On our way to Galle, we stopped in Unawatuna for lunch. We went to a restaurant called Calamander Unawatuna Beach Resort aka UBR. The place is really a beach side hotel resort but we stopped at the restaurant only for lunch.
This place is overrated, overpriced and a tourist ripoff. Our group of six was seated. The tables are rather small so they combined two tables. There was setting for three. I do not know if servers could not speak English but they approached our guide to take our orders. Our guide ordered for us. For a long time we waited, the waiters did not come back to put the additional three settings needed. We had to request them. Their buffet is 1800 rupees compared to 950-1400 rupees we had been paying so far, the highest so far with no extra fresh seafood like the Kandy restaurant who served with exemplary service and a good selection of food. I ordered a vegetarian pizza. Slowly, the food trickled in for my group, no pizza for me. I waited a few minutes more while I watched my group ate their lunch, no pizza for me. Now the group is finished with their lunch, no pizza for me. Our guide summoned the waiter to inquire and more wait. By this time, I lost my appetite and frustration settled in. I got up and told them to eat my pizza along with their loss as I was not about to eat angry. I left and stepped out. Even our guide agreed with me. He felt bad that he brought us there. Then the manager acknowledged to our guide that their staff has poor training. If you charge more than the other restaurants, you better justify by providing an exemplary service. It did not happen here.
If you own or manage Unawatuna Beach Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.