I have visited this hotel twice in recent days and have stayed in the main hotel rooms on both occassions. Starting from check-in, each time was different with the first reception friendly and efficient while the second quite vague with an indifferent receptionist (may have been a trainee).The rooms are comfortable, new and well appointed and quite styllish. The furnishings are still relatively new so linen etc is good quality. Only problem I found is that the overflow pipe from the basin (to prevent water overflowing if you forget the tap running) is not connected and I ended up with water all over the bathroom floor. Water pressure is not great. View from the garden facing rooms (a must and preferably on the first floor and not ground) is really lovely with beautiful Coral tree in flower and the gardens nicely kept. Also able to leave your window open if you are not on the ground floor with safety.
Restaurant served good food and once again, service quite indifferent on the one occassion followed by very efficient on the next. I do wish that if someone appears at your table and asks if everything is okay, that they first introduce themselves!
Breakfasts generally good but a distinct lack of fresh fruit (seems only the tinned variety are good enough for breakfast even though Swaziland has loads of pineapples and citrus in abundance!). Serving area is HUGE so seems a little empty but the selection of food is really good.
My chief worry was the fact that on both stays, the hotel was very noisy mainly from the Casino guests and staff chatting at the tops of their considerable voices in the garden. I also had an incident which caused a bit of concern with the security guard chasing someone through the hotel and out into the gardens at about 02:00 am. The noise is a concern but maybe you will have better luck.
In general a very good and comfortable hotel which could be better if they get the noise under control. Worth a visit (the Gables Shopping Centre is over the road with supermarkets, restaurants and even Mbabane's only movies).
Main hotel and not the older cheaper outside rooms. Also choose rooms on the first floor and not gro...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.