This is a gorgeous place that's perfectly positioned.The manager (Oliver) couldn't have been more helpful and professional.He was great.The vibe is understated and cool and the ambiance very comfortable.The room/suite we had was huge and nicely decorated.The food was lovely and the attention to detail very impressive.Overall an excellent experience...with one exception.I had a touch of flu/bug and asked reception to get a Doctor round to see me.They called Dr De Silva who seemed plausible and reminded me he used to work at Gt Ormond St.He examined me and gave me antibiotics .He asked for £85 sterling for the 10 minute visit.I felt awful so I paid him.The next day a friend staying in a rented villa nearby called a doctor with a similar bug and was given the same antibiotics and a bill for $25 !!! I asked Oliver what on earth was going on.He called Dr De Silva who told him that £85 is the level of charge the English are used to.Oliver reminded him that this was not an appropriate answer and the Doc kept trying to wriggle out of matter.Oliver was brilliant and politely asked Dr De Silva a bunch of questions.First he answered that there was a call out fee then (after a while) added there was a consultancy fee as well.He said the drugs were English and therefore expensive but he still had a problem making the figures add up.Eventually the Doc offered to refund £15. This means I paid £70 when I should have paid around £15. Back in Colombo my local friends couldn't believe I'd been ripped off so badly.Whilst the hotel is excellent the Doctor they recommended has reflected badly on them.I advise them to find a more professional,less opportunistic Doctor who won't take advantage of the ignorance of foreign travellers.This experience left a bad taste that will take a while to go.Fab people.Fab place.Rip off Doctor...Beware!!!
- Official Description (provided by the hotel):
- Winner of the 2007 Unesco Award of Distinction for heritage conservation. A charming, friendly, award-winning and affordable heritage boutique hotel in the heart of the Galle Fort world heritage site and a perfect base for the best beaches, tea plantations, temples, rain forests and cultural attractions in southern Sri Lanka. Famous for its Asian fusion food made from fresh local seafood and market produce. ... more less