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“Beautiful” 5 of 5 stars
Review of JW Marriott Khao Lak Resort & Spa

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JW Marriott Khao Lak Resort & Spa
5.0 of 5 Hotel   |   41/12 Moo 3, Khuk Khak Beach, Khao Lak 82190, Thailand   |  
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Ranked #6 of 60 hotels in Khao Lak
Copenhagen, Denmark
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“Beautiful”
5 of 5 stars Reviewed March 10, 2014

Highley recommended, we are returning next year and cant wait.
An absolute wonderful place to stay, so beautiful, we have a ground floor family room leading onto the vast pool which surrounds the hotel, our children of 6 & 10 love it, infact we where a little concerned that it would be to quite for them but not at all, however, saying that there isnt much here but along the beach you have some lovely casual beach resturants and places for massage which we can recommend, very cheap to eat and wonderful food, 4 of us could eat for less than 1000 bhat including drinks. The hotel food is wonderful but offcourse you pay 5 star prices.
We have no complaints what so ever of this hotel and I must say the staff they have employed have a high level of english, sell done.
The breakfast is fantastic a vast array of food for all nationals, we do receommend though have your breakfast on the terrace as the resturant can be a little hectic and loud.
We have had a most wonderful time here and we look forward to returning.
Well done JW Marriott you seem to have got it right.

Room Tip: All room appear to be lovely, however after swimming all around, we feel where we are in the best s...
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  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_HeinB, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, March 14, 2014
Dear Valued Guest,

Greetings from the JW Marriott Khao Lak Resort & Spa!

Thank you for taking your valuable time writing us with your feedback, we are very happy you and your family enjoyed a comfortable stay with us.

It's a great pleasure reading your review, thank you for your great comments about our facilities and breakfast.

We all look forward to welcome you back to our beautiful resort in the near future!

Yours sincerely,

Jan-Hein Breitschaft
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,383 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (434)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
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  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Bangalore, India
1 review
5 of 5 stars Reviewed March 10, 2014

We simply loved it. This resort is one of the best we have stayed in. The hospitality is simply awesome. The staff is really helpful. We are Indian vegetarian, so thought we might have to struggle with the food but the hotel chefs especially Chef Lucky took special care and provided us Indian food which was a delicacy. We had a lovely romantic dinner on beachside. The Romance package Spa with Rose Jacuzzi Bath was superb. In all we just loved it. We will be planning for our 1st wedding anniversary here only. Some special people we would like to thank are Arjun, Lucky, Ak, Fai, Em & all the hotel staff for making our honeymoon so special.

Room Tip: Deluxe Pool Access Room is the best one.
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_HeinB, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, March 14, 2014
Dear Valued Guest,

Greetings from Khao Lak!

Thank you for choosing our resort to celebrate your honeymoon - it's a great pleasure to learn you have enjoyed your stay so much.

We sincerely appreciate you taking your valuable time writing us with your feedback, thank you for your great comments about our helpful associates and hospitality, Indian food options and romance spa package.

We will certainly ensure to recognize Arjun, Chef Lucky, Khun Ak, Khun Fai and Khun Em for their outstanding service and efforts.

We all look forward to welcome you back to our beautiful resort for your 1st anniversary!

Yours sincerely,

Jan-Hein Breitschaft
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tel aviv
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 9, 2014

good:
swimming pool canals- hotel overall design and look
thai restaurant
dining in room quality and staff service
beach
space and ambiance

bad:
reception handling of unexpected situation
wifi reception at room

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_HeinB, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, March 10, 2014
Dear Valued Guest,

Greetings from the JW Marriott Khao Lak Resort & Spa!

Thank you for selecting our beautiful resort - we are very happy to learn you enjoyed a pleasant stay with us.

It's a great pleasure reading your review, thank you for your great feedback about our pool canals, beach area, hotel design, service, in room dining and ambiance.

We have well noted your feedback about the Wi-Fi signal and service delivery at the Reception. We will evaluate these points immediately.

We look forward having the opportunity to welcome you back to our beautiful resort in the near future!

Yours sincerely,

Jan-Hein Breitschaft
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 7, 2014

This hotel is one of the best I have stayed in and I am a frequent traveller west and east. The service, rooms and hotel itself is outstanding, can't see how anyone could ever complain. It was a special birthday while I was there and 10 of us had a private BBQ on the beach, this again was excellent, service, quality and amount of food, they made it very special for me and a birthday I will never forget. It was not cheap however worth every penny. Other than this we ate across the beach resturants every night, Phenns and also Andaman were very good and extremely reasonable (around £25 per couple for food and drinks all night). Khoa Lak town is aorund 15 mins away and again great food, amazing value and we went in there a few times. The beach is beautiful, all soft sand and not many people on it. If you are thinking of going book it you will not be disappointed. Lots of families here and the hotel catered for everyone, the children were well catered for, and all the events and play areas were well out of the way. Well done and thank you to the whole team at JW Marriott you were all amazing.

Room Tip: All the rooms were of great quality, luxurious and the swim up rooms were really nice for couples an...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_HeinB, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, March 8, 2014
Dear Valued Guest,

Greetings from Khao Lak!

Thank you for selecting our beautiful resort as your preferred holiday destination during your recent visit to Thailand.

We sincerely appreciate you taking your valuable time writing a fantastic review about your experience at our resort.

It's a great pleasure to learn you enjoyed a great experience celebrating your special birthday - thank you for your excellent feedback about our service, rooms, resort facilities and beach area.

We all look forward to welcome you back to our beautiful resort in the near future!

Yours sincerely,

Jan-Hein Breitschaft
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 5, 2014

WOW I can honestly say this is the best hotel I've ever stayed at! The friendliest & most welcoming staff who made us feel like royalty during our whole stay. The buffet breakfast is out of this world & you can pretty much get anything that you desire. There are chefs waiting on hand to make you anything from soups to delicious omelettes. The fresh smoothies are to die for!

The rooms are spacious & have very nice toiletries provided, all exceeding the necessities. The bed/pillows were super comfortable. The balcony overlooks the gorgeous pool & has very modern chic outdoor furniture.

The resort amenities included the huge outdoor pool, swim up bar, gym, business centre & the amazing spa where we got classy Thai massages plus refreshments afterwards. I can't say enough nice things about this place or the lovely polite staff so if you get a chance to go to Khao Lak definitely consider staying here.

PS there's direct access to the beach with lots of wonderful restaurants along it :)

Room Tip: ask for a room close to the restaurant otherwise it's a bit of a walk to the buffet
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  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_HeinB, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, March 6, 2014
Dear Valued Guest,

Greetings from the JW Marriott Khao Lak Resort & Spa!

Thank you for selecting our beautiful resort - we are delighted to learn you enjoyed a fantastic stay.

We sincerely appreciate you taking your valuable time writing us about your experience, thank you for your great comments about our welcoming associates, breakfast, rooms and resort amenities.

We all look forward to welcome you back to our beautiful resort in the near future!

Yours sincerely,

Jan-Hein Breitschaft
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland, Maryland
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 4, 2014

My family and i arrived for one night as a treat at the JW Marriott. What a stunning place and the staff couldn't be more welcoming when we arrived! The lovely friendly Nicholas kindly showed us to our rooms, which were honestly perfect for us. Pool access is a must!!!

The only thing that let our stay down was the construction work next to our rooms, drilling, hammering & banging! (Making changes to the balcony). It did take away our relaxed laid back feel which wasn't great as we were only here one night! We woke up the next day to find work was starting above our room & again very very loud drilling so we spoke to reception. It stopped an hour or so before we had to check out which did make a slight difference & the staff gave us one hour later check out. (If the banging continued we wouldn't of even bothered staying the extra hour)

Apart from this the hotel itself was beautiful, our bed & bath was out of this world! The breakfast was PERFECT!!! So much choice :-) i did love our stay here just ashame about construction workers as my family and i came for a one nights relaxed stay.

Stayed March 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_HeinB, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, March 4, 2014
Dear Valued Guest,

Greetings from the JW Marriott Khao Lak Resort & Spa!

Thank you for selecting our resort as your preferred holiday destination during your recent visit to Thailand.

Thank you for taking your valuable time writing us about your experience, we are very happy to learn you enjoyed your stay. Thank you for your great comments about our welcoming associates, Pool Access rooms and breakfast. We will certainly recognize Khun Nicholas for his great efforts and outstanding service.

We have well noted your feedback about the preventive maintenance; we regret to learn you experienced this inconvenience. In our ongoing efforts to ensure our facilities are up to standard our team is continuously carrying out preventive maintenance. A part of this is to change balcony floorings - our apologies this was carried out during incorrect timings. We will evaluate the timings immediately and change to minimize impact to our guests.

We all look forward having the opportunity to once again welcome you back to our beautiful resort!

Yours sincerely,

Jan-Hein Breitschaft
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2014 via mobile

Stayed for 2 wonderful weeks in Feb fantastic position on a stunning beach but it is the staff that really make this a cut above the rest -from the moment we arrived small issue with the shower sorted out in 30 minutes arrived late1st night restaurant shutting opened up just for us thanks to Me in the Olive restaurant our room perfect everyday with little differences thank you to Kik
Used the beach bars Andaman the best and others all very nice and very cheap but the hotel restaurants very good especially the Olive and not ridiculous in price
Though the hotel was full it never felt it,breakfast always relaxed and peaceful no waiting usual 5 star excellent choice
We have stayed in many 5 star resorts in Thailand but this is the best
L Pyett London

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_HeinB, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, March 4, 2014
Dear Valued Guest,

Greetings from Khao Lak, Thailand!

Thank you for staying with us during your recent visit to Thailand, we sincerely appreciate you taking your valuable time writing us with your feedback.

It gives us great pleasure to learn you enjoyed your stay so much, we will certainly recognize Khun Me and Khun Kik for their outstanding service and efforts.

Once again thank you for communicating with us about your experience, we all look forward to welcome you back to our beautiful resort in the near future!

Yours sincerely,

Jan-Hein Breitschaft
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about JW Marriott Khao Lak Resort & Spa

Address: 41/12 Moo 3, Khuk Khak Beach, Khao Lak 82190, Thailand
Phone Number:
Location: Thailand > Phang Nga Province > Khao Lak
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Khao Lak
#4 Spa Hotel in Khao Lak
#4 Romantic Hotel in Khao Lak
#5 Luxury Hotel in Khao Lak
#6 On the Beach Hotel in Khao Lak
Price Range (Based on Average Rates): $
Hotel Class:5 star — JW Marriott Khao Lak Resort & Spa 5*
Official Description (provided by the hotel):
Discover the treasures of Khao Lak at JW Marriott Khao Lak Resort and Spa. The pristine white sand beach stretches for miles, melting into the exquisite azure waters of the Andaman Sea. This is Khao Lak, Thailand - a hidden paradise of sun, sea and sand, as well as lush tropical greenery, granite mountains and stunning waterfalls. The vast landscaped area within the resort grounds makes the resort an ideal outdoor venue for incentives or themed events, weddings or product launches. At Marriott Hotels and Resorts®, it's our mission to make every business trip a pleasure and every vacation a trip of a lifetime. Enjoy amenity-filled guest rooms, superb dining, and exemplary meeting facilities. ... more   less 
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Also Known As:
Jw Marriott Khao Lak Hotel Khao Lak
Jw Marriott Khao Lak Resort And Spa
Cher Fah Hotel
Cher Fah Resort

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