubljana, Slovenia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 20, 2014

I went there alone and for me it was just to much noice.... A lot of familys with children. Room was big and nice but a bit tired. Resord is very big and you have see side rooms and rooms wich are more inside of resort. A lot of pools for children.... There is a beach but no sunbads there i did not get it why??? Thre are nicer beach hotels near by if you want to have some rest in paradis :) but very nice for familiys!!

Stayed January 2014, traveled solo
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfers Paradise, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 18, 2014

We stayed in the family room out the back. And I do mean out the back. The room was very modern and fantastic for our family of two active boys. Yes it is a bit of a walk to the beach through the resort (5 mins max) but it is less than 50 m to the main street where we went to dinner every night. Golf carts will pick you up if you need so everyone is catered for. It is a bit of a weird set up but security are present 24 hours.
Swimming pools were impressive. We only ate the breakfast buffet which was good. Bananna smoothies great! We didn't come across any other Australians the entire 7 days (even on tours to the Similan Islands and Khoa Sok National Park).

Con: Way too many rude, miserable looking Russians, but that is all over Thailand.

Khoa Lak is a brilliant place to stay, probably realised this more after we stayed in Kata Phuket after our trip. While there are more modern places in Khoa Lak, Centara Seaview ticked all the boxes for us. As we are Aussie our Beach standards are high and the beach (Nang Thong) in front of the resort is what we would classify as ok (our boys loved catching the waves). Catch a taxi to White Sands beach and you wont be disappointed. We also walked 10 mins left of the resort and enjoyed Sunset beach and caught a 5 min taxi to the National Park beach which was lovely. Memories bar was also a highlight, we took a cricket bat to play on the beach and the bar staff played a game in the middle of the restaurant (much to the delight of my kids) and then when the surf picked up we couldn't order a drink as all the staff went surfing. (didn't bother us as we were on holidays, we thought it was pretty cool)

Room Tip: Family rooms are fantastic but have pros and cons. Close to shops but away from reception and beach...
See more room tips
  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Centara Seaview Resort Khao Lak

Address: 18/1 Moo 7 Petchkasem Road | Khuek Khak, Takuapa, Khao Lak 82190, Thailand (Formerly Khaolak Seaview Resort & Spa managed by Centara)
Location: Thailand > Phang Nga Province > Khao Lak
Amenities:
Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#21 Spa Hotel in Khao Lak
#23 Luxury Hotel in Khao Lak
#27 Top resorts Hotel in Khao Lak
Price Range (Based on Average Rates): $
Hotel Class:4 star — Centara Seaview Resort Khao Lak 4*
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Also Known As:
Khao Lak Seaview Resort And Spa
Khao Lak Seaview Hotel Khao Lak

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