I traveled here as a single western woman and felt so comfortable and welcomed by the staff! Juan speaks perfect English and is ready to provide information and insight at any opportunity, as well as as many trips back and forth to the train station as needed! He helped me get to Taroko and out for a great bike ride. The room was nice and the breakfast was good. The highlight was definitely all of the friendly and helpful people who work there. I would absolutely stay again and highly recommend it to anyone traveling to Hualien.