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Enjoying the pool
Enjoying the pool
Enjoying the pool
The Cove at night
Second Floor Suite
Second Floor Bathroom
Enjoy the view from your bed
Negombo
|
Rental Home – 
3 Bedrooms, 4 Bathrooms, Sleeps 8

Reviews from our community

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Reviews from our community

Date | Rating
  • English first
  • Any
English first
Stu_Magoo...
Dubai, United Arab Emirates
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
“Quite simply, amazing.”
5 of 5 stars Reviewed June 29, 2013 for a stay in June 2013

I was taken to The Cove by my GF for my 30th birthday celebration as a surprise - and what a pleasant one!

No words I can write here will do justice to the excellent weekend we had. We were lucky in that we had booked the suite and nobody stayed in the 2 other rooms, meaning that it was like we had the whole place to ourselves.

The staff were top-notch, with Chanda - the chef - cooking the most delicious, authentic Sri Lankan food. The two guys who clean and maintain the villa were polite and respectful and didnt once invade our privacy; whilst always managing to find a time to keep things spotless. Keep your eyes out for the nightwatchman, a little old man with a whole host of stories to tell about life in Negombo, he is very friendly and cheered us up immensely after a night of terrible weather.

If you are coming here expecting a 7* hotel then please look elsewhere, you will only end up being one of the tedious reviewers carping about the fact the villa looks like you're not the first guest to stay (you're not) and I imagine sites like this are the lifeblood of such an establishment.

On my actual birthday I was even treated to a chocolate birthday cake with candles, whipped up by our on-site chef!

Being only 3 hours away, we have already booked a return trip in August and the only mistake we are looking to erase is the fact we left the villa at all.

5 of 5 stars How easy was it to book the property? 5 of 5 stars How helpful were the directions to the property?
5 of 5 stars How easy was key pickup/access to the property? 4 of 5 stars Overall condition of the property
5 of 5 stars Bedding & mattresses 5 of 5 stars Kitchen & utensils
5 of 5 stars Bathroom cleanliness 5 of 5 stars Other facilities & amenities
5 of 5 stars Service
Liked best: The massive bed. And Chanda the chef.
Liked least: The storm on my birthday
Traveling group: Spouse/Partner
Your age range 25-34
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Richloff
Abu Dhabi, United Arab Emirates
1 review
2 helpful votes 2 helpful votes
“Disappointing, not relaxing”
3 of 5 stars Reviewed January 4, 2013 for a stay in December 2012
2
people found this review helpful

This holiday was a great disappointment for us. We thought we had booked a quiet villa, for us to relax in peace, with a chef to help us as we wished. In fact it is run like a hotel, and you feel you have rented rooms in catered accommodation. Hence there are constantly staff coming and going who are in the kitchen and office area(which is open to the living room). Hence it is hard to relax and feel the place is your own for your stay. The management refused to speak to me on the phone and stopped replying to emails. Also lots of bites and no mosquito nets, kids suffered. Chef was great though and food excellent.

4 of 5 stars How easy was it to book the property? 4 of 5 stars Overall condition of the property
3 of 5 stars Bedding & mattresses 3 of 5 stars Kitchen & utensils
4 of 5 stars Bathroom cleanliness 4 of 5 stars Other facilities & amenities
1 of 5 stars Service
Liked best: Good food
Liked least: Lack of privacy
Traveling group: Young Children
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Caroline9...
Sheffield, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Amazing holiday and Fantastic House”
5 of 5 stars Reviewed April 20, 2012 for a stay in March 2012
1
person found this review helpful

Having read the previous review I am somewhat surprised as our experience was completely different. We shared the house with our friends from Kuwait , which turned out to be the best reunion ever. Having two boys of 6yrs old it was the perfect setting for two families to entertain their children. We spent half the holiday relaxing around the pool, playing on the beach and going out with the fisherman and the other half of the holiday sightseeing with Rohan who was the perfect guide. We managed the elephant orphanage , Kandy and Sigiriya. The staff couldn't be more helpful at the house and we found the locals really friendly. We have already recommended this house to other friends.

5 of 5 stars How easy was it to book the property? 5 of 5 stars Overall condition of the property
5 of 5 stars Bedding & mattresses 5 of 5 stars Kitchen & utensils
5 of 5 stars Bathroom cleanliness 5 of 5 stars Other facilities & amenities
Liked best: The choice of the pool and beach
Liked least: One. Evening of rain
Traveling group: Family with Young Children
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Interested in this property?
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p d
Dublin, Ireland
1 review
“A Dream Holiday”
5 of 5 stars Reviewed April 20, 2012 for a stay in April 2012

We stayed in The Cove two years ago and had such a wonderful time that we had to come back. We were delighted to see that it was as we remembered and more. There were many subtle improvements to the house to enhance our comfort. The staff were again extremely helpful and friendly. The food was surperb as before with great variety. Our favourite time of day was in the evening having pre dinner drinks by the pool overlooking the beach and watching the sun go down. It was very romantic and one of the reasons why we returned. We will always go back to Sri Lanka as there is so much to explore and the cove is ideally located with easy access to places of interest.

4 of 5 stars How easy was it to book the property? 5 of 5 stars Overall condition of the property
5 of 5 stars Bedding & mattresses 5 of 5 stars Kitchen & utensils
5 of 5 stars Bathroom cleanliness 5 of 5 stars Other facilities & amenities
5 of 5 stars Service
Liked best: Beach views from everywhere in the house
Traveling group: With Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1st_aide
Windsor, United Kingdom
1 review
“Perfect location for Kitesurfing”
5 of 5 stars Reviewed April 13, 2012 for a stay in March 2011

A group of us stayed at the cove on a kite surfing holiday. The location was perfect and surroundings beautiful. It was amazing to step out of the house onto the beach and spend the day surfing. The waves were perfect and we were delighted with the convenience. This is a beautiful house in a fantastic location. The food and service were exceptional.

The views from the house are breathtaking, the architecture is amazing. We loved the top floor of the house the best for the pool in particular - so imaginative.

5 of 5 stars How easy was it to book the property? 5 of 5 stars Overall condition of the property
5 of 5 stars Bedding & mattresses 5 of 5 stars Kitchen & utensils
5 of 5 stars Bathroom cleanliness 5 of 5 stars Other facilities & amenities
5 of 5 stars Service
Liked best: Top floor for the view and pool and massive rain shower in bathroom
Liked least: Leaving!
Traveling group: With Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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michele h
Wexford, Ireland
1 review
“Great family holiday”
5 of 5 stars Reviewed April 9, 2012 for a stay in November 2011

Our first visit to Sri Lanka and we were very happy with our choice of the cove. We did not expect it to be as good as it looked on the internet but it was better in fact. We enjoyed eating when we wanted particularly with the children. The staff were very helpful in catering for the needs of the little ones and we appreciated that very much as it made the holiday very relaxing for us. Having a travel cot all set up for the baby on our arrival was great and saved us the hassle of carrying extra luggage. The pool was spotless and enjoyed by all. The sunsets were amazing.

5 of 5 stars How easy was it to book the property? 4 of 5 stars How helpful were the directions to the property?
4 of 5 stars How easy was key pickup/access to the property? 5 of 5 stars Overall condition of the property
5 of 5 stars Bedding & mattresses 5 of 5 stars Bathroom cleanliness
4 of 5 stars Other facilities & amenities 4 of 5 stars Service
Traveling group: Family with Young Children
Your age range 25-34
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Interested in this property?
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CZ123_12
Yellowknife, Canada
1 review
“Rundown and filthy”
1 of 5 stars Reviewed March 23, 2012 for a stay in March 2012

When we arrived (past check in time), the previous guests (and their mess) were still there. We were shocked to discover that we had no kitchen access and could not bring any food into the house. Our only option was to purchase meals during specific hours or to go out. Breakfast was not available until about 9:00 daily so would not work well for families. The house was very run down and very dirty. The only thing more disappointing than not getting fresh towels from the locked cabinet was when you finally did get one it wasn't very clean. There was no hot water. No laundry facilities. The large staff, while very nice, appeared to serve no function other than watching cricket. Ants everywhere. There are in-house cameras for the owner to watch - quite disturbing.

4 of 5 stars How easy was it to book the property? 1 of 5 stars How helpful were the directions to the property?
4 of 5 stars How easy was key pickup/access to the property? 1 of 5 stars Overall condition of the property
1 of 5 stars Bedding & mattresses 1 of 5 stars Bathroom cleanliness
2 of 5 stars Other facilities & amenities 3 of 5 stars Service
Liked best: Leaving
Liked least: The filth, the ants, the dingy linens
Traveling group: With Friends
Your age range 35-49
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Apr 4, 2012
A contradictory review

The following remarks were written by these guests in the Guests Comments Book at the Cove on 18th March 2012 on departure and a very generous tip was given to the staff.

“Amazing staff!!! Food was the best we’ve had in Sri Lanka.
Your Staff should be rewarded for such heart felt hard work. Much appreciated.”

A week later this review appeared on the Holiday Lettings Website. Needless to say it is baffling to note the contents. However to avoid any confusion and for the benefit of our future guests future we would state the following:

Breakfast - it is written on our information sheet that usually Breakfast is served from 8.30am onwards. However we will always make an exception when guests request an earlier breakfast. Other meals are served at our guests’ convenience. There is no record of these guests requesting an earlier breakfast.

Laundry - we do not have an in house laundry however we provide an outsourced laundry service for our guests.

Towels - our records show these guests used 48 bath and beach towels in 7 days and in addition they have used many face towels and hand towels. Towels are provided in the rooms. There is no restriction on the number of towels we provide on request. All towels are laundered after use. All Towels and bed linen are Egyptian cotton and brought from the UK to ensure quality. Previous guests have remarked on the quality of these.

Check in - Our records show that these guests arrived at 12 noon two hours before the check in time of 2pm. When the booking was made they were aware that guests were checking out on the same day. Instead of asking them to return later the rooms were prepared whilst the guests were there and our records show that they checked in at 1pm an hour earlier than our usual check in time. There was no mention during their stay of any items of the previous guests being left.

Cleaning - The house is cleaned daily. There is three staff dedicated to do this. The house is on the beach and whilst guests can bring ants into the house on their feet from the beach, this is something we are very conscious of and hence the floors are cleaned daily to keep the house in top condition. There was no mention of this or any record of a complaint during their stay.

Hot Water - There is ample hot water at the villa both electrically heated and with solar panels. There is no record of any complaint about hot water during the seven day stay. Each room has a card requesting guests to point out anything that may not be working to the Manager for him to rectify immediately.

Condition of the villa – As stated by these guest in our guest book on departure they ate meals at the villa numerous times during their stay and commented that the meals were the best they had in Sri Lanka. It is hard to believe that they would eat in the villa if they actually believed it was “filthy”.

The Cove was built only two years ago and is skillfully maintained to keep it in top condition. Usually we are complimented by guests on the condition of the property.
There is CCTV on the ground floor and first floor focusing on the entrance and exit doors only for security reasons. There is no intrusion into our guests’ privacy.

For the benefit of our potential guests we are happy to provide a guided tour via skype on request.

It should also be noted that six weeks prior to these guests stay a review was left by an English family who stayed in January 2012 which is displayed with photographs. This should be of some guide with regard to the standards maintained at the cove
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Owner
Samuel J
Speaks English
Listed since : Sep 2010
Response Rate: 50 %
Response Time: Within a day
Calendar Updated: 7 days ago
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