We stayed there during our Taiwan tour. When you exit Hualien Railway station, the hotel is just in front. The bus depot is to the left - for Taroko Gorge tour. Thus a great location. We arrived after 12 noon but were told that check in time is 3pm! Besides that they got the number of breakfast vouchers wrong; the lift is a slight step up from the floor; the bath and shampoo dispensers are by the hand basin and out of reach when you are in the tub; the furniture in the room had seen better days; the breakfast is for non-meat eaters; single computer does not work. We were in the front corner room and surprisingly it was very quiet at night.