I have just got back from a long weekend at this hotel and I absolutely loved every minute of it! Everything was perfect, from the pre stay email communication, to the pick up at the airport, super comfy car with lots of drinks to help yourself to, the staff, who were very helpful and friendly, the room - just perfect, towels - massive and plenty, breakfast, pool, and location, ideal to walk to many restaurants, shops etc, it was all excellent. The hotel has bikes (really good bikes) which you can borrow and take out which was also a great touch.
We were unable to get a late check out, but the staff came to find us by the pool to advise we could use the shower room before heading back to the airport, which turned out to be a guest room, better than the one we'd stayed in, so was a really lovely way to end a perfect trip before heading back to the airport.
We decided to stay in Khao Lak, as was advised it was a less touristy area, and as a weekend break, didn't want to go far from the airport, so this was only an hour away from Phuket airport. There is tourists there, many Europeans, couples and some families, but what it didn't have was a lot of young people that you find in other areas in Thailand, which was really nice.
The beach in front of the hotel is not big, it is long and makes for a nice evening walk when the tides out, but not by far one of the better beaches in Thailand. We went on a day trip to the Similan Islands where the beaches made up for it, such incredible islands, and waters a colour I have never seen before on any other island in Thailand. However, just wish there was a way of going to these places without 40 other guests on the same boat, and about 8 other boats all going! I am not one for these mass day trip excursions. But it is worth going to the Similan Islands.
The sun sets right over the sea in front of the hotel, and its just wonderful to sit there in the evening and watch it. Make sure you make time for this if you are staying here.
Go for a massage next to the resort by the beach, but ask for a soft massage, otherwise they half kill you! just lying there listening to the waves is magical!