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“Wonderful hotel, staff and service” 5 of 5 stars
Review of Cullinan Hotel

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Cullinan Hotel
3.5 of 5 Hotel   |   No.126 Lin Sen Road, Hualien City, Hualien 970, Taiwan   |  
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Hotel amenities
Ranked #9 of 103 Hotels in Hualien
Taipei, Taiwan
1 review
“Wonderful hotel, staff and service”
5 of 5 stars Reviewed October 16, 2013

We just had a three day mini vacation to Hualien in October, 2013. For a medium priced hotel, we were exceptionally pleased. The rooms and hotel itself were clean, and inviting. The room we stayed in was also spacious and comfortable. It had everything we needed. I was also struck by the exceptional helpfulness on the part of the staff. We simply booked the hotel and then from there had them help us find tour guides for the Gorge and the Ocean. On the first night we went to the ocean, but couldn't find a taxi to get us back. Finally, we called the hotel and they came right out and picked us up and didn't charge for the trip. We were just glad for the ride and quite taken back at the generosity of their charging us for the pick-up. So in conclusion--great hotel, great price, great service.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CullinanHotel, Assitant manager at Cullinan Hotel, responded to this review, October 17, 2013
Dear Mr. Brown


its our pleasure to have you to stay with us, again thank you for much to given us a great feedback . hope to see you and your family

regards
Eli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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88 reviews from our community

Traveler rating
    38
    39
    9
    0
    2
See reviews for
32
15
5
3
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Singapore, Singapore
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed October 14, 2013 via mobile

Stayed a stopover night and woke up with multiple red spots on my legs - appears to be bed bugs :(

Breakfast was bland and mainly vegan items so is not appetizing to me.

Staffs were friendly and helpful.

Stayed October 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CullinanHotel, 經理 at Cullinan Hotel, responded to this review, October 20, 2013
Dear Guest

I would like to thank you for choosing to stay at cullinan hotel . I am sincerely apologize for all the issue, every month we have a government hygen to sterilize our hotel and rooms, dear guest if you could kindly given us the bill for the medical cost, we will paid for the cost that create.

we hope to see you again

Once again thank you to choosing to stay with us .

Regards

Eli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 6, 2013

This hotel is located in Hualien City, if you walk for 10mins, you will see all the shops and restaurants. It is also a walking distance to one of the night market in Hualien. They provide a shuttle service from the train station to the hotel. The room is clean and spacious. The hotel is located near a shopping mall as well where there is a supermarket, McDonalds and a food court. The staff also arranged a Taroko gorge tour for us. It was a pleasant stay but it's a minus for the breakfast, it is mainly an Asian breakfast buffet, dishes were not warm and not to our taste.

Overall, we recommend this place, the staff are very friendly and helpful! Good value for money

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CullinanHotel, 副理 at Cullinan Hotel, responded to this review, October 8, 2013
Dear Guest

I would like to thank you for choosing to stay at Cullinan Hotel .

we hope to see you again.

Regards

Cullinan Hotel Assitant Manager
Eli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Top Contributor
71 reviews 71 reviews
22 hotel reviews
Reviews in 38 cities Reviews in 38 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed September 26, 2013

Arrived early from Taichung and was picked up by the hotel staff at the train station. Something i did not expect for a room of this price.

It was still morning and the staff suggested a few eateries within walking distance that i could go to before checking in. they provided optional day tour by external agents fro taroko Gorge and it's a reasonable deal too.

It was a enjoyable stay with welcoming service.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CullinanHotel, 副理 at Cullinan Hotel, responded to this review, September 30, 2013
Dear Guest

I would like to thank you for choosing to stay at Cullinan Hotel . I am delighted to read that you enjoyed your recent stay with us and to receive such a positive and warm review of your stay.

we hope to see you again.

Regards

Cullinan Hotel Assitant Manager
Eli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 11, 2013 via mobile

We stayed in Aug 2013 for two nights. The hotel is newly built and in very good conditions.
We arrived late at night and the service staff was very helpful in helping us reschedule our tours in Hualien.
During our stay we had to change the room, and I accidentally had left my iPad in the room. I found it in the evening in the other room, where the service staff had put it. Very honest staff!
All in all, excellent stay and recommendable at any time!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CullinanHotel, 副理 at Cullinan Hotel, responded to this review, September 30, 2013
Dear Guest

I would like to thank you for choosing to stay at Cullinan Hotel . I am delighted to read that you enjoyed your recent stay with us and to receive such a positive and warm review of your stay.

we hope to see you again

Once again thank you to choosing to stay with us .

Regards

Cullinan Hotel Assitant Manager
Eli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 5, 2013

Great services provided by staff.
Furthermore, rental of bicycle is free. Good for having a late night cycle in Hualien where the streets are quieter.
Room is value for money. Acceptable size and clean.
Will definitely choose this hotel if I visit Hualien again!

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CullinanHotel, 副理 at Cullinan Hotel, responded to this review, September 30, 2013
Dear Guest

I would like to thank you for choosing to stay at Cullinan Hotel . I am delighted to read that you enjoyed your recent stay with us and to receive such a positive and warm review of your stay.

we hope to see you again

Once again thank you to choosing to stay with us .

Regards

Cullinan Hotel Assitant Manager
Eli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 22, 2013

Stayed for 2 nights in Jan 2013. Informed them beforehand of my train number and arrival timing and was picked up by them. Very nice hotel with cosy room. It is situated in the middle of the 2 night markets and the city centre. 15mins walk to all these 3 locations. Bicycle provided by the hotel if you needed one and the staffs are ever ready to help if you have questions. Will definitely stay back in this hotel if i go Hua Lien again.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CullinanHotel, Assitant Manager at Cullinan Hotel, responded to this review, November 18, 2013
Dear Guest,

Thank you for taking the time to share your review following your recent stay at Cullinan Hotel

Once again thank you for your comments and I also would like to thank you on behalf of the team, your words will not only motivate these colleagues but the entire team. We certainly look forward to welcoming you and your family back to Cullinan Hotel hopefully in the very near future.

We certainly look forward to the opportunity to welcome you back and serving you again in the very near future.

Regards

Eli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cullinan Hotel

Address: No.126 Lin Sen Road, Hualien City, Hualien 970, Taiwan
Phone Number:
Location: Taiwan > Hualien
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 103 Hotels in Hualien
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Cullinan Hotel 3.5*
Number of rooms: 48
Official Description (provided by the hotel):
Cullinan hotel is well-positioned in Hualien City, Cullinan Hotel is the ideal point of departure for your excursions in Hualien City. With its location just 1km from the city center and 8km from the airport, hotel attracts numerous travelers each year. For those of you who want to venture out, Pine Garden, Hualien Train Station, Meiluen Shan Nature Park are just some of the attractions available to visitors.Cullinan Hotel offers impeccable service and all the essential amenities to invigorate travelers. While lodging at this wonderful property, guests can enjoy elevator, car park, airport transfer, tours, family room.48 rooms spread over 7 floors provide a warm and pleasant home away from home and modern comforts such as desk, complimentary bottled water, bathtub, mini bar, television. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. With an ideal location and facilities to match, Cullinan Hotel hits the spot in many ways. ... more   less 
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