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“Unique place but TERRIBLE experience” 3 of 5 stars
Review of Jetwing Kurulubedda

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Jetwing Kurulubedda
4.5 of 5 Ranch   |   Dadella, Galle 80000, Sri Lanka   |  
Hotel amenities
Ranked #26 of 107 Specialty Lodging in Galle
Qrendi
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
“Unique place but TERRIBLE experience”
3 of 5 stars Reviewed June 12, 2012

Such a disappointment to have to write this note. We were really looking forward to the Kurulubedda experience and we paid good money for it. It was our first wedding anniversary and from the photos we saw on the Kurulubedda website we were intrigued by the set up.

The mangrove forest, the elevated wooden walkway, and individual splash pool with each hut, seemed and actually are a true plus for this property.

Only to discover after our arrival that one of the staff was a true privacy invader. The guy who is employed as a chef, acted as our personal bodyguard, luggage porter, and a 24 on 7 security officer with us.

He kept following us around. The minute we set foot out of the bedroom there was no way he could leave us alone to enjoy the surroundings. The cherry on the cake was when at one point he instructed us to go and have dinner at the Jetwing Lighthouse "and then come back here!". Is this Alcatraz? He pushed himself too much and at many points he would stop infront of us staring in our eyes waiting for that extra tip.

Before going to dinner at the Lighthouse he told us that his shift was about to end. When asking whether he could provide us with a torch to find our way back, he put our mind to rest by saying that the security guard at the entrance of Kurulubedda will be ushering us back to our villa.
But to our astonishment when we arrived back close to 11pm he rushed to our aid. Not wearing the work uniform and smelling of alcohol he insisted with the other staff that he wanted to take us to our room. For the 4th time in a span of few hours he expected another tip.

We were supposed to spend 2 nights here but after a series of other mishaps we cancelled the last night. After complaing with the General Manager he offered a honeymoon suite at the Jetwing Lighthouse. The behaviour of the chef was promptly addressed and the worker came to apologise before our departure.

A few notes worth mentioning about the Kurulubedda.

1. There is no signage promoting this property. Our Sri Lankan guide/driver had to stop several times to finally find this place. The property does not even have a name plate on the facade.

2. We were shocked in finding that the cleaning upon our arrival was not done properly, at least in the bathroom. In one of the drawers in the wardrobe situated in the bathroom we found a black lacy underwear surrounded by a shower of gecko droppings. Showed the photos to the General Manager who apologised and pleaded us not to put the photos online.

3. The Kurulubedda property consists of only 2 villas. No internet, despite being advertised on booking.com that internet was included. We were never given a proper explanation of how the Kurulubedda works. In reality, one can either have breakfast and dinner in this property or else go to the Jetwing Lighthouse and enjoy all the buffet services, pool area etc free of charge. Transport to and fro the 2 properties is also provided free of charge by the company.

4. Many mosquitos around at the Kurulubedda. This is to be expected considering that the property is right next to a river. So be prepared and take all necessary measures. Gladly bedrooms are properly sealed with adequate pvc sheets and nice curtains. But this detail is somehow missing from the bathroom. Insects, mosquitos and geckos are free to roam. And if you forget to close the bathroom door, embrace yourself to a mosquito invasion.

5. On the second day the airconditioning was not working, actually emitting heat in the soaring temperatures. After this episode, we insisted that we wanted to move out and go to the Jetwing Lighthouse. The General Manager was very understanding and knowing all the background to the previous events, offered his apology and a quick solution. This is a true example of how customer relations work. Well done, and thanks for this.

All in all I strongly believe that Kurulubedda has the potential of a true lovely experience should the little obvious hurdles be addressed.

  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing Kurulubedda, responded to this review, June 16, 2012
Dear Guest,

It was my pleasure meeting you in the evening prior to your departure, on your last night and hope you had a safe journey back. I only wished that you had brought this up in our conversation and I would have looked in to it and discussed it with you both immediately as normally we only get very positive feedback from guests that stay in Jetwing Kurulubedda.
I would like to get in touch with you to find out further details to your stay at Jetwing Kurulubedda and I have tried to call you with no success. I would appreciate it if you could get in contact with me as soon as possible; my e-mail address is (robert@jetwinghotels.com).

I would like to apologize again for your bad experience and I hope to speak to you soon.

Sincerely,
Robert Claesson
General Manager
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46 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Brisbane, Australia
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed April 10, 2012 via mobile

This is a beautiful place in a truly wonderful part of the world. We were so impressed with our rooms, the service and the facilities. It is gorgeous.

The start of our stay here was a little hindered by the fact that we weren't taken by boat to the hotel. This was a big draw card for me when booking but because we had a car with us(which we planned to leave at jetwing lighthouse when we checked in) we were told the boat wasn't an option. On asking another member of staff if we could get the boat, he said yes, but the man that initially said no replied with the same response and got in our car and told us to drive there. Perhaps this is not the easiest thing for them to do, but we made it very clear that we didn't want to take the car. We were also told that it only includes one boat trip per booking- I don't know how you are meant to get back if this is the case.

In saying that the location is great and the chef is so keen to impress- he came up after every meal to check it was okay. The buffet at lighthouse is probably te best buffet I've ever had! Definitely worth a stay here, but insist on the boat ride!

  • Stayed April 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Jetwinghotels, General Manager at Jetwing Kurulubedda, responded to this review, April 18, 2012
Dear Guest,

Thank you for your feedback on Trip Advisor about Jetwing Kurulubedda. We appreciate every comment we get and look in to it personally.

Jetwing Kurulubedda is a very unique property situated in lush green surrounding and we are very happy to hear that you had an enjoyable experience. We like to offer our guests personalized service and make sure they are well looked after.

The boat transfers depends on a few factors, the weather and the availability of the boat plays a role is whether we can arrange a boat off on the day; but we do tend to organize boat drop offs as much as possible as it adds to the whole experience.

Thank you for choosing Jetwing Kurulubedda, and we hope to see you back in the future.

Sincerely,
Robert Claesson
General Manager
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Dubai, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2012

This is a gem waiting to be discovered. On offer is a superb setting, lush greenery, outstanding service, and the absence of internet!

Right from the moment you arrive in a boat through stunning backwaters and dense mangrove forest to the elevated wooden walkway through the lush vegetation and water lilies, it is an absolute delight for your visual and aural senses.

The property allows you to soak in the sounds of the jungle and the sights of a wide variety of birds. Though located in the midst of a village, you really need to strain your ears to catch a human voice. Thankfully, there is no internet and you would do better not to switch on the TV - the programs are no match for the charms of this lovely property.

Sujith provided outstanding service and delectable cuisine and he was supported very well by Marage. However, I would recommend that the manpower be increased by at least one person to make the service even better, especially when both the villas are occupied and the number of guests in on the higher side.

If I am forced to criticize the resort, I would ask for the plunge pool water to be temperature-regulated. Also, the quality of linen could do with some improvement.

If I am asked to summarize, it would be easy - don't miss it!




Deepak K. Lal
Dubai

Room Tip: Go for Villa 1 for a better view. Villa 2, however, offers better privacy in the plunge pool.
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing Kurulubedda, responded to this review, March 27, 2012
Dear Guest,

As you reach Jetwing Kurulubedda through a branch of one of the main water arteries in Sri Lanka, you think it can’t get any better. Then you step off boat, and in to one of the most scenic settings you can possibly picture. These two villas are the ideal place to relax and revitalize body and mind.

We are extremely happy you enjoyed your stay at this unique property. Sujith and Marage only add value to this one of a kind property and guests are very happy with the level of service they receive at the property. The property only has two villas and guests get individualized service, along with the stunning ambiance.

Thank you for your great review on Trip Advisor, we appreciate the fact that you took the time to post this review. We hope to see you back very soon.

Sincerely,

Robert Claesson
General Manager
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Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 9, 2012

KURULU BEDDA – “HAMLET”
As a continuation of the article “ Traveller’s Tale” which described our travel “ in June 2011” to Sri Lanka after touring in Thailand ,this episode relates visiting an eco retreat model village called “ Kurulu bedda” in the close vicinity to the city of Galle and also making a short trip to see the Martin Wicramasinghe museum near Koggala – old Air Base .
‘Kurulu Bedda’ means literarily , a jungle environment set aside for a bird sanctuary.
‘Kurulu -Paluwa ‘ has been constructed for a different purpose. According to Dr Cyril Kariyawasam from university of Ruhuna , when paddy farmers prior to cultivating their rice fields , they set aside a small area for birds. About two weeks before starting to work on their main paddy fields, the village farmers collectively cultivate a small area for birds and insects. Birds and insects get used to feeding the paddy of this small area. Once the birds form a habit of eating paddy in this small area, they never bother to seek another area for their feeding. This is how village farmers have protected their main paddy fields from destruction by birds. Literarily , Kurulu Paluwa means “ the area devastated by birds” .
As I stepped into this model village , Kurulu bedda , my mind went back to over seventy years with re collection of my father’s vegetable garden. He developed the vegetable garden (“Elavalu Koratuwa” ) during his spare times. We as young boys (Six brothers ) had to work with him after school and during week-ends .
This kurulu bedda hamlet reminded me of my childhood days. Vegetable “ koratuwa” with plants that creep along ground and up (“ messa”) wooden structures with vege – fruits hanging seemed you are in a different world; especially the little cottage made of mud and bamboo walls with thatched roof, a small dwelling which has been built by the side of the model paddy field, take you back to your childhood days. There are no such dwellings to be seen in our village or other suburbs of Galle nowadays. Buffalo grazing in pasture and monkeys on fruit trees give an added attraction to the model village. Surrounding the jungle area of the village there are hundreds of birds singing and flying in flocks. An expert resident naturalist , has recorded over 56 species of birds in the area. We were invited to assist the farmers with the cultivation of the paddy and harvesting of the many variety of vegetables grown.
Kurulu bedda is part of the (Jet wing ) Lighthouse Hotel and is only a ten minutes boat ride up the Mahamodara river from the Hotel. Elevated wooden decked walkways took us to see the beautiful areas of the model village. The historic city of Galle is within a fifteen minute drive from Kurulu bedda .We spent a day here with the eco tranquil environment, while my family members engaged in other activities , I was meditating on ‘meththa’ ( loving kindness to all living beings ) and calming the mind thereby rejuvenating my brain cells.
Dr.Karu Liyanaratchi O.A.
M; JP

  • Stayed June 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing Kurulubedda, responded to this review, February 14, 2012
Dear Guest,

I am really happy to have just read your review on Trip Advisor, and thank you for the feedback. This feedback helps in developing our team and facilities better, so every review is very important to us.

The team here at Jetwing Kurulubedda is very pleased to hear that you enjoyed your stay here. We have put together the villas at Jetwing Kurulubedda to give the guests a secluded and tranquil eco friendly space to relax, and rejuvenate themselves; we are pleased that guests are doing just that. The boat ride to the property and the wooden walkways that lead guests towards the two villas have been strategically built to give our guests the best experience possible and to allow them to take in the most out of the surroundings of the property. We also believe it is important that the surroundings are taken care of and maintained very carefully to make the Jetwing Kurulubedda experience one to remember. All this, along with the very modern and luxurious villas are sure to leave you with memories that last a lifetime.

We thank you once again for your feedback and we look forward to having you back with us, when your travels bring you back to the stunning Southern coast of Sri Lanka.

Sincerely,

Robert Claesson
General Manager
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Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 2, 2012

Please do not book this place. Lots of mosquitoes, overpriced US$500 per night, the landscape was not looked after and the grounds are unsightly. No remote control, must borrow form next door villa, only have 2 villa in a small area. You cannot go anywhere because the area is small. This place is right next to a village. Behind the villa there is a house and I can hear people talking, coughing and etc. I told the GM about my feedback he said it was my own opinion and other people loved it!! If you don't believe me do try it yourself. With such a price that we are paying we should deserve better service, luxury in the living area and surrounding area. With this price go to Amangalla instead where it is really luxury and good service!!!! Wanted to go there but fully booked. My compliment to the GM is upon my request he quickly looked into moving me out of Kurulubedda.

  • Stayed December 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing Kurulubedda, responded to this review, January 17, 2012
Dear Guest,

Jetwing Kurulubedda is our hidden wilderness gem. It is a private two villa property located in the middle of a mangrove forest partially surrounded by the “ging ganga”, one of Sri Lankan’s main water arteries. It is also partially surrounded by a typical Sri Lankan village, based around a temple less than a hundred meters away.

It is a truly unique property unlike any other. Yes, there are mosquitoes outside. As it’s a property within a riverside forest, this is to be expected. However, your room is sealed and air-conditioned for this exact reason. Mosquito nets are provided on your terrace should you wish to spend the night outdoors. No, there are no gardens, however this is very much part and parcel of the concept of Jetwing Kurulubedda which is a greatly self sufficient property growing a majority of the fruits and vegetables used in its cooking and offered to its guests. As is evident by all the other reviews, all our guests love the truly unique location, concept and the personalized care Jetwing Kurulubedda offers. We are truly sorry you did not feel the same way.

We are glad we were able to accommodate you in another of our fine properties a little closer to your liking and we do hope you enjoyed the rest of your stay in Sri Lanka’s amazing southern coast.

Sincerely,

General Manager.
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Colombo, Sri Lanka
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 3, 2011

Jetwing Kurulubedda is an out of this world experience. Set by the side of a mangrove, it is definitely at home with nature. The tranquility is amazing and the oneness with nature is wonderful. You could constantly hear the chirping of some type of bird and event at times the calls of monkeys. Kurulubedda has its own vegetable/fruit patch and even a small rice field, which has organic produce. The dwellings are amazing, with a cool plunge pool on the ground floor and a timber floored room on the 1st floor. The amenities of the dwelling are great and will satisfy everyone. Sujith and Marage are the two caretakers at Kurulubedda who will do anything to make sure you feel at home. Sujith cooks the most amazing meals and Marage does a wonderful job tending to the place. Sujith is also well versed on nature and can give you an insightful walk around the location.

It is definitely a nature lovers paradise. My only complaint is that we only stayed one night. Definitely will be back for some more of this nature haven.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing Kurulubedda, responded to this review, January 3, 2012
Dear Guest,

I am always amazed by how alien Jetwing Kurulubedda seems to the hustle and bustle of Galle, Sri Lanka’s fifth largest city, though the two are a mere two kilometers away from each other. You can at one moment be amidst a sprawling bazaar of a thousand people and in minutes be transported to the tranquility of a riverside mangrove forest where you’d be hard pressed to hear another human voice other than those of Sujith and Marage. I will be sure to give them both a pat on the back next time I see them.

Thank you posting your experience on Trip Advisor and please do come back again for a longer stay. Call ahead and we will make sure Sujith has lunch ready when you arrive and Marage is waiting at the gate to greet you with his signature smile.

Sincerely,

General Manager.
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Colombo
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 23, 2011

I stayed in Kurulubedda for 2 nights in November 2011 with my wife and two kids (2 and 4 yrs). They advised me not to take the kids as it is not child friendly, but both my wife and myself were determined to take the kids. We were very careful not to allow the little one to step out side without us but no unforeseen dangers.
It is a very nice place. It very calm and tranquil, you hear the birds and that’s it. There is a small pool in the chalet in which you can cool off. You can see a fair collection of birds as the name suggests, some of them will be seasonal. If possible ask them to get you the KIRALA drink which is awesome.
Take mosquito repellants if you cannot tolerate them. The hotel provides them as well, but what I did was sprayed citronella oil in the room around 5PM and closed everything by 6PM and no mosquitoes. If it rains there isn’t much you can do.
If you are a person who likes a lot of variety in your food I suggest you go to Light house and enjoy the buffet else you can get what you want from the hotel.
The staff is very good, they have the desire to take care of you. Overall it’s money well spent
.

Room Tip: There are only two rooms that isnt much of a choice
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  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing Kurulubedda, responded to this review, December 28, 2011
Dear Guest,

Thank you for your beautiful review. We are thrilled that you had such a pleasant stay at our hidden, mangrove-forest retreat.

We are always a little hesitant to recommend Jetwing Kurulubedda for kids due solely to the fact that the railing surrounding your chalet in very low and we have concerns regarding children tripping.

Jetwing Kurulubedda is truly a wonderful introduction to Sri Lanka’s amazing lower wetlands and I’m glad your children were able to experience firsthand the remarkable varieties of birds, insects and lizards this beautiful island has to offer. All that aside, I personally love to just sit near the gazebo close to the river and watch mother nature with a nice cool glass of Kirala in hand. Kirala is also a special southern delicacy you would rarely experience in the city. I am very happy that you were able to do all these things during your recent stay with us.

It has been our utmost pleasure having you stay with us and we do hope you will return in the years to come.

Sincerely,

General Manager.
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Additional Information about Jetwing Kurulubedda

Address: Dadella, Galle 80000, Sri Lanka
Location: Sri Lanka > Southern Province > Galle
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #26 of 107 Specialty Lodging in Galle
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Jetwing Kurulubedda 4.5*
Number of rooms: 2
Official Description (provided by the hotel):
Take a boat ride along a quiet rivulet that leads up to Jetwing Kurulubedda, a scenic refuge in the coastal city of Galle that lies tucked away amidst lush greenery. Lose yourself in the peace and tranquillity of a tropical paradise and enjoy your very own contemporary luxury villa complete with a private plunge pool. ... more   less 
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Also Known As:
Jetwing Kurulubedda Hotel Galle District

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