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“Love the initiative for a free upgrade!” 5 of 5 stars
Review of Hotel Novotel Taipei Taoyuan International Airport

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Hotel Novotel Taipei Taoyuan International Airport
4.5 of 5 Hotel   |   No.1 Terminal South Road, Dayuan Town, Taoyuan 337, Taiwan   |  
Hotel website
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Hotel amenities
Special Offer
30% off for early booker
Ranked #2 of 108 Hotels in Taoyuan
Certificate of Excellence 2014
Burnaby, Canada
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Love the initiative for a free upgrade!”
5 of 5 stars Reviewed October 7, 2013

Our friend graciously treated us to one night stay at Novotel since we were arriving past midnight. The person who checked us in, saw that we were a family of three with our son already 11 y.o. He offered to upgrade us from a two single bed, to a queen and a single bed. What a relief! Perfect for a weary family who took a very late flight into Taipei. I didn't even get his name. Thank you!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pairaud, General Manager at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, October 8, 2013
Dear Guest,

It is a pleaseure to read that you have very much enjoyed the warm and personalized service granted by one of our Receptionist ...

Thank you for sharing online the good experience of your stay with us !

Let our reservation team know in the future when you would next stop-over in our Hotel, so that we can present you our best promotional offer applying at the time, for your traveling comfort !

Looking forward to welcoming you back anytime soon !

Kind Novotel regards,

Christophe Pairaud
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,011 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
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Canada
Top Contributor
249 reviews 249 reviews
211 hotel reviews
Reviews in 192 cities Reviews in 192 cities
268 helpful votes 268 helpful votes
5 of 5 stars Reviewed October 5, 2013

A really wonderful hotel. My recent stay was about the 7th or 8th time I have stayed at this hotel in the past 2 years.

It is a very luxurious hotel, great design, with very efficient, courteous and well trained staff. Quite hard to believe it is a Novatel, it's more on par with the best examples of Marriott or Hyatt hotels.

The 9th floor is a club floor, rooms there are a little bit nicer than the rest of the hotel, and don't cost that much more. There is a lounge, with complimentary breakfast (cooked to your order) and lots of room for relaxing, etc.

Although the hotel is located between the runways of Taipei International Airport, you never ever hear the aircraft because the building is very well constructed and has excellent sound insulation. But, the views of the aircraft taking off and landing 24 hours a day are quite spectacular.

I highly recommend this hotel, I would not consider staying anywhere else.

Stayed September 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pairaud, General Manager at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, October 6, 2013
Dear Valuable Guest,

Thank you so much for sharing online the very good experience of your stay with us ...

It is very nice to see that you have so much enjoyed the friendly and professional service provided by our team members, and that you have fully enjoyed the quality and the well being of our facilities ...

We do look forward to welcoming youback anytime soon !

Kind Novotel regards,

Christophe Pairaud
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 4, 2013

Our first visit to Taiwan was enhanced by our one night stay in the NOVOTEL , conveniently located just a 5 minute , complimentary shuttle away from Taoyuan International Airport.
Reception , Bell and Housekeeping staff were personable and helpful.. "The Square" restaurant offer a wide selection of Western & Asian foods and beverages from their Dinner buffet. Highlights were the surprise upgrade to a well-appointed suite overlooking the airport as well as access to the 9th floor "Premium Lounge." The evening , female duty staff. not only provided hospitable F&B service , they also arranged for our early morning airport shuttle as well as two (2) Novotel "Breakfast Boxes" and take -away coffee . This is a well managed hotel and it shows it! We would recommend to tourists and business travelers , especially if they have early flight departures..Cheers!

Room Tip: Upper Floors for Panoramic Vieiw of Taipei Airport Runway
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pairaud, General Manager at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, October 6, 2013
Dear Valuable Guest,

Thank you very much for sharing online the experience of your stay at our hotel ...

It is very nice to see that you have much enjoyed the location of our Transit Hotel, the well being of our facilities and the warm and professional service of our team members !

Looking forward to welcoming you back soon !

Kind Novotel regards,

Christophe Pairaud
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, British Columbia, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 2, 2013

I booked a day stay here before my lat night flight out of Taoyuan airport and it was a decent stay. They charge a half day rate and the stay lasts 6 hours which was perfect for me. Additional hours can be added for an extra charge. Most of the staff is friendly, but I seemed to get a grumpy front desk person at check-in.

Room was nice, but there wasn't really a proper desk to setup my laptop, just a countertop along the wall underneath the TV. It worked out fine.

Overall a decent hotel, and the free shuttle to the airport was quite convenient.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pairaud, General Manager at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, October 3, 2013
Dear Valuable Guest,

Thank you for taking time to share online the experience of your stay with us ...

It is nice to know that you have enjoyed the location of our Transit Hotel, the value of our day use rates and the friendliness of our staff ...

Let our reservation team know when you would next visit us, so that we can provide you with our latest promotional rate or with any special request you would liked us to provide, in advance !

Kind Noovtel regards,

Christophe Pairaud
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LA, CA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 1, 2013

We stayed here in Jan 2012 because we knew that we wouldn't be able to catch the last high speed rail train to Taichung by the time we arrived. And after a 14 hr. flight.. we figure we book the hotel inside the airport. There's a free shuttle from the airport to the HOTEL. This hotel was great, staff was friendly and their English was good... check in was easy and we had a great night sleep. Room was nice and modern and it was clean. Breakfast is included next morning and it was delicious! Would definitely stay here again!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pairaud, General Manager at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, October 3, 2013
Dear Valuable Guest,

Thank you very much for sharing online the experience of your stay with us ...

It is nice to know that you have enjoyed the quality & the well being of our facilities, as much as the warm & friendly service provided by our team members !

Looking forward to welcoming you back soon !

Kind Novotel regards,

Christophe Pairaud
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 26, 2013

I decided to explore Taiwan for a brief period and stayed at this hotel, since it is the closest to the airport where I had an early flight the next day. The room and bathroom were spacious, comfortable and tastefully decorated. They had free shuttle to/from the airport as well as the High Speed Rail Station where it only takes 20 minutes to get to Taipei City. This place is perfect for a short stay.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pairaud, General Manager at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, September 29, 2013
Dear Valuable Guest,

Thank you for taking time to share online the exprience of your stay with us !

It is very nice to know that you have enjoyed the well being facilities of our hote, as much as the warm and professional service delivered by our team members !

Looking forward to weloming you back soon !

Kind Novotel regards,

Christophe Pairaud
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Novotel Taipei Taoyuan International Airport

Address: No.1 Terminal South Road, Dayuan Town, Taoyuan 337, Taiwan
Phone Number:
Location: Taiwan > Taoyuan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 108 Hotels in Taoyuan
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Novotel Taipei Taoyuan International Airport 4.5*
Number of rooms: 360
Reservation Options:
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