Hotel is centrally located in the city. As expected from numerous review regarding the hotel. It is relatively clean. The room is of good size. Bed is firm but not hard. Staff are professional and courteous. We've hired a driver, Mr Yip (0978-112180). His email is firstname.lastname@example.org. He was recommended by one of the fellow reviewers of this hotel. In deed, the rate was competitive. Mr. Yip was most helpful and very knowledgeable in and around Hualien area. He even helped us with our itinerary and acted as our tour guide.