This is a huge, elegant hotel with plenty of facilities and helpful employees. I loved the open air pool on the 11th floor and enjoyed a swim there before breakfast and in the evening: a pool temperature of 29C is perfect! The view across the harbour from our room on the 29th floor was great (it would not necessarily be enjoyed by someone afraid of heights!). . The buffet breakfast selection is vast, and we also chose the evening buffet in the same restaurant on the 45th floor. There was free wifi in the lobby-bar area, but you had to pay extra for wifi access in the room. An unusual gift in the room was a straw hat – quite Texan! There were also weighing scales – I think our gave a reading 5kg too high though!
For an upmarket hotel, it was everything you could expect. However, I have a couple of personal gripes, both of which are applicable to most smart hotels. First, why can backpacker hostels provide free wifi but not smart hotels? And second – why is the room temperature set so cold? I consider 22C is too cold for comfort, 26-28C would be much more pleasant for hotel when the outside temperature is over 30C, especially as air-conditioning makes the air dry. In the room I could switch the air-con off, but in the restaurant I was uncomfortably cold during our evening meal. This also wastes vast amounts of electricity! Perhaps the Hi-Lai Hotel can set an example by introducing a new norm for warmer temperatures inside during summer?