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“Wow” 5 of 5 stars
Review of Cullinan Hotel

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Cullinan Hotel
3.5 of 5 Hotel   |   No.126 Lin Sen Road, Hualien City, Hualien 970, Taiwan   |  
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Ranked #6 of 97 hotels in Hualien
Hualien, Taiwan
1 review
“Wow”
5 of 5 stars Reviewed January 15, 2014

I stayed at the Cullinan mid-January and was blown away by the outstanding service at the front desk. Staff went above and beyond to help with my travel arrangements and ensure my visit in Hualien was easy and comfortable despite my limited Mandarin. The location of the hotel is good with easy access to a large, well-designed shopping complex with food court. Room was clean.

Stayed January 2014, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CullinanHotel, A.M. at Cullinan Hotel, responded to this review, January 18, 2014
Dear Guest

Thank you to time your time to share your review with us, i am glade to hear that your satisfied with your stay.we hope to see you again in near future .

Regards

Eli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

72 people have reviewed this hotel

Traveler rating
    34
    31
    5
    0
    2
See reviews for
26
10
4
1
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Any
English first
Kuala Lumpur, Malaysia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 12, 2014

I booked the biggest room (3 beds) in this hotel for 1 night stay.

This hotel, as feedback by many, provide very good and attentive hospitality. The location is good; near to a shopping mall and convenient shop which open 24hrs. They even provide shuttle to-and-from local train station. The room even has bible, provided in the drawer. The beds are big.

However, I wish to feedback that the hotel condition is rather disappointing. The overall ambient is rather dim and the furniture are old (old wooden odour, and poor ventilation). The toilet has poor ventilation and some corners is rather dark. Perhaps the hotel may want to consider "refresh" and modernize some of the facilities and layout, especially the corridor.

The breakfast definitely need to be improved. The porridge is too "watery", hardly any rice/grains in the pot. Not much choices and didn't taste as good.

I would recommend this hotel for travellers visiting HuaLian with friends, but not with family.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CullinanHotel, A.M. at Cullinan Hotel, responded to this review, January 18, 2014
Dear Guest

Thank you to time your time to share with stay with us, in the comment that you mention, we will put in our consideration. once again it is our pleasure to having you stay with us

regards

Eli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 10, 2014

Hotel is just a rather small one, but good enough, at least it's a building of its own! Service is not bad, staff are helpful, and answered our questions promptly and politely. The room is rather nice, clean and nice, bathroom as well! Breakfast was very average though, edible, but not fantastic. (Didn't expect much anyway, rather cheap deal, so it was fine!)

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CullinanHotel, A.M. at Cullinan Hotel, responded to this review, January 12, 2014
Dear Guest

thank you to taking time to share your experience with us , its great pleasure to have you to stay with us, we hope to see you and serve you and your family friends in near future

regards

Eli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 10, 2014

I booked this hotel because of the price but also the descriptions of the helpful staff, and I was not at all disappointed. I was a little wary as, when I called in a few hours before I was due to arrive to book a pick up from the station, they let me know that I should have given them at least 1 day's notice. However, I also asked for a rental car to be arranged on my behalf. After arriving by taxi (I showed the driver the address in Chinese and we went straight there for TWD 145) I was incredibly impressed to see that they had arranged a car rental for my two days at rates better than what my Taiwanese friends said I could get. The staff at the front were very helpful and willing to answer any and every question that I came up with, and most spoke great English with those who did not still speaking enough to understand my requests and help out.

Our room was spacious with great beds, a nice bathroom, and good cable TV with a fair amount of English. The ceiling did have a bit of mould and the hotel was a little worn around the edges, but it was well maintained otherwise and did not detract from the otherwise perfect stay. When I pointed out to the staff that the wifi in the room was too weak to use, they let us borrow a wifi router to plug into the LAN port in our room, creating our own mini (and VERY fast) wifi network. Breakfast was good with decent western options - nothing special but filling.

Location-wise you are a bit further from the station. The hotel is right across the road from a department store with a food court and McDonald's in the basement, and within easy walking distance of many restaurants and cafes. I did not see any downside to the location and on the plus side I had some amazing local food.

All in all I would readily stay here again and recommend it to anyone else coming through. Better than budget for nearly the same price, and aside from the tippy top of the 5 stars I do not think anywhere in Hualien could pamper me more.

Room Tip: We stayed in the triple room on the top (8th) floor. All other rooms I saw during cleaning times lo...
See more room tips
  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CullinanHotel, A.M. at Cullinan Hotel, responded to this review, January 12, 2014
Dear Trevor

Thank you so much to spend your time to share your journey with us, and i hope its a great memory for you and your friends for a reunion, once again thank you to stay with us, hope to see you again in near future

regards

Eli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 9, 2014

Stay at Cullinan for 2 nights in mid Dec. Upon arrival at the train station called to arrange for pick up but was told that we have to pre-book for that service; ended up catching the taxi to the hotel. The free shuttle to the train station was never offered during the three days we were there. We were just told there was no public buses in that area and the only means of transport was to catch the taxi, so we did.

Pros:
- Walking distance to city centre BUT not to train station.
- Coin operated washing machine and dryer, detergent provided.
- Generally clean.
- Close proximity to a departmental store. Love the bakery at A-mart.

Cons:
- Breakfast.
- non free shuttle as mentioned
- cannot make outgoing calls from room, was told to walk across the road to 7-11 to make any calls.

Overall impression of the hotel still above average for that price range.

Room Tip: Make sure you pre-book for pick-up service at the train station.
See more room tips
  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CullinanHotel, A.M. at Cullinan Hotel, responded to this review, January 10, 2014
Dear Guest

Thank you to spend time to share your experience, for all the disadvantage side of the your stay, therefore we will mention to our staff to make sure all the require that we will resolve. once again thank you to stay with us, its our pleasure to have you

regards

Eli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 8, 2014

My younger sister and I stayed for two nights at Cullinan. On the train to Hualien, we called the hotel and they were able to pick us up from the station (complimentary service), a 5-min drive to the hotel.

The staff are mostly proficient in English. They are also very knowledgeable about local attractions such as the night market and Taroko Gorge tours and are happy to give recommendations and help with booking upon request. Upon check-in, a staff member made an error charging my card, but called once we reached our room to correct it immediately. Facilities are basic but room decorations are tastefully chosen. The elevator is quick, efficient, and never congested.

A few minuses that didn't really soil our experience at Cullinan:
Windows are small; they're not there for a view! Breakfast is understandably basic but could nonetheless be a little tastier. Pillows are on the quite firm side. To really get into details, our blanket covers were totally open at one end and were coming apart a bit at the seams.

We would definitely stay here again!!

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CullinanHotel, A.M. at Cullinan Hotel, responded to this review, January 10, 2014
Dear Guest,

Thank you for staying with us and for taking the time to post a review following your recent vacation at cullinan hotel

I am delighted to learn that you and your sister thoroughly enjoyed the hotel, many thanks for your gracious words regarding the hotel and our colleagues.

Once again thank you for your comments and I also would like to thank you on behalf of the team, your words will not only motivate these colleagues but the entire team. We certainly look forward to welcoming you and your family back to cullinan hotel hualien hopefully in the very near future.

Regards

Eli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
4 of 5 stars Reviewed January 7, 2014

Enjoyed the stay at the hotel.
Good location and the room was very clean.
The staff were very efficient and helpful.

The breakfast can be improved.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CullinanHotel, A.M. at Cullinan Hotel, responded to this review, January 10, 2014
Dear Guest,

Thank you for taking the time to share your review following your recent stay at Cullinan hotel Hualien

I am of course most concerned to learn of your disappointment and would like to extend my sincere apologies for the breakfast , for that our hotel recently is focus on the variety of the choice for the breakfast


Thank you for bringing this matter to my attention regarding some of our breakfast choice

We certainly look forward to the opportunity to welcome you back and serving you again in the very near future.

regards

Eli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Cullinan Hotel

Address: No.126 Lin Sen Road, Hualien City, Hualien 970, Taiwan
Phone Number:
Location: Taiwan > Hualien
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #6 of 97 hotels in Hualien
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Cullinan Hotel 3.5*
Official Description (provided by the hotel):
Cullinan hotel is well-positioned in Hualien City, Cullinan Hotel is the ideal point of departure for your excursions in Hualien City. With its location just 1km from the city center and 8km from the airport, hotel attracts numerous travelers each year. For those of you who want to venture out, Pine Garden, Hualien Train Station, Meiluen Shan Nature Park are just some of the attractions available to visitors.Cullinan Hotel offers impeccable service and all the essential amenities to invigorate travelers. While lodging at this wonderful property, guests can enjoy elevator, car park, airport transfer, tours, family room.48 rooms spread over 7 floors provide a warm and pleasant home away from home and modern comforts such as desk, complimentary bottled water, bathtub, mini bar, television. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. With an ideal location and facilities to match, Cullinan Hotel hits the spot in many ways. ... more   less 
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