We arrived in the early hours of the morning having already booked the room from the day before. on arrival no one (including the manager) had any idea what room we were in.
the resort itslef was quiet, relaxing and offered the perfect background to simply kick back and totally relax.
the food was fantastic. the chef took a personal interest and pride in making sure each dish he cooked was to the individual preference. there cant be any complaints about the food or kitchen/ waiting staff. (i noted that all the cooking was done with bottled water which just re enforces the care taken in food preperation).
the staff were all friendly, very attentive and would bend over backwards to accomodate the guests. top drawer.
the room was great, very basic facilities but it was just what we expected. there were plenty of smaller 'guests' but this also is expected when living in a jungle!
all in all, very good.... however there were some incidents that left a very bitter taste and went some way to ruining the entire visit.
we decided to travel to galle in order to watch an international cricket match. we asked the manager how we could arrange a taxi. he said he would call one for us.
we travelled to galle, the minibus broke down and we arrived around an hour late. when we were ready to leave the driver then proposed taking us to several sites. the turtle sanctuary, a'mineral' mine and several statues.
the turtle sanctuary was great. the mine was just a gimic for a jewellery shop with a hard sell. we bought something and noted the driver was then paid by the staff at the shop.
on arrival back at the resort i went to pay the driver, the manager said he would take care of it for me which i thought nothing of. on the final bill it cost 12,000 ruppes which is arounf £60. (for a days taxi ride, when two day trip to kandy cost 14,000 rupees.
i believe the manager paid the driver a fraction of what he charged me which is unethical if not a bit dishonest.
another incident was when a young couple had some money stolen from their room. they searched their bags as well as the room. the manager made a big show of sacking the two room boys responsible for cleaning the room. he didnt appear suprised by anything. the police were called and the couple were 'persuaded' to sign a disclaimer saying the theft hadnt occured for a fraction of the money returned by the manager.
the couple left that day, and strangely enough.... on the same evening we ordered room service as the weather was bad. the two 'sacked' room boys came to the room in casual clothing carrying umbrellas for the waiters. the following morning i saw one of the room boys back in his uniform at work.
put simply, the manager lied to me when i spoke to him - he told me the couple had been paid back the amount stolen... they were given a small fraction of a refund. the room boys had been sacked.... the manager didnt even flinch or realise his lie was obvious when i was speaking to him the following day and one of the room boys in uniform walked past.
i cannot imagine what had happened between him and the couple in order to get them to sign a disclaimer saying the money had been lost and not stolen.
the owner of this resort has to be made aware of this incident, which i believe is disgraceful, first the theft, then the management manipulating the situation to maintain the pretence of normality. (it also begs the question of where the money went, and how much was actually stolen..)
- Official Description (provided by the hotel):
- Dalmanuta is situated in a large lovely park along the Bentota River. Dalmanuta offers full Ayurvedic Treatment or just a relaxing holiday. The Hotel has two pools, one diving deep and one Jacuzzi pool. The restaurant is open also for guests not living at the hotel. Minimum stay 3 nights ... more less
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- Also Known As:
- Dalmanuta Gardens - Ayurvedic Resort And Restaurant
- Dalmanuta Gardens - Ayurvedic Resort & Restaurant Hotel Bentota