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“Extremely disappointing; bad attitude; I smell a scam” 1 of 5 stars
Review of New Old Dutch House

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New Old Dutch House
21 Middle Street, Galle 80000, Sri Lanka   |  
Hotel amenities
Ranked #118 of 146 Galle B&B and Inns
Bangalore, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Extremely disappointing; bad attitude; I smell a scam”
1 of 5 stars Reviewed January 4, 2012

My thoughts and experience are so similar to those of another traveller whose review has been posted here! We exchanged e-mails with this hotel based on the Lonely Planet's review, andthe hotel confirmed our booking. When we landed up there, we were shunted to another house round the corner, which was nothing like the hotel/building we had fallen for initially! The manager and the owner coolly claimed that this building too belonged to them and that the price at which we had booked was available only in this building.

We were forced to stay there for a day. We scouted for another hotel the same evening, found a great place round the corner and shifted there the very next morning. I think New Old Dutch House is running a scam, because not once did he tell us that we would be put up in another building (and not in the beautiful heritage structure that we wanted) for the room price we wanted. On his website too and in the Lonely Planet guide, the owner has carefully provided photos of the heritage structure and not of this other building.

The rooms in the other building came for LKR 5000, but had just a bed and a stand to hang clothes from. No waste paper basket, bad plumbing (the bath water simply stagnated in the bathroom), no AC, torn bedsheets...

The place we finally stayed in was great value for money. It is called Fort Dew Guest House.

Room Tip: Please insist on getting a room in the original building, which is a beautiful heritage structure. H...
See more room tips
  • Stayed December 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 31, 2011 via mobile

From what I saw of the place it looked great. Problem was when we got there they had no rooms even tho we'd booked the day before. I'm pretty sure they were running a scam for commissions at other guest houses and leveraging their good reviews with lonely planet. The place we stayed was ok but we really were paying for a lonely planet reviewed place and ended up with less than that.

  • Stayed December 2011
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Travelers are raving about these Galle hotels

2 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed November 3, 2011 via mobile

Fine place to stay but overpriced.

Service to customer needs some attention including clean bed and bath linens when requested and simply making each guest feel they are the only guest or at least somewhat important to the business.

Our driver was not made to feel welcome while waiting for us in the entrance hall which was very upsetting and a bit confusing as far as business opportunities go....

  • Stayed November 2011
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Phuket, Thailand
Top Contributor
54 reviews 54 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 30, 2011

We had to stay here for longer than expected as my wife ended up in hospital with a virus. The owner and staff where very helpful, and really went out of their way to make sure we were ok.
The place its self is very clean and well maintained, rooms are nice, comfy bed, tv, nice local style wooden furniture, fridge, ac. Breakfast basic but good, other food available if you ask in advance. Wifi in the lobby is fast.

Downsides: no view, smell of paint when we where there, bathroom small and when you have a shower everything in there gets wet,

  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Montpellier, France
Top Contributor
157 reviews 157 reviews
57 hotel reviews
Reviews in 57 cities Reviews in 57 cities
99 helpful votes 99 helpful votes
3 of 5 stars Reviewed June 2, 2011

It is well situated in the old town.
The room was small but clean and well equipped with mosquito net, comfortable bed.
Several rooms do not have an attached bathroom. There is a shared bathroom for 3 rooms. I was not told when I booked. It was clean but not practical. It is overpriced for a guesthouse (5000 LKR for a single room-shared bathroom, with fans).
Breakfast was ok.

  • Stayed February 2011, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
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Additional Information about New Old Dutch House

Address: 21 Middle Street, Galle 80000, Sri Lanka
Location: Sri Lanka > Southern Province > Galle
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #118 of 146 B&Bs / Inns in Galle
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
New Old Dutch House is situated in Fort, Galle the southern capital of Sri Lanka. Suite rooms with air-condition, attached bathrooms with hot water, satellite TV, WIFI internet and Minibar in a two story building. New Old Dutch House is provides accommodations and also serves as a business center for the tourists. ... more   less 
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