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“Friendly staff” 4 of 5 stars
Review of Cullinan Hotel

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Cullinan Hotel
3.5 of 5 Hotel   |   No.126 Lin Sen Road, Hualien City, Hualien 970, Taiwan   |  
Hotel website
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Hotel amenities
Ranked #8 of 100 hotels in Hualien
Hualien, Taiwan
1 review
“Friendly staff”
4 of 5 stars Reviewed February 4, 2014

We were picking up at the train station by their friendly staff. They make the arrangement for rental car and local tour for us. It was a short 2, 3 days trip but we had great time. Breakfast was Okayed, not much western style. Adding waffle and pancakes will be a plus.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CullinanHotel, A.M. at Cullinan Hotel, responded to this review, February 6, 2014
Dear Guest

Thank you to spend time to share with us , once again thank you to stay with us, its our pleasure to have you and your family, for all the things that you have point out, our team will making more improve.

Myself and entire of Cullinan Team wish you happy new year

Eli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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81 people have reviewed this hotel

Traveler rating
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    8
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    2
See reviews for
30
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 30, 2014 via mobile

This is a good value 3 star hotel. I paid less than S$70 for my one night stay just before the Lunar New Year period. The room and bathroom are dated, but clean on the overall and the bed is comfortable. It's at least 15 minutes away from city centre where the crowd is (on foot, for food and shopping).

  • Stayed January 2014
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CullinanHotel, A.M. at Cullinan Hotel, responded to this review, February 2, 2014
Dear Jeremy

once again thank you to spend time to share your journey with us, we hope to see you in near future, our hotel has provide free shuttle service to train station

regards, and happy new year

Eli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed January 27, 2014

This is the worse hotel where I have been living in Taiwan. The room was bad, the breadfast is horrible.Wifi did not really work. The location of the hotel is bad. Stuffs were also not helpful.However, it was not that cheap!!!

  • Stayed January 2014, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CullinanHotel, A.M. at Cullinan Hotel, responded to this review, January 28, 2014
Dear Guest,

Thank you for taking the time to share your feedback from your recent visit to Cullinan Hotel. I was of course most alarmed to learn that your experience did not meet the high standards we strive to achieve. Please accept my sincere apologies for the shortfalls you encountered. I appreciate you bringing these issues to my attention and the opportunity to address your feedback.

I would like to once again apologise for this shortfall in our service and reassure you that your comments have been discussed among the team and action has been put into place to prevent such an event from ever recurring.

I certainly regret that your recent experience at Cullinan Hotel has left you feeling disappointed and I do hope that you will allow us the opportunity to restore your confidence in our service standards.

I look forward to the possibility of welcoming you back to our Hotel and I am certain we will be able to redeem ourselves on the next occasion.

Once again, thank you for taking the time to share your feedback on Tripadvisor.

Sincerely Regards,

Eli
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Singapore, Singapore
1 review
5 of 5 stars Reviewed January 19, 2014

The staff was extremely helpful and friendly. The room is spacious. The hotel is located close the the city area. Wifi worked well. Just hope that there are more selections for the buffet breakfast.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CullinanHotel, A.M. at Cullinan Hotel, responded to this review, January 21, 2014
Dear Guest,

Thank you for taking the time to write your feedback about our hotel. Your kind words mean a lot to our team as we do strive to offer the best services possible.

We looking forward to see you in the near future

Warmest Regards

Eli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hualien, Taiwan
1 review
5 of 5 stars Reviewed January 15, 2014

I stayed at the Cullinan mid-January and was blown away by the outstanding service at the front desk. Staff went above and beyond to help with my travel arrangements and ensure my visit in Hualien was easy and comfortable despite my limited Mandarin. The location of the hotel is good with easy access to a large, well-designed shopping complex with food court. Room was clean.

Stayed January 2014, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CullinanHotel, A.M. at Cullinan Hotel, responded to this review, January 18, 2014
Dear Guest

Thank you to time your time to share your review with us, i am glade to hear that your satisfied with your stay.we hope to see you again in near future .

Regards

Eli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 12, 2014

I booked the biggest room (3 beds) in this hotel for 1 night stay.

This hotel, as feedback by many, provide very good and attentive hospitality. The location is good; near to a shopping mall and convenient shop which open 24hrs. They even provide shuttle to-and-from local train station. The room even has bible, provided in the drawer. The beds are big.

However, I wish to feedback that the hotel condition is rather disappointing. The overall ambient is rather dim and the furniture are old (old wooden odour, and poor ventilation). The toilet has poor ventilation and some corners is rather dark. Perhaps the hotel may want to consider "refresh" and modernize some of the facilities and layout, especially the corridor.

The breakfast definitely need to be improved. The porridge is too "watery", hardly any rice/grains in the pot. Not much choices and didn't taste as good.

I would recommend this hotel for travellers visiting HuaLian with friends, but not with family.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CullinanHotel, A.M. at Cullinan Hotel, responded to this review, January 18, 2014
Dear Guest

Thank you to time your time to share with stay with us, in the comment that you mention, we will put in our consideration. once again it is our pleasure to having you stay with us

regards

Eli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 10, 2014

Hotel is just a rather small one, but good enough, at least it's a building of its own! Service is not bad, staff are helpful, and answered our questions promptly and politely. The room is rather nice, clean and nice, bathroom as well! Breakfast was very average though, edible, but not fantastic. (Didn't expect much anyway, rather cheap deal, so it was fine!)

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CullinanHotel, A.M. at Cullinan Hotel, responded to this review, January 12, 2014
Dear Guest

thank you to taking time to share your experience with us , its great pleasure to have you to stay with us, we hope to see you and serve you and your family friends in near future

regards

Eli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Cullinan Hotel

Address: No.126 Lin Sen Road, Hualien City, Hualien 970, Taiwan
Phone Number:
Location: Taiwan > Hualien
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 100 hotels in Hualien
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Cullinan Hotel 3.5*
Official Description (provided by the hotel):
Cullinan hotel is well-positioned in Hualien City, Cullinan Hotel is the ideal point of departure for your excursions in Hualien City. With its location just 1km from the city center and 8km from the airport, hotel attracts numerous travelers each year. For those of you who want to venture out, Pine Garden, Hualien Train Station, Meiluen Shan Nature Park are just some of the attractions available to visitors.Cullinan Hotel offers impeccable service and all the essential amenities to invigorate travelers. While lodging at this wonderful property, guests can enjoy elevator, car park, airport transfer, tours, family room.48 rooms spread over 7 floors provide a warm and pleasant home away from home and modern comforts such as desk, complimentary bottled water, bathtub, mini bar, television. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. With an ideal location and facilities to match, Cullinan Hotel hits the spot in many ways. ... more   less 
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