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“Thumbs up Khao Lak” 5 of 5 stars
Review of JW Marriott Khao Lak Resort & Spa

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JW Marriott Khao Lak Resort & Spa
5.0 of 5 Hotel   |   41/12 Moo 3, Khuk Khak Beach, Khao Lak 82190, Thailand   |  
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Ranked #5 of 60 Hotels in Khao Lak
Canberra, Australia
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
35 helpful votes 35 helpful votes
“Thumbs up Khao Lak”
5 of 5 stars Reviewed November 16, 2012

We had a really nice stay here. From the moment of pick up at the airport, everything was organised, staff were friendly, and every effort to make sure our needs were met.

We wanted a quiet and relaxing holiday doing nothing - and this was the perfect place for it.

We had a family suite with pool access. The room was impressive - big, spacious and always immaculately clean. We had no issues with housekeeping, it was always done in a timely manner and up to an impeccable standard inside. We noticed that our side of accommodation (starting with 1) was quieter, and more private. Pool was divine and we mosied and swam everyday, snaking around the 3km

Food wise:
Breakfast did feel a bit school hallish - but to be honest, beyond that we didn't really notice how busy the resort was given it's size.

We only ate once formal dining at the Japanese buffet. It was ok, lots of variety but I wouldn't exactly say high quality. However I must commend the pool side cafe and the deli, which always made delicious snacks. The movenpick shakes were divine.

The restaurant shacks on the beach front are highly recommended for Thai; my picks Blue mist (try the watermelon shake - yum!!), Phens (fish was amazing), and Geckos - all good quality, cheap and delicious. Thumbs down to Andaman, busy, small portions and not tasty.

Massage wise - we really liked the spa place in the row of shops out the front of the hotel. In busy times, make a booking. The Spa at the hotel does great massages, but alot more expensive

It's also very easy to get transport outside the front of the hotel and much much cheaper than when organised from the resort. There are listed prices, and it's nice to help out the locals, so that the commission doesn't always fall into the hands of those who are already making the money.

In terms of sampling local way of living - most of Khao Lak is really formulated for tourists. Ban Niang markets weren't really that appealing. We did see a very big busy night market full of locals about 20 mins drive towards Phuket direction which we only noticed on the way to the airport and wished we had chanced upon it during our trip.

As to some of the comments regarding whether this resort lives up to 5 star - it's place that's marketed as a family getaway, so yes there are kids and families about at times. But the resort is big enough to be private for couples. As to the geckos and exterior of buildings; it's a tropical country - if I didn't see some wear and tear, that would be odd, it's part of living in such an environment. And for the pricing of restaurants - it's not cheap, but at the same time, I wouldn't call them truly 5 star prices either. It's nothing more than what you would pay at home on a relative level.

To sum up, we had a great time and would recommend it to others if it fits what you are looking for in a holiday; relaxation, good food, and lazing..

Well done Marriott!

Room Tip: If you want a quieter side, ask for the rooms beginning with 1, on the right of the resort. Pool acc...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,485 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (481)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Singapore, null, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 15, 2012

A great resort from the hectic city life!
3km long pool, infinity pool bar, connected beach, well equipped gym, squash & tennis court and many more recreational activities offered by the hotel.
Staffs were friendly and room is relatively clean and comfy with inevitable wear and tear.

Con is its an hour odd ride from Phuket International thus airport transfer is quite costly but the peacefulness makes up for it.

A well spent 4 days 3 nights getaway for both hub and I.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 14, 2012 via mobile

The hotel is fabulous. Staff very friendly. The pool is extraordinary. It's lovely to be able to swim without feeling crowded. The location is a bit out of the way which is delightful if you want to stop and relax with some very good local restaurants just up the beach. They do have a shuttle bus that runs into town if there are a minimum of 4 people and at a cost. My only criticism is that because of its remote location the shuttle should be a free service and run regardless of minimum numbers. An amazing resort to relax or with a young family. Teenagers would probably prefer somewhere with more nightlife.

Stayed November 2012, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 14, 2012

Not being a fan of the 'big brand' resorts after disappointments in Phuket at Hilton, Westin and JW Marriot, this was a stay approached with some trepidation.

But from the start the property has the air of sound management and high maintenance.
As with any not-brand-new resort, a fastidious reviewer could find chipped woodwork and cracks in marble floors but here it's a surprise rather than an annoyance when it's noticed.

The grounds and general upkeep is of a high standard. They're very proud of their lagoon-style pool in which one can apparently manage an unbroken 3km swim in.

Beach is expansive as the breakfast buffet.

If you don't want to stump up for hotel restaurant prices there are local places right on the beach and right outside the main entrance.

There are great deals to be had and even if one can't be found, it's still worth a visit if you're looking for a one-stop location (bearing in mind it's just outside Phuket and there's not much in taxi distance if you're counting on any alternative nightlife options).

Unlike the sister property in Phuket, there's nothing bad to mention.
One day a dead dog washed up on the beach - that's the best I can do...

Never thought I'd be saying this of a big-name/corporate resort, but I'd be happy to be back..

Room Tip: Rooms are either pool access or not - we chose not so as not to worry about prying eyes (or unwittin...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wallington, Australia
Top Contributor
75 reviews 75 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed November 14, 2012

Firstly let me say to find fault here is really a first world problem! The pluses. The pools just keep going. If you like swimming laps how about 200 m stretches and you have a choice! The gym and associated activities almost professionally stand alone. You couldn't want for anymore. The breakfast is great and the view uplifting, you feel almost on the beach but you are in air conditioned comfort. The service all round exemplary from every position and staff member. Our room was beautifully presented, Thai style and yes we had direct pool access. Absolutely worth it. Restaurants were top rate. The grounds and gardens beautifully kept. Departure lounge great for waiting in when you have a late night flight. WIFI in room good. The Spa brilliant and a class above everything else. The location is perfect for us as we hire a scooter for the week and love the beach on this side best. We are approaching 60 and feel perfectly safe on one (and feel energised by it!). Part of our philosophy of travelling like the locals do.

The minuses - again pedantic, but here goes. Pillows were musty, probably weren't aired out enough. We tolerated and ok after 2 days. Glass door on toilet just doesn't make sense. Water in shower not very hot. Good luck if you can work out how to dial Reception. Restaurant prices excessive. Pillows mushy. One cockroach sharing shower. TV reception ordinary. Had to log in on WIFI each time you used it. They included a charity donation on your bill which we would have done anyway but it would have been nice to have been asked. They let a rude European work out in speedos only in the gym until I complained. Not really the fault of the staff as they were bullied but really poor form from the superior old geezer!
Overall however it was a great experience and we will stay there again. Not just for the pool but for the friendly staff especially.

Room Tip: Make sure the room has been aired out. Get the pool access rooms. Look for packages - ours had brekk...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KL
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 13, 2012 via mobile

Great service and nice pool. Very relaxing ambience with good rrestaurants. The beach is clean but seawater is murky. Definitely not for snorkeling activities and waters ports. However Similan is about an hour away
by boat for diving and snorkeling enthusiasts. Overall a good resort.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 13, 2012

My husband and I stayed for 4 nights from the 5th of November and wish it was longer.
Resort has the most amazing pools, connected by river type channels so you could swim the 3km if you wish. The resort is large but very private also. During the day we felt the resort was quiet, the breakfast was the busy time, when we noticed the other guests, but not too busy. Plenty of selection on the buffet, everything you could want for breakfast. Smoothies (made fresh), egg station, bakery items, cereals, cheeses, meats, salads, yum-cha selections, asian noodles, rice dishes, sushi, fresh fruits, tea and coffee served fresh to your table. Beautiful!
We ate dinner the first night room service as it was quite late, about 1030pm. Food came quickly and very fresh, green chicken curry and pad-thai.
We then ate in town the other nights (100BHT shuttle in per person via hotel, or 300BHT for 6-8 people in tuktuk).
Also ate lunches at the little beach shack restaurants (Blue Mist etc) and the food was excellent and cheap. For lunch with a curry and beer about AUST$5-6 per person.
Massages on beach great with ocean in background!
Beautiful private beach at JW where the staff bring you ice cold water and fruit. They also bring an elephant in twice a week and you can feed him bananas.
We loved it so much we will be back, this time with our kids and our parents...in 4 months time yay

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Khao Lak Resort & Spa

Address: 41/12 Moo 3, Khuk Khak Beach, Khao Lak 82190, Thailand
Location: Thailand > Phang Nga Province > Khao Lak
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Khao Lak
#3 Spa Hotel in Khao Lak
#4 Luxury Hotel in Khao Lak
#4 Romantic Hotel in Khao Lak
#5 On the Beach Hotel in Khao Lak
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JW Marriott Khao Lak Resort & Spa 5*
Number of rooms: 297
Official Description (provided by the hotel):
Discover the treasures of Khao Lak at JW Marriott Khao Lak Resort and Spa. The pristine white sand beach stretches for miles, melting into the exquisite azure waters of the Andaman Sea. This is Khao Lak, Thailand - a hidden paradise of sun, sea and sand, as well as lush tropical greenery, granite mountains and stunning waterfalls. The vast landscaped area within the resort grounds makes the resort an ideal outdoor venue for incentives or themed events, weddings or product launches. At Marriott Hotels and Resorts®, it's our mission to make every business trip a pleasure and every vacation a trip of a lifetime. Enjoy amenity-filled guest rooms, superb dining, and exemplary meeting facilities. ... more   less 
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Also Known As:
Jw Marriott Khao Lak Resort And Spa
Jw Marriott Khao Lak Hotel Khao Lak
Cher Fah Hotel
Cher Fah Resort

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