I have never written a review before, but I feel I must do it for this place.
We booked 3 rooms, each with a penthouse/loft that has a second queen bed for a big family trip. This hotel touts that it is on the Tripadvisor's world top 100 list.
If this place is in the top 100, I don't want to know what #101 is like.
Check in this evening (Saturday) and went to buffet dinner and guess what, they asked us to sit downstairs and go up to the 2nd floor to get our food and come back down because the dinning room is full. This is despite we have 8 kids (age 6~13) in our group and the danger of having kids going up and down the stairs with food.
When they finally moved us upstairs, the situation gets comical. They don't have enough glasses for all of the diners to get something to drink. When we ask them, we were told they were drying the glasses and we should just wait.
Then when we get back to our room the A/C in the loft/penthouse went dead at 10:00PM and the room heated up to at least 32 degree C. Hotel sent an engineer and after 45 minutes of futility, gave up and offered to move to another room in a different building, away from our families in the other 2 rooms.
We told them that we are all unpacked for the 3-day stay and kids are already sleeping downstairs (the A/C downstairs worked fine); that we would be willing to pay for a smaller room till the upstairs A/C is fixed the next day. We were told we have to pay the full-retail weekend rate ($8200NTD) for another room or they can give us a fan to blow cold air upstairs if we don't want to change room.
I am writing this review in a hot, stuffy room because I can't sleep.
I know I must adjust my expectation based on the situation. I have traveled and stay in hotels all over the world at both end of budget, and I have never had worst experience than this one.
- Official Description (provided by the hotel):
- The resort is an artwork of leading architects from the world’s top resort designing firm W A T&G.The whole place is saturated with fantasy inspired by Spanish architect,Antoni Gaudi,in the form of winding arches with sprouting Babylon,Byzantine , and Moorish motifs.Sporadic usages of mosaic with astute Andalusia homeland accent add playful character to the building hapes.As if in a breathtaking show of titanic pulse,layers of mountain ridges wind their way into the distant horizon resembling tumbling tides in the nearby Pacific Ocean .Next to the spectacular feat of nature also loom traces of exotic domes ,arches,hallways,columns,and other civic forms.Humanity awaits eventful encounter upon your arrival in this amazing journey to Promised Land. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Agoda, Venere, AsiaRooms, Odigeo and Tingo so you can book your Promisedland Resort & Lagoon reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Promised Land Hotel Hualien