first time traveling with baby,quite an experience. Need to prepare porridge for baby,can't cook in the room due to hotel policy. Ok I understand.the staffs offer to cook for me for free,but turn out not the texture that I want,make me so frustrated.so take away buffet served porridge but the restaurant manager limit the portion..my goodness!how much a baby can eat! Very disappointed with the manager for such attitude. Another thing is the staffs working at the restaurant not good at speaking English. Please train them properly before communicate with the guests.
Been to many novotels,room design more or less the same,quite boring to see.the management should reconsider changing new ones.
Location is good,5 minutes drive from airport,taxi cost nt100/trip from airport to hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Valuable Guest,
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Thank you for sharing online your own family experience after staying with us in early June 2013 ...
It is nice to see that you have enjoyed our location and connectivity, but regretful that it has been tarnished with a poor buffet restaurant experience !
We have already instructed the Food & Beverage in charge, to look into this issue and ensure that would not happe again indeed ... Porridge is not a standard dish in our restaurant, but we do have the request from time to time and we will make it standard to avoid any issue of this type!
Regarding the lack of english skills for our yound interns, we do have some weekly training classes and we will reinforce the schedule for these young people newly hired.
I do hope that it did not affect too much your stay with us, and weare looking forward to wecloming you back soon !
Kind Novotel regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.