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“A quiet place to relax” 4 of 5 stars
Review of JW Marriott Khao Lak Resort & Spa

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JW Marriott Khao Lak Resort & Spa
5.0 of 5 Hotel   |   41/12 Moo 3, Khuk Khak Beach, Khao Lak 82190, Thailand   |  
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Ranked #5 of 60 Hotels in Khao Lak
Certificate of Excellence
Bangkok, Thailand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A quiet place to relax”
4 of 5 stars Reviewed August 6, 2014

Folks, if you are a busy bee and prefer lots of activities (shopping, bars, clubs, etc.), this place is not for you. But if you are in need of peace and quiet, and really want to just escape the hustle of city life, this is perfect.

Just returned from staying at the hotel for 11 days. What left a lasting impression is the service. All the staff were attentive and courteous -- the best we've ever encountered. Management needs to give all the staff a big bonus!

Like other posters have said about the restaurants, there's only three at the hotel with limited variety on the menu. After a while, it gets a bit monotonous. Sitting outside of the restaurants whenever possible made a big difference though. The Deli is great, but it's indoors. Too bad the hotel doesn't use the extra space near the beach for a small cafe (more casual dining).

As for the pool, it is fantastic. It's one of the reasons why we chose the hotel.

Overall, great hotel and excellent service.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander S, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, August 9, 2014
Dear T B,

sunny greetings from Khao Lak to Bangkok and thank you very much for sharing your comments about our beautiful resort with other readers on this website.

I am thrilled to read your review and like to thank you for recommending the JW Marriott Khao Lak Resort & Spa as a relaxing, peaceful and quiet "escape".

We much appreciate the great comments about the overall great hotel, the pool and especially the excellent service provided by our attentive and courteous team. We are very proud to read that you are rating our staff as the best you have ever encountered.
It is my great pleasure to share your nice words with all our associates.

We have well noted and appreciate your recommendation of utilising the beach area, which we are currently working on.

We are all looking forward to welcome you back again in the near future and I remain with very best regards.

Alex Schoell
Director of Rooms
JW Marriott Khao Lak Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,968 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sharjah
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed August 6, 2014

What a place! Stayed 12 days and absolutely loved it. The highlight has to be the pool - all 3.2km of it! Great for lazing or swimming.
Rooms are a very good size - plenty of space and the bathrooms are gorgeous.
Breakfast is really good and will keep you going most of the day if you stuff in as much as I did. The restaurants are good but a bit pricey. However, there are some real Thai beach restaurants just down on the sand that are great value. Really good massages too!
Staff were really nice and helpful, and the overall standard of service was excellent. If you are looking for somewhere to relax, eat well and are not bothered about bright lights then this is the place for you.

Room Tip: Pool rooms would be good if you have younger kids, but they don't get the sun and you would have...
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander S, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, August 6, 2014
Dear MrRobSharjah,

Thank you for making our resort your preferred holiday destination and for taking time to share your comments with other travelers in this forum.

We are very happy to read that you enjoyed your stay and had such a memorable and relaxing experience.

Especially your comment about the nice, helpful staff and the excellent overall standard of service makes us extremely proud. It is indeed a pleasure to share your nice words with our entire team, who are all doing an outstanding job in taking care of our guests.

Furthermore, thank you very much for sharing your positive experience in our well sized rooms, gorgeous bathrooms, at our breakfast buffet and in our restaurants.

Once again thank you for taking the time to share your comments and we are looking forward very much to welcome you back when you are returning to Khao Lak.

Sincerely,

Alex Schoell
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed August 5, 2014

Booked a deal with a tour company and were not disappointed at all. We found the people the resort the food the gardens absolutely wonderful. We travelled in monsoon season so it rained a lot but that didn't stop us. The rooms are great, the spa's fantastic, the pool reminds me of Venice it just meanders up and down canals and is crystal clear and beautifully maintained. It is a long way from the city etc. so if you want to go and do things a bit more as a tourist I wouldn't spend you whole holiday here. We just wanted to relax so it was perfect for us. There are so many little private areas that you can escape to so the size of the resort and the amount of people are never overwhelming. Sasha the dining co-ordinator is spot on with her organisation and Tin and Boy two of the dining staff were great ambassadors of this place. Would love to come back next time with the family and stay in one of the pool access rooms on ground level.

Room Tip: Ground floor rooms if you want access to the pool directly from your balcony.
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander S, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, August 6, 2014
Dear SueV1313,


Thank you for taking time to share your comments and your valuable feedback on this website.

We are very happy to learn that you enjoyed a relaxing stay and had such a memorable experience in our resort. Especially your comment about the wonderful staff is really appreciated and leaves us extremely glad and proud . It is indeed a pleasure to share your compliments with our entire team, especially with Khun Sasha, Khun Tin and Khun Boy who are indeed outstanding ambassadors of our resort and the JW Marriott brand.

Furthermore, thank you very much for recommending our resort for the fantastic spa, the beautiful and crystal clear pools and our pool access rooms, which are indeed the perfect choice for families.

Please let me know if I can personally assist with a booking of a pool access room for your next family vacation.

Once again thank you for taking the time to share your comments and we are all looking forward to welcome your whole family back to the JW Marriott Khao Lak resort & Spa soon.

With very best regards

Alex Schoell
Director of Rooms
Jw Marriott Khao Lak Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geelong, Australia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed August 5, 2014

Stayed here with a group of friends on a 8 day all inclusive voucher. Firstly the positives
. Hotel staff all excellent- friendly and professional
. Food generally of a high standard and breakfast was fantastic with everything you could think of

Unfortunately this hotel was just not for us, probably not helped by the fact that it rained solidly for four of the five days we stayed. The hotel is very isolated with really nothing else to do out there. We had requested a room not in the family area but on check in were told that these were the only rooms available. Although I love kids- having them screaming/ yelling and swimming past our room did not make for a peaceful vacation. Also our room had a strong smell of mold and the pool access rooms offer very little privacy.
There is only one bar apart from the 2 pool bars( not really accessible in the rain) which was small for the number of patrons and often full at happy hour. The 3 restaurants are all good but when staying for eight nights you get a bit over eating the same things over and over. Also all three were lacking in atmosphere.I really think that the beachfront could of been utilized more maybe with a beach bar or restaurant.
We ended up leaving three days earlier to go to patong as we

  • Stayed July 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander S, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, August 6, 2014
Dear nola m,

Greetings from the JW Marriott Khao Lak Resort & Spa to Australia!

Thank you for taking your valuable time writing us with your feedback, this is sincerely appreciated.

We are very happy to read your great comments about our high standard food, the fantastic breakfast and most importantly the excellent, friendly and professional hotel staff.

Thank you for sharing your feedback about the isolated resort location. The charm of Khao Lak is the peaceful and calm atmosphere away from all the hectic and noise of the cities and other tourist destinations. Especially this charming and calm atmosphere makes it a perfect destination especially for families and couples.
For rainy days, which are regularly happening during this season, our team is offering a great variety of rainy day activities which are very poluar amongst all guests and age groups.

I regret to read about the inconvenience of your room location and the unpleasant odor in your room. We apologize for not having delivered towards your expectations and our standards. We have followed up immediately with our team to have these points resolved.

We have well noted your comments about our bars and restaurants and appreciate your recommendation of utilizing the beach area, which we are currently working on.

Once again thank you for sharing your valuable feedback, we all look forward to welcome you back to our beautiful resort in the near future!

Yours sincerely,

Alex Schoell
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 5, 2014

I stayed 4 nights and could have stayed forever. The property was amazing and one of the best pools in the world. The beach views and access was perfect. You won't be disappointed. The service was very gracious and people very charming. The concierge service was responsive and very helpful in arranging activities and transportation. Hotel is in the middle of no where and about 2 hours from main tourist area of Patong beach and 1 hour from airport, but the hotel was worth the drive and there is some shopping near by. Loved this hotel.

Room Tip: Make sure you get pool access and not pool view.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander S, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, August 6, 2014
Dear Clinton C,

Thank you for writing us about your experience in our resort, we are very happy to learn that you enjoyed great holidays and I am thrilled to read you could have stayed forever at JW Marriott Khao Lak.

It's a great pleasure reading your review, thank you for your fantastic comments about our lagoon pool as one of the best in the world, the beach and pool views and above all our gracious service and the helpful and charming associates.

We all look forward to welcome you back to our beautiful resort in the near future and maybe next time you will stay forever!

Yours sincerely,

Alex Schoell
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leamington Spa, United Kingdom
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed August 5, 2014

This resort has a lot going for it. A windy pool going all the way round the hotel, offering more swimming than you could ever need to do even if you're in training! A great gym, a choice of food places including some great little ones on the beach that are super cheap. Good choice of tours, a lovely spa and breakfast will keep you going for most of the day. Very pleasant room, light and airy with terrace and garden.

Room Tip: My room was directly on the edge of the pool that went round the whole residence. This was nice so...
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  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander S, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, August 6, 2014
Dear Blackgeoffrey,

Greetings from Khao Lak to the UK and thank you for choosing our resort as your preferred holiday destination in 2013!

We are delighted to learn you enjoyed a great stay, thank you for your great comments about our pleasant rooms, the pool, the food at the various restaurants, the breakfast buffet and the lovely spa.

We sincerely appreciate you taking your valuable time writing us about your experience and we all look forward to welcome you back to our beautiful resort in the near future!

Yours sincerely,

Alex Schoell
Director of Rooms
JW Marriott Khao Lak Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Subang Jaya, Malaysia
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed August 5, 2014

We had purchased a special for 3 nights inclusive of breakfasts & a free thai massage for 2. We loved it, from the decor of the hotel to the service & smiles of the staff. The food at the Olive was great & every one enjoyed their meals. The buffet breakfast had such a huge variety that there was no way to try all the different dishes out in 3 breakfasts.
My young adult kids loved the library & so did my 4 yr old grand-daughter. As well as the pool. Only regret not having gone into the sea. The red flag was up all 3 days but it was only around sunset on the last day that we saw ppl swimming in the sea. By then we had had our fill of the pool.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander S, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, August 6, 2014
Dear VeiledTraveler,

Thank you for choosing our resort as your preferred holiday destination!

We are delighted to learn you enjoyed a great stay, thank you for recommending the JW Marriott Khao Lak Resort & Spa for a relaxing holiday and to renew your mind. Your great comments about our nice decor, the pool, the food at Olive restaurant, the huge variety at the breakfast buffet and the library are truly appreciated.

I am thrilled to read your nice words about our service quality and the smiles of our associates. It is my great pleasure to share your compliments with our entire team.

We sincerely appreciate you taking your valuable time writing us about your experience and we all look forward to welcome you back to our beautiful resort in the near future!

Yours sincerely,

Alex Schoell
Director of Rooms
JW Marriott Khao Lak Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Khao Lak Resort & Spa

Address: 41/12 Moo 3, Khuk Khak Beach, Khao Lak 82190, Thailand
Location: Thailand > Phang Nga Province > Khao Lak
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Khao Lak
#4 Family Hotel in Khao Lak
#5 On the Beach Hotel in Khao Lak
#5 Romantic Hotel in Khao Lak
#5 Luxury Hotel in Khao Lak
Price Range (Based on Average Rates): $
Hotel Class:5 star — JW Marriott Khao Lak Resort & Spa 5*
Number of rooms: 297
Official Description (provided by the hotel):
Discover the treasures of Khao Lak at JW Marriott Khao Lak Resort and Spa. The pristine white sand beach stretches for miles, melting into the exquisite azure waters of the Andaman Sea. This is Khao Lak, Thailand - a hidden paradise of sun, sea and sand, as well as lush tropical greenery, granite mountains and stunning waterfalls. The vast landscaped area within the resort grounds makes the resort an ideal outdoor venue for incentives or themed events, weddings or product launches. At Marriott Hotels and Resorts®, it's our mission to make every business trip a pleasure and every vacation a trip of a lifetime. Enjoy amenity-filled guest rooms, superb dining, and exemplary meeting facilities. ... more   less 
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Also Known As:
Jw Marriott Khao Lak Hotel Khao Lak
Jw Marriott Khao Lak Resort And Spa
Cher Fah Hotel
Cher Fah Resort

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