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“An excellent business hotel” 5 of 5 stars
Review of Hotel Novotel Taipei Taoyuan International Airport

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Hotel Novotel Taipei Taoyuan International Airport
4.0 of 5 Hotel   |   No.1 Terminal South Road, Dayuan Town, Taoyuan 337, Taiwan   |  
Hotel website
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Hotel amenities
Special Price
30% off room rate
Ranked #2 of 107 Hotels in Taoyuan
4.5 of 5 stars 965 Reviews
London, United Kingdom
1 review
“An excellent business hotel”
5 of 5 stars Reviewed December 23, 2012

The location is perfect for my business. The accommodation is excellent and stylish and being in aviation I appreciate the views of the airport, which is in no way annoying due to the excellent sound insulation and the modernity of the aircraft which use Taoyuan. The team running the hotel are charming, polite and helpful and the food and service is excellent.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pairaud, General Manager at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, December 24, 2012
Dear Valuable Customer,

Thank you for giving us such a great review, after your stay with us at Novotel ... It is definitely very rewarding to see that you have felt very comfortable with both our services and our hardware !

Let us know when you would next visit Taiwan & our hotel, so that we can propose you with the updated promotions and hotel special, for you to select in advance the perfect option matching with your business schedule !

Merry Christmas and best 2013 Vintage !

Christophe Pairaud

“An excellent business hotel”
Reviewed December 23, 2012 NEW 1person found this review helpful
The location is perfect for my business. The accommodation is excellent and stylish and being in aviation I appreciate the views of the airport, which is in no way annoying due to the excellent sound insulation and the modernity of the aircraft which use Taoyuan. The team running the hotel are charming, polite and helpful and the food and service is excellent.

Stayed December 2012, traveled on business
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965 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Orlando, Florida, USA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 19, 2012

I highly recommended Novotel Hotel to anyone!
- Free shuttle bus to and from airport and high speed rail was great.
- Room was clean and comfortable.
- Early check in was available which was a plus.
- Representatives at the front desk were very helpful.
- The price was reasonable.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pairaud, General Manager at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, December 21, 2012
Dear Guest,

Thank you very much for your kind review ... It is our duty and pleasure to provide a professional and warm welcoming service, to alll our travelling guests !

Looking forward to welcoming you back soon, in the meantime, have a great Christmas celebration and wishing you the very best for the 2013 Vintage !

Christophe Pairaud

I highly recommended Novotel Hotel to anyone!
- Free shuttle bus to and from airport and high speed rail was great.
- Room was clean and comfortable.
- Early check in was available which was a plus.
- Representatives at the front desk were very helpful.
- The price was reasonable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Top Contributor
74 reviews 74 reviews
37 hotel reviews
Reviews in 34 cities Reviews in 34 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed December 18, 2012

3 mins by Shuttle Bus to airport. This hotel lets you sleep with a peace of mind. Deco and service not compromised at all. Stylish and elegant. Staff very professional. It's only one night stay. But it was a pleasant one.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pairaud, General Manager at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, December 21, 2012
Dear Valuable Guest,

Thank you for your very helpful review, we will keep on doing our very best to provide a professional & warm service to all our customers !

Looking forward to welcoming you back soon, in the meantime, have a great Christmas celebration and the very best 2013 vintage !

Christophe Pairaud

Reviewed December 18, 2012 NEW 3 mins by Shuttle Bus to airport. This hotel lets you sleep with a peace of mind. Deco and service not compromised at all. Stylish and elegant. Staff very professional. It's only one night stay. But it was a pleasant one.
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San Francisco, California
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed December 7, 2012

This hotel has the best advantage of being near the airport. Provides shuttle between Airport and hotel every 30 minutes.

Hotel had modern amenities. The value of money is really good! I would stay back if I come back to Taiwan :)

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pairaud, General Manager at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, December 9, 2012
Dear guest,

Thank you for taking a few minutes of your time to post your good experience at our Novotel Taipeoi Taoyuan International Airport !

It is very nice to see that you have fully enjoyed your stay, and that you are planning to stay again with us if returning to Taiwan !

Let our reservation know, in case of any special request, such as an airport pick-up so that we would very well prepare your next visit in Taiwan !

My best Novotel regards,

Christophe Pairaud
General Manager
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Ottawa, Canada
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 27, 2012

Good hotel. Very nice, comfortable room. Very good bed. Efficient room service. Pool was really good (bring a bathing cap or borrow a used one there). Breakfast buffet was pricey but very good. Service at the desk, pool and buffet was very good.

We had dinner at the Chinese restaurant. The service was horrendous, really in-your-face. The server stood over us and pressured us to make decisions fast (it's not because they were busy, hardly any tables were occupied). They were clearing plates before we had finished our meals. We had to stop them more than once. They stood over us while we filled in the comment card and the tip section of the bill (which she "helpfully" pointed out to us).
It was very uncomfortable. I don't even remember what I ate and if it was any good!

Stay at the hotel, but skip the Chinese restaurant.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pairaud, General Manager at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, November 29, 2012
Dear Loyal Customer,

Thank you fro taking the time to share on your experience in Novotel Taiwan, and it is nice to see that overall you have very much enjoyed the Hotel services, a part of the Chinese Restaurant ...

We have indeed forwarded your positive remarks to all related departments and I would like to apologzie for the wrong doing of our service team in the Wei Fang restaurant ...
As a result, our food & beverage manager has been conducting some specific training to all new staff and excisting ones, to make sure that this type of situation would not happen again !
Our Chinese Restaurant manager, Julianne, will be very attentive to keep full focus on the service mind of her all team in the future !

We do hope that you will come again and visit our Chinese Restaurant, that has won a couple of prestigious awards for the delicacy of its dishes, and we will ensure that you would fully enjoy the dining pleasure !

Thank you once again for taking the time to tell us your own experience, looking forward to welcoming you back soon in our hotel !

Best Novotel regards,

Christophe Pairaud
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Novotel Taipei Taoyuan International Airport

Address: No.1 Terminal South Road, Dayuan Town, Taoyuan 337, Taiwan
Phone Number:
Location: Taiwan > Taoyuan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 107 Hotels in Taoyuan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Novotel Taipei Taoyuan International Airport 4*
Number of rooms: 360
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