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“what a nice discover” 5 of 5 stars
Review of JW Marriott Khao Lak Resort & Spa

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JW Marriott Khao Lak Resort & Spa
5.0 of 5 Hotel   |   41/12 Moo 3, Khuk Khak Beach, Khao Lak 82190, Thailand   |  
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Ranked #6 of 60 Hotels in Khao Lak
Shenzhen, China
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
“what a nice discover”
5 of 5 stars Reviewed May 8, 2014

Our last night in Phuket was at JW marriott Khao Lak resort. We had a big trouble to find this hotel through our phone GPS which had given us many wrong directions in Phuket. It was amazing from the check in all the way to the check out. I enjoyed every bit of this resort. The pool, restaurant, breakfast, activities, and certain the duplex room we were upgraded to by being a platinum member of marriott rewards. I would definitely come back again in the future and stay in for a few nights without the need of getting out of the resort.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_HeinB, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, May 16, 2014
Dear Frank S,

Thank you for writing us with your feedback describing your experience in our resort!

We are very pleased to learn you had a great stay, thank you for your feedback about our Duplex Suite, lagoon pool, breakfast, activities and restaurants.

We sincerely appreciate and would like to thank you for your continuous loyalty to Marriott; we look forward to welcome you back to our resort in the near future!

Yours sincerely,

Jan-Hein Breitschaft
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,626 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (526)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
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  • English first
  • French first
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English first
Perth WA
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 8, 2014

Lovely Hotel, staff were friendly and helpful. We did find everything at the resort to be very over priced. We had 2 BLT's, 2 toasted cheese rolls and 4 juices and it cost $84 AUS. We found a very nice place on the beach that was much more reasonably priced! Andaman Restaurant, 2nd place as you right on the beach. Food was awesome and drinks cheap and strong! staff were fab. Whilst Khao Lak was lovely, it is located quite a way out of Phuket town. It was at least a 2 hour drive each way to get anywhere. I would consider staying closer to Patong next time.
We purchased a voucher off of Deals.com, so we got a good price. The included breakfast was awesome - so much to choose from and all very tasty.
We also took the Thai cooking class which was fun. Chef was good value and the food was delicious!

Room Tip: recommend a pool access room if you have older kids.
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_HeinB, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, May 16, 2014
Dear Marjam72,

Thank you for choosing our resort as your preferred holiday destination during your recent visit to Khao Lak!

It's a great pleasure to learn you enjoyed a great stay, thank you for your great comments about our breakfast, Thai cooking class and associates.

We all look forward to welcome you back to our beautiful resort in the near future!

Yours sincerely,

Jan-Hein Breitschaft
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gillingham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 7, 2014

My husband and I stayed here for the last week in April and loved every minute. The grounds are very well looked after and the pool area is amazing. There was a nice quiet adult only area of the pool for those of us without children. The room, overlooking the swim up rooms was lovely and very comfortable. We were on a bed and breakfast basis and the choice for breakfast was fantastic, with very attentive staff. We ate in the Thai restaurant on our last night and enjoyed the meal, the rest of our stay we ate at the beach restaurants either side of the hotel which were all equally good and very good value.
Would definitely return!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_HeinB, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, May 16, 2014
Dear DawnyGillingham,

Thank you for taking your valuable time writing us about your experience in our resort!

We are delighted to learn you enjoyed a great stay, thank you for your kind comments about our rooms, lagoon pool, breakfast and associates.

We all look forward having the opportunity to welcome you back to our beautiful resort in the near future!

Yours sincerely,

Jan-Hein Breitschaft
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 6, 2014

My husband and I celebrated our wedding at the JW Marriott in April this year. Firstly let me start by saying that the JW Marriott is a gorgeous resort. I was a bit apprehensive about holding our wedding somewhere I had never visited, but I was confident by all the glowing reviews on trip advisor, that we went ahead and booked!

To our pleasant surprise, the resort was even BETTER then we imagined! As many people have
commented here, the pool is HUGE (it's more like a lake/river). I don't think many of our 70 guests even had the time to swim around the entire pool.. I know I definitely didn't! There
are 2 swim up bars + multiple events/facilities at the resort. It is a massive resort, but you never feel crowded - except for at breakfast maybe. On this matter - the breakfast is awesome, the biggest selection I have ever seen at a resort. The rooms are also beautifully appointed and the service at the resort is 5 star (except for at the pool bars which I thought lacking due to lack of English). Everywhere else was fine though.

The beach is long, rustic and beautiful.. the sunsets here are gorgeous. The resort itself is very isolated, but there are a number of beach hut restaurants right next to the JW Marriott which service delicious food for a fraction of the cost. We actually held our wedding welcome dinner here, at Blue Mist restaurant, for all our 70 guests which was great.

I must give special attention to the Events Manager, Mr Zaffur Noor. Zaffur is an absolute asset to this resort. Zaffur was not only incredibly patient, professional and informative throughout the entire wedding process (which took over a year to plan), he executed the wedding day with beautiful precision. Most of our wedding guests told us it was the most amazing wedding they had ever been to, which was mostly due to the tireless efforts of Zaffur and his wonderful team.

I highly recommend holding your wedding or function at the JW Marriott. It was a truly beautiful experience and I will definitely be going back..

Michelle

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_HeinB, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, May 16, 2014
Dear Shelbelz,

Greetings from Khao Lak!

Thank you for choosing our resort as your preferred destination to celebrate your wedding, we all are very pleased to learn you enjoyed such a fantastic, special event!

Thank you for your kind comments about our lagoon pool, beach area and sunsets.

We will certainly ensure to recognize Zaffar for his outstanding service and efforts provided during your special event.

We all look forward to welcome you back to our beautiful resort for your 1st anniversary!

Yours sincerely,

Jan-Hein Breitschaft
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mebourne, australia
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed May 6, 2014

I have just returned from 7 nights at this hotel. as a travel agent I cannot fault the property.
the staff were gorgeous and courteous and went out of their way to assist with the smallest of
requests, the rooms were spacious and very well equipped and the restaurants we found to be very reasonable. the only issue I will comment on is the pool! as nice as it looks - it was TOO hot! I think they had the heater on and it was no relief from the heat at all! but.. if that is the only complaint then the hotel are doing a pretty good job! this is a 5 star hotel that I highly recommend to couples who want to do nothing but chill... it is remote and not much happening around the area. Phuket is 2 hours away if you can be bothered..

Room Tip: the spa is the best! staff are well trained and know what they are doing!
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_HeinB, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, May 16, 2014
Dear Symbo,

Greetings from Khao Lak!

Thank you for your kind feedback about your recent experience in our resort!

It's a great pleasure to read your review, thank you for your great comments about our associates, rooms and Quan Spa.

We all look forward to welcome you back to our beautiful resort in the near future!

Yours Sincerely,

Jan-Hein Breitschaft
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 6, 2014

My wife and I recently stayed at the JW Marriott Khao Lak for 8 nights. Our package included all meals, 4 spa treatments each and a pool access room.

Firstly, our room was lovely with traditional furnishing, a huge bed, a huge bath and a rain shower.

The whole resort was surrounded by beautiful tropical gardens which were maintained immaculately.

The 3.3km round-resort pool was fantastic although the water does get quite warm at times in the hot season.

The resort has three restaurants plus waterfront restaurant where breakfast and lunch is served. All three restaurants served sensational food especially the sashimi at Sakura. The breakfast buffet had a really wide selection of food and everything was very fresh. The staff at all restaurants (and, indeed, throughout the whole resort) were excellent, very friendly and always willing to help.

Lastly, the beach at Khao Lak is amazing. Beautiful green waters, clean white sands and some of the best sunsets you will ever see.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_HeinB, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, May 16, 2014
Dear Akc2010,

Greetings from the JW Marriott Khao Lak Resort & Spa!

Thank you for taking your valuable time writing us with your kind feedback - we are very happy to learn you enjoyed a great stay.

Thank you for your great comments about our rooms, resort gardens, 16,000 square meter lagoon pool and restaurants.

We look forward having the opportunity to welcome you back to our beautiful resort in the near future!

Yours Sincerely,

Jan-Hein Breitschaft
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 6, 2014

We selected this hotel for our Honeymoon... this property is right on the beach... a superb property with breathtaking views and PERFECT hospitality.. We stayed for 4 nights and wished to continue our stay even longer.. :)

Room Tip: Pool view or Pool Access rooms
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_HeinB, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, May 16, 2014
Dear Shwetasrw,

Greetings from Khao Lak!

Thank you for choosing our resort as your preferred destination to celebrate your honeymoon, we sincerely appreciate you taking your valuable time writing us about your experience.

Thank you for your great feedback about our associates and facilities. We all look forward to welcome you back to our resort in the near future!

Yours sincerely,

Jan-Hein Breitschaft
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Khao Lak Resort & Spa

Address: 41/12 Moo 3, Khuk Khak Beach, Khao Lak 82190, Thailand
Location: Thailand > Phang Nga Province > Khao Lak
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Khao Lak
#4 Spa Hotel in Khao Lak
#4 Romantic Hotel in Khao Lak
#6 Luxury Hotel in Khao Lak
#6 On the Beach Hotel in Khao Lak
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JW Marriott Khao Lak Resort & Spa 5*
Number of rooms: 297
Official Description (provided by the hotel):
Discover the treasures of Khao Lak at JW Marriott Khao Lak Resort and Spa. The pristine white sand beach stretches for miles, melting into the exquisite azure waters of the Andaman Sea. This is Khao Lak, Thailand - a hidden paradise of sun, sea and sand, as well as lush tropical greenery, granite mountains and stunning waterfalls. The vast landscaped area within the resort grounds makes the resort an ideal outdoor venue for incentives or themed events, weddings or product launches. At Marriott Hotels and Resorts®, it's our mission to make every business trip a pleasure and every vacation a trip of a lifetime. Enjoy amenity-filled guest rooms, superb dining, and exemplary meeting facilities. ... more   less 
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Also Known As:
Jw Marriott Khao Lak Resort And Spa
Jw Marriott Khao Lak Hotel Khao Lak
Cher Fah Hotel
Cher Fah Resort

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