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“lovely” 5 of 5 stars
Review of JW Marriott Khao Lak Resort & Spa

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JW Marriott Khao Lak Resort & Spa
5.0 of 5 Hotel   |   41/12 Moo 3, Khuk Khak Beach, Khao Lak 82190, Thailand   |  
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Ranked #6 of 60 hotels in Khao Lak
tel aviv
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“lovely”
5 of 5 stars Reviewed March 9, 2014

good:
swimming pool canals- hotel overall design and look
thai restaurant
dining in room quality and staff service
beach
space and ambiance

bad:
reception handling of unexpected situation
wifi reception at room

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_HeinB, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, March 10, 2014
Dear Valued Guest,

Greetings from the JW Marriott Khao Lak Resort & Spa!

Thank you for selecting our beautiful resort - we are very happy to learn you enjoyed a pleasant stay with us.

It's a great pleasure reading your review, thank you for your great feedback about our pool canals, beach area, hotel design, service, in room dining and ambiance.

We have well noted your feedback about the Wi-Fi signal and service delivery at the Reception. We will evaluate these points immediately.

We look forward having the opportunity to welcome you back to our beautiful resort in the near future!

Yours sincerely,

Jan-Hein Breitschaft
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (439)
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Cardiff, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 7, 2014

This hotel is one of the best I have stayed in and I am a frequent traveller west and east. The service, rooms and hotel itself is outstanding, can't see how anyone could ever complain. It was a special birthday while I was there and 10 of us had a private BBQ on the beach, this again was excellent, service, quality and amount of food, they made it very special for me and a birthday I will never forget. It was not cheap however worth every penny. Other than this we ate across the beach resturants every night, Phenns and also Andaman were very good and extremely reasonable (around £25 per couple for food and drinks all night). Khoa Lak town is aorund 15 mins away and again great food, amazing value and we went in there a few times. The beach is beautiful, all soft sand and not many people on it. If you are thinking of going book it you will not be disappointed. Lots of families here and the hotel catered for everyone, the children were well catered for, and all the events and play areas were well out of the way. Well done and thank you to the whole team at JW Marriott you were all amazing.

Room Tip: All the rooms were of great quality, luxurious and the swim up rooms were really nice for couples an...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_HeinB, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, March 8, 2014
Dear Valued Guest,

Greetings from Khao Lak!

Thank you for selecting our beautiful resort as your preferred holiday destination during your recent visit to Thailand.

We sincerely appreciate you taking your valuable time writing a fantastic review about your experience at our resort.

It's a great pleasure to learn you enjoyed a great experience celebrating your special birthday - thank you for your excellent feedback about our service, rooms, resort facilities and beach area.

We all look forward to welcome you back to our beautiful resort in the near future!

Yours sincerely,

Jan-Hein Breitschaft
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 5, 2014

WOW I can honestly say this is the best hotel I've ever stayed at! The friendliest & most welcoming staff who made us feel like royalty during our whole stay. The buffet breakfast is out of this world & you can pretty much get anything that you desire. There are chefs waiting on hand to make you anything from soups to delicious omelettes. The fresh smoothies are to die for!

The rooms are spacious & have very nice toiletries provided, all exceeding the necessities. The bed/pillows were super comfortable. The balcony overlooks the gorgeous pool & has very modern chic outdoor furniture.

The resort amenities included the huge outdoor pool, swim up bar, gym, business centre & the amazing spa where we got classy Thai massages plus refreshments afterwards. I can't say enough nice things about this place or the lovely polite staff so if you get a chance to go to Khao Lak definitely consider staying here.

PS there's direct access to the beach with lots of wonderful restaurants along it :)

Room Tip: ask for a room close to the restaurant otherwise it's a bit of a walk to the buffet
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  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_HeinB, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, March 6, 2014
Dear Valued Guest,

Greetings from the JW Marriott Khao Lak Resort & Spa!

Thank you for selecting our beautiful resort - we are delighted to learn you enjoyed a fantastic stay.

We sincerely appreciate you taking your valuable time writing us about your experience, thank you for your great comments about our welcoming associates, breakfast, rooms and resort amenities.

We all look forward to welcome you back to our beautiful resort in the near future!

Yours sincerely,

Jan-Hein Breitschaft
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland, Maryland
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 4, 2014

My family and i arrived for one night as a treat at the JW Marriott. What a stunning place and the staff couldn't be more welcoming when we arrived! The lovely friendly Nicholas kindly showed us to our rooms, which were honestly perfect for us. Pool access is a must!!!

The only thing that let our stay down was the construction work next to our rooms, drilling, hammering & banging! (Making changes to the balcony). It did take away our relaxed laid back feel which wasn't great as we were only here one night! We woke up the next day to find work was starting above our room & again very very loud drilling so we spoke to reception. It stopped an hour or so before we had to check out which did make a slight difference & the staff gave us one hour later check out. (If the banging continued we wouldn't of even bothered staying the extra hour)

Apart from this the hotel itself was beautiful, our bed & bath was out of this world! The breakfast was PERFECT!!! So much choice :-) i did love our stay here just ashame about construction workers as my family and i came for a one nights relaxed stay.

Stayed March 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_HeinB, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, March 4, 2014
Dear Valued Guest,

Greetings from the JW Marriott Khao Lak Resort & Spa!

Thank you for selecting our resort as your preferred holiday destination during your recent visit to Thailand.

Thank you for taking your valuable time writing us about your experience, we are very happy to learn you enjoyed your stay. Thank you for your great comments about our welcoming associates, Pool Access rooms and breakfast. We will certainly recognize Khun Nicholas for his great efforts and outstanding service.

We have well noted your feedback about the preventive maintenance; we regret to learn you experienced this inconvenience. In our ongoing efforts to ensure our facilities are up to standard our team is continuously carrying out preventive maintenance. A part of this is to change balcony floorings - our apologies this was carried out during incorrect timings. We will evaluate the timings immediately and change to minimize impact to our guests.

We all look forward having the opportunity to once again welcome you back to our beautiful resort!

Yours sincerely,

Jan-Hein Breitschaft
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2014 via mobile

Stayed for 2 wonderful weeks in Feb fantastic position on a stunning beach but it is the staff that really make this a cut above the rest -from the moment we arrived small issue with the shower sorted out in 30 minutes arrived late1st night restaurant shutting opened up just for us thanks to Me in the Olive restaurant our room perfect everyday with little differences thank you to Kik
Used the beach bars Andaman the best and others all very nice and very cheap but the hotel restaurants very good especially the Olive and not ridiculous in price
Though the hotel was full it never felt it,breakfast always relaxed and peaceful no waiting usual 5 star excellent choice
We have stayed in many 5 star resorts in Thailand but this is the best
L Pyett London

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_HeinB, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, March 4, 2014
Dear Valued Guest,

Greetings from Khao Lak, Thailand!

Thank you for staying with us during your recent visit to Thailand, we sincerely appreciate you taking your valuable time writing us with your feedback.

It gives us great pleasure to learn you enjoyed your stay so much, we will certainly recognize Khun Me and Khun Kik for their outstanding service and efforts.

Once again thank you for communicating with us about your experience, we all look forward to welcome you back to our beautiful resort in the near future!

Yours sincerely,

Jan-Hein Breitschaft
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 2, 2014

We have been here repeatedly. In fact, that just says it all. Throughout the years the quality of the service provided has been kept at a constant high level. In fact it has even been improved wherever necessary. The entire team here seems to be highly motivated to help and serve their guests just wherever they can. Every single day in this fine hotel is a great pleasure from beginning to end. I have read some evaluations here from people who have missed the fact that there was not more night entertainment. But in fact I believe that one of the very highlights of this hotel is the fact, that they leave things naturally quiet here. No fancy night dances, no loud bars at night. Instead here you can find total silence. You can enjoy the stars at night and a very relaxed and laid back beach situation. It is a romantic place. A lovely place for a honeymoon or just a place where you can find you inner peace. I find that young families with children are just as comfortable here as elderly guests. If one has the urge to find some nightlife....it is to be found in neighboring Khao Lak, which is no more then a ten min. cab or shuttle trip away.

Here's a summary of some of the highlights from the hotel:

-A wonderful start of the day when opening the curtains and overlooking the superb pool and listening to the lovely, peaceful sound of the central fountain
-A stunning breakfast, which must be one of the best in the world
-An ever smiling and very efficient team taking care of you. And by "Taking Care" I mean just that. They absolutely go out of their way to meet any of your wishes.
-Perfect room service!
-Very affective and highly charming follow up on the 0 button service (At Your Service)
-One of the great features here is, that you actually get to meet the management team. You can talk to them directly and they honestly listen to your experiences here and take notes of your suggestions. I have experienced an almost immediate follow up on certain issues. And that is just great. It takes away the feeling of some anonymous huge company where things are decided solely on a central level. It ads to the feeling of personally being a valued guest indeed.

Here some suggestions of a few (minor) things that might be worth to re-evaluate:

-The ball playing area at the beach could probably be re-located so that ball games wouldn't effect so many people who are trying to have a quiet time at the beach.
-The very bright lights at night on the beach front area take away some of the romantic beauty.
-Beach chairs are generally placed quite close to each other which gives a somewhat crowded feeling.
-Dining in the restaurants is quite pleasant, the portions served, however could definitely be just a little larger.
-At the lobby, the staff is friendly and efficient, however, there often is nobody at the main door to open it for you. Usually entering a 5 * hotel in Asia also means, that one is greeted at the door and that it is widely opened for you. The feeling of being welcomed in fact starts at the entrance door.

Summary:
It is a beautiful, tasteful, gorgeous, very charming, romantic and impressively designed and located Hotel.
It has got little bits of minor this or thats which could be changed or re-avaluated. (But what place hasn't)

It is a place to return to when looking for peace and tranquillity.
WE PERSONALLY LOVE IT HERE!!! THANKS TO THE ENTIRE STAFF!!!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_HeinB, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, March 3, 2014
Dear Valued Guest,

Thank you for selecting our beautiful resort each year you visit Khao Lak!

We sincerely appreciate you taking your valuable time writing us with your detailed feedback. It's a great pleasure to learn you are enjoying your stay so much.

Thank you for your great comments about our quiet surroundings, breakfast, associates, room service, At Your Service follow up and management team.

We have well noted your feedback about our beach volleyball field location, flood lights on the beach, beach chairs lay out, portion size served in the restaurants and doorman in the lobby. We will review these points with our team and take action immediately.

Once again thank you for selecting us every time you visit Khao Lak - we all look forward to welcome you back to our beautiful resort soon!

Yours sincerely,

Jan-Hein Breitschaft
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 1, 2014

This is a perfect hotel. Incredible food, pools, beach and service. It is far from the airport and from the U.S. But it is worth every second. You are in paradise. It is safe and laid back. Food was up to par and satisfied our European taste, as well as our US high standards. It may not be as "Thai" as other hotels, but we were tuly looking for something new and grand, at a price we could afford. We have been to Cancun, Hawaii, Aruba, etc. and this was by far the best trip.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_HeinB, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, March 3, 2014
Dear Valued Guest,

Greetings from the JW Marriott Khao Lak Resort & Spa!

Thank you for selecting our resort as your preferred holiday destination during your recent visit to Thailand.

We are delighted to learn you enjoyed a comfortable experience, thank you for your great feedback.

We sincerely appreciate you taking your valuable time writing us about your experience.

We all look forward to welcome you back to our beautiful resort!

Yours sincerely,

Jan-Hein Breitschaft
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about JW Marriott Khao Lak Resort & Spa

Address: 41/12 Moo 3, Khuk Khak Beach, Khao Lak 82190, Thailand
Phone Number:
Location: Thailand > Phang Nga Province > Khao Lak
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Khao Lak
#4 Romantic Hotel in Khao Lak
#4 Spa Hotel in Khao Lak
#5 Luxury Hotel in Khao Lak
#6 On the Beach Hotel in Khao Lak
Price Range (Based on Average Rates): $
Hotel Class:5 star — JW Marriott Khao Lak Resort & Spa 5*
Official Description (provided by the hotel):
Discover the treasures of Khao Lak at JW Marriott Khao Lak Resort and Spa. The pristine white sand beach stretches for miles, melting into the exquisite azure waters of the Andaman Sea. This is Khao Lak, Thailand - a hidden paradise of sun, sea and sand, as well as lush tropical greenery, granite mountains and stunning waterfalls. The vast landscaped area within the resort grounds makes the resort an ideal outdoor venue for incentives or themed events, weddings or product launches. At Marriott Hotels and Resorts®, it's our mission to make every business trip a pleasure and every vacation a trip of a lifetime. Enjoy amenity-filled guest rooms, superb dining, and exemplary meeting facilities. ... more   less 
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Also Known As:
Jw Marriott Khao Lak Hotel Khao Lak
Jw Marriott Khao Lak Resort And Spa
Cher Fah Hotel
Cher Fah Resort

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