I will always remember Jetwing Lagoon with love as I got married there a little over a month ago. It is an absolutely fantastic property with a number of beautiful spots for wedding photographs and the venue by the lagoon was truly spectacular in the night.
Right from the outset, approximately 8 months before the wedding, the General Manager, Mr. Wester Felthman and his team gave us the best possible service. I must make a special mention of Sujeewa – who heads F & B at the hotel – who gave us so much of his time leading up to the wedding. He was very patient with all our requests and did his best to accommodate my wishes at every stage. There was one day that he agreed to meet me at 9 pm to discuss wedding arrangements and our meeting went on till almost midnight. He did this to accommodate my crazy schedule and to me it was a true testament of the great customer service offered at Jetwing Lagoon and the spirit of customer-centricity promised at all Jetwing properties.
On the day itself, Mr. Felthman, Sujeewa and the entire F & B team (special mention of Colin & Prashantha) – did a truly super job of ensuring that all arrangements happened as instructed and that everything went off meticulously. They were very patient and flexible, as we changed the set up a number of times and kept changing it for us as requested.
Executive Chef Lyon and his team did a FANTASTIC job and the buffet was absolutely scrumptious and displayed beautifully. All our guests’ feedback has been very very positive. Some have even gone so far as to say that it was the best food they have ever had at a wedding! And I must say that it was great value for money as well.
We stayed 2 days following the wedding – and a number of us used the SPA - it was truly a rejuvenating and relaxing experience. On the day of the wedding I checked in as a very tired bride-to be but one session at the SPA truly made me glow for which I must thank the lady who served me at the SPA.
The rooms are spacious and beautifully appointed. I must also mention the housekeeping staff who decorated our suit brilliantly. Also, in the rush of the wedding, I had left my brand new phone in one of the rooms and one of the housekeeping staff had returned it – which I greatly appreciate. A big thank you to Chanaka as well, who heads reservations who was also very accommodating and very patient with the changes we kept making.
All in all, the ever-smiling staff at every level extended true Sri Lankan hospitality to us and to all our guests - both local and foreign. As a little girl I had dreamt of a fairy-tale wedding…and Jetwing Lagoon really helped make my dreams come true by providing us with a magical location, mouth-watering food, and world class service! For anyone who plans to have their wedding at this property – I whole-heartedly recommend it!
The suites facing the lagoon are beautiful and the Jacuzzi is great! If you have kids this would be...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Greetings from Jetwing Lagoon and thank you for taking your valued time to write such a wonderful comment on Trip Advisor about your wedding experience at the resort.
We were delighted to learn that you enjoyed the most important day in your life which took place at Jetwing Lagoon. Thank you for your kind words and for complimenting so many of our associates. I have passed on your kind comments to my entire team and this will motivate them even further meet and exceed guest expectations.
It was also pleasing to know that the guest who attended and stayed at the resort did enjoy the facilities and services the resort has to offer.
Thank you once again, and we sincerely hope that we will be able to welcome you and your husband back to stay with us in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.