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“Basic and Good, except for transport” 3 of 5 stars
Review of Hotel Novotel Taipei Taoyuan International Airport

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Hotel Novotel Taipei Taoyuan International Airport
4.0 of 5 Hotel   |   No.1 Terminal South Road, Dayuan Town, Taoyuan 337, Taiwan   |  
Hotel website
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Hotel amenities
Special Offer
30% off for early booker
Ranked #3 of 111 Hotels in Taoyuan
Certificate of Excellence 2014
San Francisco, CA
Senior Contributor
41 reviews 41 reviews
41 hotel reviews
Reviews in 33 cities Reviews in 33 cities
90 helpful votes 90 helpful votes
“Basic and Good, except for transport”
3 of 5 stars Reviewed January 5, 2014

We stayed here on Christmas Eve, arriving late in the evening--along with, apparently, everyone else staying in this hotel. It is the closest hotel to the airport. You can see it from outside the terminal. But you cannot walk there. The hotel runs an infrequent shuttle--every 30 minutes most times of day--and we waited for twenty minutes, to discover that the too small shuttle was full, and many could not get on. So we tried to get a taxi, but there were few to be found, despite a queue extending around the terminal. So back to the hotel shuttle stop we went, and this time forced our way onto the van. It was heaving people. We had the same experience in the morning, even though we left around 8 am. The shuttle is just too small and too infrequent.

That said, the hotel itself was fine. Check-in was smooth, they offered us an upgraded room for having Accor status, and even left some little perks in the room. It was still small, and the bed was too hard for our taste, but it was clean and for one night would do. We will not rush back. The Executive Club looked decent, nothing special--but then, this is an airport hotel. So that is how we will remember the hotel--hard to get to despite it being tantalizingly close to the airport, but not a bad airport hotel otherwise.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pairaud, General Manager at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, January 13, 2014
Dear Le Club Member,

Thank you for sharing online the experience of your family transit stay with us ...

It is nice to know that you have enjoyed the location of our Hotel, apologize for the hectic check-in and for the transportation issues, that affected the overall quality of your stay !

Wishing you a great 2014 ... Xin Nian Kuai Le !

Christophe Pairaud
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,049 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
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English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 4, 2014

Food in the resturant very good. Far from city; about one hour to get to taipei 101. Can meet many airline staff there. Girls at reception very cute. Facility perfect. Only stayed one night. Wish to spend more nigts there.

Stayed February 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pairaud, General Manager at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, January 13, 2014
Dear Guest,

Thank you for sharing your good experience online after staying with us !

Looking forward to wecloming you back anytime !

Xin Nian Kuai Le !

Christophe Pairaud
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul, South Korea
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 4, 2014

A great place to stay at the end of our 10 days in Taiwan. We upgraded to the executive floor and enjoyed a few perks, but didn't quite get there in time for happy hour. Clean room, helpful staff, reasonable price and great views of the action at the airport.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pairaud, General Manager at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, January 12, 2014
Dear Le Club Member,

Thank you for choosing Novotel for your transit stay in Taiwan ...

It is nice to receive your good comment online, good to hear that you have enjoyed the professional and warm service delivered by our team members, as much as the well being of our facilities !

Kind Novotel regards,

Christophe Pairaud
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 3, 2014

We stayed here in December 2013, with two young kids, for 3 nights. The hotel is in the middle of the airport and we had a great view over the runways and this proved to be a hit with our kids. The suite was bright and spacious, lots of TV channels (incl Disney Junior for the kids) and the hotel has really good facilities and restaurants e.g. gym, heated pools and billiards room. The hotel staff were extremely pleasant and were very attentive to our needs. The hotel has quite a good shuttle service to the HSR station which we used daily. The trip from Taoyuan HSR to Taipei main station is only 20 minutes long so provided you plan your trips and book your hotel shuttle, travel to and from the hotel to Taipei is quite easy.

Room Tip: Get a suite on the 9th floor if you can. They serve free drinks and evening light meals at the Exec...
See more room tips
  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pairaud, General Manager at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, January 12, 2014
Dear Le Club Family Member,

Thank you for chosing Novotel and it is very nice to receive such a good online review following your family stay in our Executive Suite last month !

Wishing you a great 2014 vintage and we are looking forward to welcoming you back anytime soon !

Kind Novotel regards,

Christophe Pairaud
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Novotel Taipei Taoyuan International Airport

Address: No.1 Terminal South Road, Dayuan Town, Taoyuan 337, Taiwan
Phone Number:
Location: Taiwan > Taoyuan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 111 Hotels in Taoyuan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Novotel Taipei Taoyuan International Airport 4*
Number of rooms: 360
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