We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Awesome resort. Great staff.” 5 of 5 stars
Review of Bentota Beach Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Save
You added Bentota Beach Hotel to your Saves list
Bentota Beach Hotel
4.0 of 5 Hotel   |   Bentota, Sri Lanka   |  
Hotel amenities
Ranked #15 of 26 Hotels in Bentota
Ad Doha, Ad Dawhah, Qatar
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Awesome resort. Great staff.”
5 of 5 stars Reviewed April 8, 2013 via mobile

The staff was very friendly. The food was to die for. We didn't need to get out of the hotel, all the activities were there! Rooms were newly renovated and nice. Clean and comfy. They even had a pillow menu, so you can choose your pillow at turn down service! Loved every bit of the stay there!

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shehara M, Public Relations - Bentota Beach Hotel at Bentota Beach Hotel, responded to this review, April 25, 2013
Thank you for your comment on Trip Advisor. We are delighted to note that you enjoyed your stay with us and appreciated the service provided. Comments such as yours is very encouraging as it signifies that we have been able to match your expectations and delight you which is our foremost objective at Bentota Beach Hotel.

Please visit Bentota Beach Hotel again and give us the pleasure of serving you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

876 reviews from our community

Traveler rating
    314
    330
    141
    60
    31
See reviews for
256
338
29
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (182)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
florida
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed April 7, 2013

Had to wait eight hours and suffer the extreme rudeness of the reception staff to get a second key to the room after repeated requests. They actually told me the manager had gwone to Colombo to a meeting..Sat night at nine pm... And taken all the spare keys with him!, they seemed to find my annoyance very amusing..

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shehara M, Public Relations - Bentota Beach Hotel at Bentota Beach Hotel, responded to this review, April 25, 2013
Thank you for taking the time to provide feedback on your stay at Bentota Beach Hotel on trip Advisor. It is with deep regret that we note your unfortunate incident at the reception. However thank you for bringing it to our notice. Please accept our sincere apologies for any inconvinience that might have been caused to you as a result.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
schweiz
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed April 5, 2013 via mobile

Unfriendly staff, everything in relation to money and tickets, you pay, then you get the friendly treatment, we couldn't enter the restaurant in our shorts and therefore, no food/drinks and there was no effort to find a solution, we felt like second class customers, never again!! The hotel next door also has a very nice garden, good food and friendly helpful staff -> go there ;-)

  • Stayed March 2013
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shehara M, Public Relations - Bentota Beach Hotel at Bentota Beach Hotel, responded to this review, April 25, 2013
Thank you for taking the time to review your stay at Bentota Beach Hotel on Trip Advisor.
Your constructive feedback on the level of service has been taken very positively and we will review with the team concerned how we can improve in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 5, 2013

It is should be a 2 star hotel not more related to the room quality

It has a very rude reception people , very poor A/C in hotel facilities , lobby and room

I don't recommend this hotel for any body unless if it is one fort of its existing price

  • Stayed April 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shehara M, Public Relations - Bentota Beach Hotel at Bentota Beach Hotel, responded to this review, April 25, 2013
Thank you for taking time to provide feedback with regards to your stay at Bentota Beach Hotel . We are deeply saddened to note your comments, however we have taken your constructive criticism into consideration and appropriate action will be taken where applicable for improvement.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 2, 2013 via mobile

My choice was 'average' or 'very good'. The hotel is better than average - to be fair I would rate it as good.
After Kandalama and Earl's Regency, I felt a bit let down but after re-adjusting my expectations, the hotel has a lot to offer. Good location - the train did not bother us at all. I heard it early morning but my daughter never did. Nice pool. Room on the smaller side but ok. Bathroom need a makeover though. Staff pleasant & efficient. The only thing I found annoying is not being able to take the towel to the beach! I am not a pool person, I love the beach and that's a silly rule in my opinion & very unpleasant.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shehara M, Public Relations - Bentota Beach Hotel at Bentota Beach Hotel, responded to this review, April 4, 2013
Thank you taking the time to write to Trip Advisor reviewing your stay at Bentota Beach Hotel. We are delighted to hear that you did enjoy your stay with us with particular mention of the location, pool and staff friendliness.

Your comments made with regards to aspects for improvement have been well noted and we will make changes where ever possible in order to serve you better. It has been an absolute pleasure to be at your service. We look forward to the opportunity of being able to serve you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed March 26, 2013

Stayed here two nights, primarily for the beach, for which it is perfect. Rooms on the smaller side and in need of refurbishment but still decent. Evening entertainment is a nice touch, we saw a cultural show and a singing night. Breakfast is a good spread. Biggest draw back is the LOUD sound of the train horn very early in the morning, I don't think there's any escaping it! Overall it's good value if you just want a few days of beach in a reasonable hotel.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shehara M, Public Relations - Bentota Beach Hotel at Bentota Beach Hotel, responded to this review, March 30, 2013
Thank you for taking the time to review your stay at Bentota Beach Hotel on Trip Advisor. We are happy to note that you enjoyed your stay with us. Comments with regards to the rooms and other areas for improvement have been well noted and corrective action will be taken where appropriate. Please accept our apologies for any inconvenience that may have been caused to you during your stay.

It has been a pleasure to be at your service. We look forward to seeing you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed March 26, 2013

We recently stayed at the Bentota Beach Hotel at the end of a tour of Sri Lanka with Saga. It is one of the best hotels we have ever stayed at. The location was ideal, being on the beach with delightful shady gardens. There were always sunbeds available and plenty of space so that it never felt crowded. Our double room was comfortable with a little balcony which overlooked the gardens. There was plenty of storage space and the air conditioning worked well. There was a great variety of food, both Sri Lankan and Western and the chef and his staff were always willing to provide any special requests. Saga organised two special dinners on the terrace which were very pleasant. We also attended the General Manager’s cocktail party on our last night which was most enjoyable and gave us a chance to chat to the management. All the staff were helpful and friendly throughout our stay. We should point out that the railway line runs very close to the hotel but there are not sufficient trains for this to be a major problem. In fact, we caught the train from the local station one day and took a very interesting trip to Galle down the coast at a cost of £1 for a return ticket!

Stayed February 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shehara M, Public Relations - Bentota Beach Hotel at Bentota Beach Hotel, responded to this review, April 4, 2013
Thank you for taking the time to provide your feedback on your stay at Bentota Beach Hotel on Trip Advisor and for the recommendation given to fellow viewers. It gives us tremendous satisfaction to know that you were impressed with our facilities and services.

Your feedback will certainly be shared with our entire team at Bentota Beach Hotel as it will encourage them greatly to achieve even higher. The F&B team especially were glad to read your feedback.
.
Looking forward to the pleasure of welcoming you back to Bentota Beach Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Bentota Beach Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Bentota Beach Hotel

Address: Bentota, Sri Lanka
Location: Sri Lanka > Southern Province > Bentota
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#8 Spa Hotel in Bentota
#9 On the Beach Hotel in Bentota
#9 Family Hotel in Bentota
#9 Luxury Hotel in Bentota
Price Range (Based on Average Rates): $
Hotel Class:4 star — Bentota Beach Hotel 4*
Number of rooms: 133
Official Description (provided by the hotel):
Situated on the southern coast of Sri Lanka, Bentota Beach Hotel is the perfect get-away from the buzzing city life. The resort specializes on water sports and other adventures at its own Water Sports centre with a variety of activities such as wind surfing, jet skiing, banana boat riding and diving. The hotel also hosts other recreational activities such as a tennis court, squash court and archery. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, Despegar.com, Booking.com, Agoda and Hotels.com so you can book your Bentota Beach Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Bentota Beach Hotel Sri Lanka

Owners: What's your side of the story?

If you own or manage Bentota Beach Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.