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“Really nice hotel except for one serious flaw” 3 of 5 stars
Review of Mount Meru Hotel

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Mount Meru Hotel
5.0 of 5 Hotel   |   Nairobi - Moshi Road Sekei Area, Arusha 2673, Tanzania   |  
Hotel amenities
Ranked #6 of 32 hotels in Arusha
Rome, Italy
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Really nice hotel except for one serious flaw”
3 of 5 stars Reviewed February 25, 2013

The Hotel Mount Meru has a lot going for it in terms of aesthetics. It is not far from Kilimanjaro Airport and it is situated with the volcanic Mount Meru in front, and a peaceful, green, well kept golf course at back. The grounds of Hotel Mount Meru are also very pleasant, well tended and you can relax beside a quite lovely pool that features falling water that makes you want to rest. Neither can one complain at all about the rooms themselves. They are super clean, tastefully decorated and the bed was of perfectly high quality and comfortable. You also have a nice television, flat screen, with a lot of satellite channels that actually work and a small desk if you have to get some work done, a nice comfortable lounge chair with a nice lamp that is perfect if you want to read. Internet works really well in your room and you can get your work done or skype with the internet connection without difficulty unless there is a powerful failure, and even there, you can count on the hotel diesel generator kicking in to resume power. Not only that, but the lobby and lounge are very comfortable and modern and there is a choice of restaurants at the hotel itself. Moreover, the front desk staff and restaurant staff were all very polite and warm and helpful, so no problem there. You have a veranda where you eat breakfast so you can sit under the morning sun while eating, which is a distinct pleasure, particularly in Africa, where you often have lovely birds and flowers to enjoy. So far, so good, and indeed, far above average. Then why did I award only an average grade for this particular hotel? The one and only, but serious, flaw was the food. It was tasty enough and well balanced, and there was a lot of choice too, but there must be a problem with the hygiene or the freezer-to-table chain, or a problem mixing up tap water with the food or something. Something is definitely not right in the hotel kitchen and I’ll tell you how I know that. I am an experienced traveler who rarely ever gets sick because I follow all normal precautions (no uncooked vegetables including salads which are often washed with tap water which in many countries has a high bacteria count inluding E. Coli, fresh meat and chicken that has not been sitting around, no tap water or juices, no milk products, eat only fruit you peel yourself etc.) Despite all these precautions, I found myself feeling progressively worse each of the 5 days I stayed at the hotel. Please note that I ate only at the hotel and not elsewhere. My Swedish colleague experienced exactly the same thing. Had it been a sudden food poisoning from a particular dish that went wrong, we would have probably felt a sharp onset of stomach cramps and then diarrhoea, loss of energy and possibly a very slight fever. Instead, it was a more gradual increase of nausea over several days until the onset of diarrhoea and severe loss of energy etc until remedial action could clear up the problem. This might indicate a gradual accumulation of bacteria in the digestive tract from the hotel food that resulted from a general lack of control in the kitchen over refrigeration and / or introduction of tap water into the cooking and washing procedures, rather than mineral water as normally required by hotels in countries where the tap water cannot be trusted. Now these days, especially for such a nice and beautiful hotel which rightly commands guests to pay a decent amount of money, there really is no excuse for weak kitchen hygiene and bacteria control. It meant that I had to cancel my plans to get to the safari on my free day. I had not eaten anywhere else during my stay in Arusha, so it had to have been the hotel food. I did not notice other reviewers complaining about this aspect of the hotel, so it is quite possible that the hotel was going through a bad spell, or had a bad week. In any event, I hope that the hotel managers in future can secure the food quality properly, because the Hotel Mount Meru from all other points of view is quite worthwhile staying at, and indeed a high quality experience, except for this one serious flaw.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dutchess County, NY
Top Contributor
50 reviews 50 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed February 18, 2013

The Mt. Meru is a friendly, clean and comoftable hotel in a great location in Arusha. About 1 hour from the Mt. kilimanjaro airport. We used it as a place to relax and catch up with the time change before starting off on our safari adventure. I would compare it with a standard Hilton/Hyatt on the US. The food is good - nice breakfast buffet with great coffee. Very nice pool area. While in Arusha we visited a local coffee plantation, and the Cultural Arts Center and did a drive around town.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Portsmouth
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 18, 2013

Hotel is clean and modern, with excellent facilities.
Reception staff were friendly and efficient. Helped us book our day trip to the crater.
Wifi available throughout hotel, with good connection.
Nice pool set in a grassy setting. Gardens are well maintained.
Lovely outdoor bar area, with views of hotels gardens. Bar staff very attentive and friendly.
Hotel rooms are of a good size,clean and modern. No bath, only a shower. The rooms lighting is poor, very difficult to see in mirror of bathroom, far too dark.
Overall good for 1-2 nights, nice to escape madness of Arusha.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, WA
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 16, 2013

We stayed here two nights and also used a day room once. The hotel is very nice. It's clean and the service is exceptional. The food is pretty good, and I had the best mango I have ever eaten in my entire life at this hotel. We ordered room service at about 11:00 at night and it came quickly and just as we ordered.
The room was clean and comfortable. Our shower was funky, there was only half of a shower door so the water ended up going all over the place and the floor was flooded. We understood why there was a drain in the floor. The water went down but the floor was never entirely dry. After returning from seeing Arusha I realized that a wet bathroom floor is a pretty trivial complaint.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 12, 2013

This hotel might be the best of Arusha and is one of the best hotel I've ever stayed in Africa (except the lodges).
10 years ago I was in the same hotel, but at the time it was a Novotel... and the change is amazing. The building is the same but everything inside has changed.
The room I had was not very big but cosy. The bathroom was quite small but nice and very functional.
The business center is very well equipped.
And there are different choices of bars and restaurants. The food was good even if the menu was almost the same day after day. But, really respect to what you can find elsewhere in Africa it is very descent.
I will definitely recommend this hotel and will come back.
Congratulations to the team and the management !

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
Reviews in 29 cities Reviews in 29 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed February 8, 2013

An exceptional hotel in Arusha with luxury comforts, especially after a 3-day hike on Mt. Kilimanjaro. The hotel is modern and clean, the staff is friendly and the service is exceptional. They had a buffet set up for dinner with many options to choose from, but the food was just "okay". We dropped off 4 days worth of laundry at 9:00 pm (we arrived at 8 pm) and they had it back to us washed and folded by 10:30 pm that same night. The rooms were modern and comfortable with a great shower and full-sized blow dryer. The location of the hotel worked well for us - we stayed there after a hike on Mt. Kilimanjaro and before our week long safari, starting with Tarangire National Park.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 8, 2013 via mobile

Great hotel in Arusha for busineas trips. Very clean, friendly staff, good food and efficient room service. The hotel is not exactly downtown but 2min away from the international conference center.
Outside pool is perfect, and rooms offer superb view on the mountains.
The hotel is also welcoming lots of people coming from/ going to safaris.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Mount Meru Hotel

Address: Nairobi - Moshi Road Sekei Area, Arusha 2673, Tanzania
Location: Tanzania > Arusha Region > Arusha
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 32 hotels in Arusha
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mount Meru Hotel 5*
Official Description (provided by the hotel):
Discover the place where heaven meets earth, where the rhythm of nature pounds to the beat of an African drum, and where life is all about a revival of the senses. Mount Meru Hotel is situated in the tranquil green area of Sekei, Arusha. The ideal location gives you panoramic views of Mount Meru on the one side and the Gymkhana golf course on the other. Whether travelling for business or pleasure, you are invited to take delight in the breath-taking setting, lend your ears to the beautiful sounds of nature meeting civilisation, and touch the heart of Tanzanian highlife and luxury. The city centre and main business area are located nearby and Kilimanjaro international airport is just 50km from the hotel. Services: The Hotel offers a wide variety of business and leisure facilities with wireless internet connection throughout the Hotel. The rooms are an experience of understated African opulence, open space and natural light. The Hotel boasts 4 premier restaurants to tantalize even the most discerning guest’s taste buds. The main restaurant, Meru, offers guests buffet style meals. Fine dining at Duluti is based on a la carte international cuisine combined with local spices, an eclectic blend of tastes and fragrances! Named after Africa’s great lake, Tanganyika Pizza bar is created for you to enjoy a light lunch as you lounge around the pool. The ultimate indulgence at Arabica Coffee Shop is surely their cappuccino. They serve light lunches and a selection of delectable confectionery. You can end your day at the Mawenzi Cigar Bar whilst sampling some of Scotland’s and Cuba’s finest exports. Conference and Banqueting: A wide variety of conveniently sized, air-conditioned business facilities are available. The modern and equipped banquets rooms are perfect venues for meetings, seminars, cocktail parties, dinners and other functions. All conference rooms are fitted with their own sound systems, telephone and wireless connection. Secretarial services, photocopying and fax services are available, as well as spacious areas for breakaway groups. We can also arrange decoration music, lighting and entertainment. Special indoor and outdoor venues are available for high level meetings, cocktail parties and dinners. Mount Meru Hotel won the "Best Luxury Hotel 2011" and Tanzania Info Guide magazine presented this award at the Karibu Travel and Tourism Fair 2011. ... more   less 
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