I was on a round-taiwan bike trip (900 km), and Hualian was my second last stop. Other backpacker hotels along the way were horrible in comparison, and Hello Backpackers was a breath of fresh air. The beds were nice and clean, the rooms were adequately air-conditioned, and the bathroom was the better than some 5 star hotels I've been in, with rain-shower heads, massage blasting water, and spacious showers.
To top it off, the hotel owner, Peter Chou, was very hands on in ensuring our stay was great. We had logistics problems with arranging transport for all our bikes (there were 8 of us), and he stayed up until 12 midnight to help us make the calls to the local taxis and minibuses to ensure we had it all booked in. The next day, he even took us to some secret spots along the coast, where tourists seldom go, and it was just fantastic. Definitely an experience with a special touch and a welcoming feel.
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