My wife and I arrived in Hualien on a bike tour around Taiwan. We were wet and cold and it was late. The CJ Hotel was unfortunately booked, as it was a busy holiday weekend. Not only did the extremely kind staff offer us hot tea, they immediately began calling around to other hotels (i.e. their competition) to find us a room for the night. Having done so, one of the staff members, a very gracious and kind gentleman named Daniel, then got the hotel shuttle van, loaded in our wet dirty bikes and drove us over to the other hotel. We have traveled extensively and stayed in many different hotels, fancy and budget, but this is the finest service we have ever received. After our evening at the other hotel, we stayed one night at the CJ and really enjoyed it. Very comfortable, clean and a nice espresso machine in the lobby!