After traveling 24 hrs we upgraded to a suite. We arrived at midnight so we were quite tired. At first blush, the room appears lovely, however that's where it ends. As we were getting into bed we noticed the sheets were dirty and they had never been changed. Same for the towels. The housekeeper came to the room and changed the sheets. But she stripped the bed and said she had to wash the sheets and bring them back. Really? There isn't a spare set of sheets in the whole hotel? Then when she did return, she didn't bother putting on the top sheet, she just replaced the fitted and comforter. On top of that, she only replaced some of the dirty towels , not all of them, which i found out the hard way. Never make assumptions, double check the work. She asked if we wanted to replenish our bowl of fresh fruit, we said yes and she never came back. She never cleaned the room, she only wiped it down. In the bathroom, there is a stand up shower and bath tub. She never cleaned the tub once. The hair from the previous person was there the whole entire time. We finally figured out that the reason the rooms are so filthy is because there are no cleaning supplies. When you walk by the housekeeping cart, there is nothing on it to clean. Just some dirty rags. We told reception and they were in different. We paid twice the price of a standard room, we expected at least clean sheets and towels, maybe even an apology. On top of that the pool was under construction. Some of the reviews are glowing, which is one of the reasons we selected this hotel. But that was not our experience.
- Official Description (provided by the hotel):
- A historic 4-star hotel in the heart of Arusha boasting 86 elegant and sophisticated rooms. Facilities include restaurant, bar, lounge, gardens, gym, swimming pool, wireless internet throughout hotel, 24 hour room service, conferencing and business centre. ... more less
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- Also Known As:
- The Hotel Arusha