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“Thank you for caring.” 4 of 5 stars
Review of Hotel Novotel Taipei Taoyuan International Airport

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Hotel Novotel Taipei Taoyuan International Airport
4.0 of 5 Hotel   |   No.1 Terminal South Road, Dayuan Town, Taoyuan 337, Taiwan   |  
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Hotel amenities
Special Price
20% off room rate
Ranked #2 of 107 Hotels in Taoyuan
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963 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
Breda, The Netherlands
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 27, 2013

If you are searching for a hotel to stay during an overnight, look no further. This hotel is the closest to the airport and Novotel offers a shuttle bus - it's only a 5 minute trip. During the check-in, the staff was friendly. Our room was clean, quite spacious, it had a lovely bed and the 'magic glass' is a cool gadget. The wi-fi is free and it works OK. Spa facilities and the gym are clean and well-equipped. Breakfast is great, with lots of choices.

Mind you, this is a business hotel, so if you're looking for a hotel that will give you the "Taiwanese feeling" this is not the place to stay. But for an overnight, it definitely is.

  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pairaud, General Manager at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, January 28, 2013
Dear Valuable Guest,

Thank you for posting your good overall experience at Novotel Taipei International Airport ...

We are glad that you and your family have enjoyed the hotel well being, and that you have sense a great Taiwanese feel throughout your stay ...

Let our reseravtion team know when you would next visit us, so that we could let you know of our updated promotion !

Best Novotel regards,

Christophe Pairaud
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 23, 2013

It's hard to fault the Novotel. Its facilities are so utterly perfect from the really cool magic glass in the shower to the gorgeous pool and jacuzzi. We were especially grateful that we were able to book a room at the Novotel from 8:00 a.m. to 8:00 p.m. while other hotels insisted on a two-day booking if we wanted accommodation for that 12-hour period. The hotel moved a single cot into the room, so that three members of our family could sleep at once. A free shuttle is available several times a day to the Taoyuan central train station for those who have an extended layover and wish to see a bit of the area.

The staff members are flawlessly professional. However, the hotel lacks the warmth we found in scruffier establishments like the Yomi Hotel in Taipei. You will feel pampered, but you will not have the experience of getting to know the lovely people of Taiwan. One other complaint is that the hotel is utterly isolated geographically, which means you must eat all of your meals there. Compared to the prices in Taipei proper or even at the airport food court, the a la carte food here is ridiculously expensive. If you are hungry and looking to enjoy a leisurely lunch, the best deal is the lunch buffet available for NT$545. Pickings for vegetarians are very lean, and those craving familiar food may go away hungry.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pairaud, General Manager at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, January 28, 2013
Dear Valuable Customer,

Thank you for taking so much time to share your own expereince in our hotel, stay that was good hotel stay but lacking of warmth overall.
We have reminded all concern operational department's head, to more actively look after their own service, and make sure that our staff members would provide a warm & professional service at all times !

Apologize for the high 'a la carte' restaurant pricing, our food & beverage manager King, will definitely meet you when you would next visit Taipei & our hotel, to offer you some different dining options, for you & your family convenience !

Looking forward to welcoming you back soon, let our reservation team know when you would nest stop-over in Taipei International Airport - Novotel Airport , so that we would look much better after you & your family !

Best Novotel regards,

Christophe Pairaud
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Senior Contributor
48 reviews 48 reviews
7 hotel reviews
Reviews in 25 cities Reviews in 25 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 23, 2013

Wonderful service, excellent location and superb quality at affordable cost. Highly commendable. I also suggest to dine at their Chinese restaurant and use the Spa.
Shuttle service is great although not as frequent as it should be, you need to book this service in advance.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pairaud, General Manager at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, January 28, 2013
Dear Valuable Customer,

Thank you very much for sharing your good experience at Novotel Taipei Taoyuan International Airport ... It is our well being committmnet to look after our guest convenience and we are glad that you have much enjoyed the Spa and the Chinese restaurant !

Looking forward to welcoming you back soon !

Best Novotel regards,

Christophe Pairaud
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kaohsiung, Taiwan
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed January 20, 2013

This stay, our second, at the Novotel, came with surprises, but the positives are still pretty apparent, such as the proximity to the airport, the friendliness of the staff and bell hops, and the overall decor and ambience of the place. For me, the hotel is a bit overpriced, though my wife doesn't think so. However, for $6,000nt for the room, one would expect spot on cleanliness, attention to detail, quality of the rooms, etc. Instead, my wife was cleaning hair (both pubic and cranial) off the bathroom floor and shower stall floor at 11pm at night after a long day of traveling. I did a follow up, too, and found the same on the floor and then found hairs on the sheets of the baby crib they provided when putting our son down. Moreover, the shower head sprayed water in different directions, and half the power seemed to shoot off to the side. Finally, though the room decor is decent, the carpeting is stained and shabby. For the price, one wouldn't and shouldn't expect such issues. At least this was the case for us in room 844 in late January.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pairaud, General Manager at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, January 21, 2013
Dear Valuable guest,

Thank you for taking time to post your own experience in Novotel Taiwan this January in room 844 ... I am very sorry to hear that our harware and room cleaning was not up to International standard level and we will make the adjustment quickly to that !
Our Executive Housekeeper has been briefed and will be focus to train alll newly hired staff, and emphasize the room check, prior to guest arrival, to ensure the perfect spot one condition of teh room.

On the other hand, we are in the process of changing the carpet in all our guest room, and it should be completed by the first part of 2013, for our guest convenience !

I do hope that it did not affect too much the well being of your stay in teh meantime !

Looking forward to welcoming you back soon !

Best Novotel regards,

Christophe Pairaud
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 16, 2013

Perfect stay for a layover. Very close to the Taipei airport and had great service. Food is a bit more expensive but the rooms are quite nice and comfortable. The bed is very comfortable and room is clean. Hallways seems a bit stuffy but we didn't mind since the room was nice.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pairaud, General Manager at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, January 17, 2013
Dear Valuable Guest ...

Thank you very much for taking time to share about your good experience at Novotel Taipei Taoyuan International Airport ...

It is very nice to know that you have enjoyed our location and service, and that you have had a godo rest before your travelling.

Looking forward to welcoming you back in Taiwan ///

Best 2013 wishes !

Christophe Pairaud
General Manager

“modern hotel conveniently located in the airport”
Reviewed January 16, 2013 NEW
Perfect stay for a layover. Very close to the Taipei airport and had great service. Food is a bit more expensive but the rooms are quite nice and comfortable. The bed is very comfortable and room is clean. Hallways seems a bit stuffy but we didn't mind since the room was nice.

Stayed January 2013, traveled as a couple
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Novotel Taipei Taoyuan International Airport

Address: No.1 Terminal South Road, Dayuan Town, Taoyuan 337, Taiwan
Phone Number:
Location: Taiwan > Taoyuan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 107 Hotels in Taoyuan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Novotel Taipei Taoyuan International Airport 4*
Number of rooms: 360
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