The hotel is located in the big department store where you can find high end luxurious brands such as Chanel, Hermes, Dior, Cartier. In the basement, you can find supermarkets and lots of small restaurants to eat.
The hotel itself is impeccable. Although it's one of the old hotels in kaohsiung, the facilities and the rooms are very well kept. Most of the rooms have a fantastic view overlooking Kaohsiung city. Some of them have harbor view which is quite amazing. The bed is comfortable, either too soft or too hard.
What impresses me the most is the great service here. Everyone is very polite and professional. They try their best to make your stay comfortable. No matter where you are, the restaurant, the lobby, the bar, the business center, the swimming pool, everyone is very friendly. During our trip, my friend injured his ankle and had to stay in kaohsiung for 4 more days. The hotel staff was very friendly. They used their car, sent their staff to accompany us to the hospital, lent us the wheel chair to use and brought ice tubes many times. From time to time, they even showed their concern by asking whether my friend's situation had improved or not.
There are several restaurants at the hotel, restaurant for shanghai steamed dumplings, one for cantonese dishes, one for seafood hotpot, one steak house, one for buffet, one for taiwanese food, one for japanese cuisine, and also a bar on the 45th floor with beautiful view. We tried the shanghai dumplings and the cantonese restaurant, they are very good and reasonably priced. The breakfast is good too, lots of variety.
If I have to point out some negative aspects of this hotel, there are two:
1. when we are here, it's high season (tomb sweeping festival). Lots of people at the hotel. Good for the hotel, but sometimes it's get a bit too crowded, such as taking the elevator and we even had to wait for our table one day for breakfast.
2. as a hotel guest, you can only use the swimming pool and the fitness for free. If you want to use the sauna, you have to pay extra. That's the first time that I have encountered such rule.
All in all, I'd recommend this hotel to everybody and will definitely come back again in the future.
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- Also Known As:
- Grand Hi Lai Hotel
- Grand Hi Lai Kaohsiung