Despite a modern lobby, the furnishing of the rooms were dated and the room which we got (a family room) had non-existent wifi signals. While other reviewers had written that the location was good, but I found it too far from the city centre. The hotel was diagonally across town from the train station. At least 20-30 mins walk from the hotel. I think we overstayed in Hualien. After a day, there's really nothing else to do.
On a positive note, the staff was professional and welcoming. Breakfast is served to your room. Tip: The congee is the best item on the breakfast menu.