Our family (2 adults and 2 kids) took a 3-day trip to Hualien when we visited families in Taipei. We chose Chateau de China for its value - a tour included and 2 breakfast and 1 dinner. The room is spacious, pleasant and clean. The food is DELICOUS. But what I want to highlight is their exceptional service. I had questions before booking the room and had email exchanges with the hotel. They answered my questions promptly and were very unfront about the price. When we arrived at the hotel, they made us feel very welcome and they were very helpful. They recommend places we can visit and help arranged transportation. When we went out the first day, as we were getting into the taxi, a staff ran out to us, handing us 4 bottles of water for our trip! One night my daughter didn't feel well and wanted some congee. I looked around in the restaurant (we were having buffet dinner) and didn't see congee. When I inquired about it, the chef said "I will go cook some for her right now". 15 minutes later she had what she needed! I am very grateful for their service.
The hotel is not in the center of the town, which can be a good or bad thing depending on what you want. But it's a short taxi ride into the town. We prefer to be away from the town center. My husband and I took a short walk toward the water. It was a nice walk. There is a stone sculpture museum nearby, which we didn't have time to go, but looks like a nice place to visit. Although the surroudning is not as developed as the city center, the place is very safe.
We enjoyed our trip. They can get taxi for you charged by hour, to go anywhere you want. And the taxi drivers were all very friendly and helpful, acting also as a guide. We found this to be the best for us. We also went on their tour (included in the package), but we didn't like it because it didn't give us enough time at the sightseeing places, but let us out in a shopping place for one hour. I wished we would just hire our own taxi, if we knew what the tour was like.
I recommend this hotel to anyone. I want to thank all of the hotel staff for their exceptional service.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.