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“Excellent stay with family - really enjoyed it!” 5 of 5 stars
Review of JW Marriott Khao Lak Resort & Spa

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JW Marriott Khao Lak Resort & Spa
5.0 of 5 Hotel   |   41/12 Moo 3, Khuk Khak Beach, Khao Lak 82190, Thailand   |  
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Ranked #5 of 61 Hotels in Khao Lak
Certificate of Excellence 2014
Vienna, Austria
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
“Excellent stay with family - really enjoyed it!”
5 of 5 stars Reviewed December 1, 2013

As background, I am a Platinum Elite member of Marriott Rewards, so I have stayed in many of their hotels, and have certain benefits because of my status.
I booked a 7-night stay for a family of 4 as part of a Marriott Rewards Travel Package. When I made the booking, Marriott originally booked me to a base/standard room as part of the Travel Package, and said I would need to pay or use additional points for the upgrade to a family room. I said I would pay cash for the upgrade (rather than use points which would have been deducted from my account immediately and didn't seem like a good deal to me), so my booking noted that I needed to pay about 19000 THB for the upgrade.
However, at the hotel they were nice enough to waive the cost for the upgraded room because I was Platinum! That was much appreciated. I used Marriott Gift Cards to settle my incidentals on check-out and had no problem using them.
We took advantage of some of the smaller restaurants on the beach because of the cheap, good food. We even laundry and booked tours through Blue Mist and Khun Mo.
However, we also enjoyed the food options at the JWKL - The breakfast buffet was very good and great that it's free for Platinum members.
We ate at the Thai restaurant, and Olive (the Mediterranean restaurant). We frequented the Cafe for their light and delicious lunches and the occasional post-meal desert.
Overall, thoroughly enjoyed our stay at the JWKL and would highly recommend it for families with kids that don't mind being stuck far away from the "action" of Phuket for a few days.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_HeinB, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, December 2, 2013
Dear Valued Guest,

Greetings from the JW Marriott Khao Lak Resort & Spa!

Thank you for choosing our resort as your preferred holiday destination during your recent visit to Thailand!

We highly appreciate you taking your valuable time writing us about your experience, we are delighted to learn you and your family enjoyed your stay with us.

Thank you for your continuous loyalty to Marriott, we look forward to welcome you back to our beautiful resort in the near future!

Yours sincerely,

Jan-Hein Breitschaft
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
Top Contributor
60 reviews 60 reviews
8 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 30, 2013

Excellent getaway resort by the beach. Expansive pool network (supposed to be the largest in South east Asia) that's fun to explore. Beach side was fantastic, especially the way it's lit up at night. (There's a cool beachside bar too). Food was very average though.

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_HeinB, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, December 2, 2013
Dear Valued Guest,

Thank you for selecting our resort as your preferred holiday destination!

We are delighted to learn you enjoyed a comfortable and enjoyable stay with us, thank you for taking your valuable time writing us about your experience.

We look forward to welcome you back to our beautiful resort in the near future!

Yours sincerely,

Jan-Hein Breitschaft
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 30, 2013 via mobile

Have just returned from our stay with JW Marriott at Khao Lak. Whilst both my partner and I are well travelled clients, this was in fact our first visit to this part of Thailand. I could not fault the friendliness of the staff, from the check in staff to the chamber maid. Their attitude was always 'to please' and their smiles always make you want to smile in return. Although we did encounter some 'teething problems' with our room, these were dealt with in a swift and professional manner and I thank the 'management team' and Jan -Hein Breitschaft for his understanding and prompt help. The hotel gardens are well maintained, but the hotel is looking a little tired in places, perhaps these areas now need to be attended to, on a continuing basis.
We chose this resort particularly because of its distance into town, we both like to be 'away from the action' and it certainly met this criteria. The hotel, yes was 'taken over' for a rather large Indian wedding whose festivities ran over a 3/4 day period. At times it did feel, that we the 'paying guests' were the onlookers. Various restaurants were, 'not open' leaving it difficult for us to know where or what to do for dinner! It was either 'room service' or 'go into Town'!! I would have rather had to make the choice to go out rather than be forced. I do feel that prospective future guests, SHOULD be made aware that the hotel is a Wedding Venue and that some disruption will be inevitable. Having read a review I gather this is quite normal for the hotel to host such an occasion.
We could not fault the restaurant staff and I would like to particularly thank 'Nuch' at the breakfast /restaurant for her help each and every morning with providing us with our 'special' coffee, always served with again, that infectious smile!
The boys on the beach too need to be commended, always providing plenty of water and ice lollies, just when they are needed, thank you 'Pup'!!
Should you venture into Town, a recommendation for dinner is the restaurant 'PhuKhaoLak. This can be found at the very end of the town on the left hand side. The food was outstanding and quality was fantastic!! Such value for money. Particularly enjoyable was the 'steamed fish with soy sauce'!!! We were frequent visitors!!! Always well served, attentive and cheerful staff!!!
Our room, 1118 was always spotlessly clean, again our thanks to our charming room maid, always leaving beautifully made little treats on our bed!! fresh towels always readily available, clean sheets and fluffy pillows, although our bed was a little hard to start with, this was easily remedied!!
To sum up, we have had a lovely holiday, our minds are relaxed and ready for a return to the 'real world'!!
Thank you Jan and your whole team for providing such high levels of service and also for being so pro active in dealing with our requests. We shall return. Many thanks.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_HeinB, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, December 2, 2013
Dear Valued Guest,

Thank you for choosing our resort as your preferred holiday destination during your recent visit to Thailand!

I highly appreciate your feedback, thank you for taking your valuable time writing us about your experience. We will certainly recognize our associates Khun Nuch from the Waterfront breakfast team, Khun Pub from the beach service team and Khun Varee from our Housekeeping team.

I am delighted to learn that you had an enjoyable stay despite a few challenges, thank you once again for making time available during your holiday to meet and share your feedback.

We all look forward to welcome you back to our beautiful resort soon!

Yours sincerely,

Jan-Hein Breitschaft
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 29, 2013 via mobile

A lot has been said about the maintenance issues at the resort and it is true that the hotel does look as if maintenance was not part of the plan since the property opened.
Having said that it appears that now some work is being done here and there.
What is worth mentionning is the quality of the service which is outstanding. I travel a lot for business in Asia and the Middle east and wasn't expecting the same level of excellence I was used to. Well I must say that I was proved wrong on several occasions! To my great satisfaction, my demands (all reasonable) were always resolved swiftly. For instance WiFi reception was extremely poor in our room, next day after checking in I called to see if something could be done thinking "yeah right, ask for a bowl of purple m&ms at the same time as you're at it" but I got proved wrong as upon return from the beach a new router was in our room and WiFi never was an issue afterwards!
For the rest I must say that I was disappointed by the breakfast as it does not reach the jw standards in Asia or Europe but once again the smily and efficient service saves it (Tin is outstanding)
For the rest massages were great (I couldn't decide which of Kai or Pat were the best therapist...) but there are some great massages to do on the beach too.
If you're looking for some relaxing experience we liked going to Guitta as the ladies there were charming and the massages huts were individual, but earlier the better as it gets crowded in the afternoon.
But if you're looking for a therapist there is an amazing one at the left side of the property. Prices are a bit higher but the quality doesn't compare! My wife and I regretted not to have tried it earlier as the manager, Suratin, is a therapist from Bangkok with great knowledge and talent. Clean sheets, prayer before the therapy starts and professional treatment is what differs from the other place we tried!

  • Stayed October 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_HeinB, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, November 29, 2013
Dear Valued Guest,

Greetings from the JW Marriott Khao Lak Resort & Spa!

Thank you for choosing our resort as your preferred holiday destination during your recent visit to Thailand.

Thank you for you kind feedback about our associates, it gives us great pleasure to learn you enjoyed your stay with us and your requests were responded to in a timely manner. We will certainly recognize the associates (Khun Kai, Khun Pat and Khun Tin) from our Quan Spa and Waterfront breakfast team.

Our team is continuously carrying out maintenance work throughout the resort's rooms and facilities to ensure we meet your expectations and our standards.

We look forward to welcome you back to our beautiful resort in the near future.

Yours Sincerely,

Jan-Hein Breitschaft
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport Beach
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed November 28, 2013

When we first walked through the hotel lobby we were in complete awe! The common ground areas were absolutely gorgeous and lush. Stepping outside and seeing the snake-like pool wrapped around the hotel was amazing. This hotel is well-maintained, filled with helpful and welcoming staff, and just a dream to stay in. The breakfast selection is gigantic and diverse. It has so many options that just a few items will fill you up. Plus you can see on the patio and listen to the ocean waves.

The room is clean, modern, and has all you need. We stayed in their standard room and the bedding was plush, the décor was modern, and the amenities were fantastic. The bathroom has a shower and tub and surrounded by granite. The room was beautiful, warm, and inviting. It has a mini fridge, balcony, bath robes, ironing bird, a mini couch, and much more!

The only negative is that the location is pretty isolated from the town in Khao Lak. If you're looking to do some souvenir shopping or want to eat in town, you're probably looking at a 10-15 minute cab ride. Overall, we love this hotel which a perfect place for couples, family, and friends. It is also on the beach where you can walk to four nearby restaurants.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_HeinB, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, November 29, 2013
Dear Valued Guest,

Greetings from the JW Marriott Khao Lak Resort & Spa!

Thank you for choosing our resort during your recent visit to Thailand, we are delighted to learn you had an enjoyable, comfortable experience with us!

Thank you for taking your valuable time writing us with your feedback, this is very much appreciated.

We all look forward to welcome you back to our beautiful resort in the near future.

Yours sincerely,

Jan-Hein Breitschaft
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
2 reviews
5 of 5 stars Reviewed November 28, 2013

We stayed just a couple of days in this resort because we were traveling around Thailand. We really appreciated the luxury of this property and the excellent service of the staff. They are in fact very attentive to guests needs and they can definitively walk the extra mile to make your holiday a great experience

Stayed November 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_HeinB, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, November 28, 2013
Dear Valued Guest,

Greetings from the JW Marriott Khao Lak Resort & Spa!

Thank you for taking your valuable time writing us about your recent experience in our resort.

We are delighted to learn you had an enjoyable stay with us and will certainly pass on your kind feedback to our team.

We all look forward to welcome you back to our beautiful resort soon.

Yours sincerely,

Jan-Hein Breitschaft
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Majorca, Spain
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 27, 2013

Beautiful Hotel, but nightmare to stay at during the weddings. The hotel hosts a lot of wedding especially during Xmas and Easter. Would stay away for definite when there is wedding held at the hotel like Easter weekend this year. The tranquil trip, becomes a loud nightmare with wedding guests running up and down for the occassions.

Room Tip: Check if wedding is on during your stay at the hotel before booking or confirming.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_HeinB, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review, November 28, 2013
Dear Valued Guest,

Greetings from Khao Lak and thank you for staying with us during your recent visit to Thailand.

We regret to learn you did not enjoy your stay as much as you would have expected due to an event held during your stay. We always try our very best to allocate events to specific areas in our resort, avoiding certain impact to all guests.

Thank you for taking your valuable time writing us with your feedback, we truly hope we would have the opportunity again in the near future to welcome you back to our beautiful resort.

Yours sincerely,

Jan-Hein Breitschaft
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Khao Lak Resort & Spa

Address: 41/12 Moo 3, Khuk Khak Beach, Khao Lak 82190, Thailand
Location: Thailand > Phang Nga Province > Khao Lak
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Khao Lak
#4 Family Hotel in Khao Lak
#4 Romantic Hotel in Khao Lak
#5 Luxury Hotel in Khao Lak
#5 On the Beach Hotel in Khao Lak
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JW Marriott Khao Lak Resort & Spa 5*
Number of rooms: 297
Official Description (provided by the hotel):
Discover the treasures of Khao Lak at JW Marriott Khao Lak Resort and Spa. The pristine white sand beach stretches for miles, melting into the exquisite azure waters of the Andaman Sea. This is Khao Lak, Thailand - a hidden paradise of sun, sea and sand, as well as lush tropical greenery, granite mountains and stunning waterfalls. The vast landscaped area within the resort grounds makes the resort an ideal outdoor venue for incentives or themed events, weddings or product launches. At Marriott Hotels and Resorts®, it's our mission to make every business trip a pleasure and every vacation a trip of a lifetime. Enjoy amenity-filled guest rooms, superb dining, and exemplary meeting facilities. ... more   less 
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Also Known As:
Jw Marriott Khao Lak Resort And Spa
Jw Marriott Khao Lak Hotel Khao Lak
Cher Fah Hotel
Cher Fah Resort

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