This is the type of place where you end up having conversations with other guests about just how weird the whole set-up is. Rooms half-built, meagre breakfast, disgusting smells emanating from open pipes in the bathroom and service straight out of Basil Fawlty's book.
First up, check in: I'm not usually one to complain about this process, but I've never been left for 40 minutes sitting on a concrete bench before. We'd pre-booked, checked the day before that our booking had been received and arrived at 5pm. Surely by this time all the rooms that were going to be in use that day would have been made up? Not here. And the typical Sri Lankan custom of a cup of tea on arrival? Definitely not.
The room was large with A/C, as you'd expect for what, at US$55, was the most we'd paid for a room during our 2 week trip around the wonderful Sri Lanka. The aforementioned smells from the tiny bathroom were nasty and the pool is a lot smaller than appears in the photo.
The service was below average and appeared to be a learning process rather than the typically exemplary Sri Lankan style. All up, it takes a lot more than installing a few LCD lightbulbs to make a decent hotel experience and I'd recommend experiencing Sri Lanka elsewhere. Really, I'm being kind with the 2 stars as maybe it'll get better.
- Official Description (provided by the hotel):
- Maple Leaf Hotel is a brand new construction near the Negombo beach. With its elegance, vintage charm, and stately ambiance, the Maple Leaf Hotel is an oasis of quiet luxury for business and leisure travelers in Negombo which is just 15 minutes drive from the Bandaranayake International airport. The most important plus point to the hotel is the management of the hotel who are having an vast exposure to foreign taste and tourism. The whole chain of services reflects the international touch. ... more less
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