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“a unique experience” 5 of 5 stars
Review of Vivanta by Taj - Bentota

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Vivanta by Taj - Bentota
3.5 of 5 Hotel   |   National Holiday Resort, Bentota, Sri Lanka   |  
Hotel amenities
Ranked #5 of 27 Hotels in Bentota
Chennai (Madras), India
1 review
“a unique experience”
5 of 5 stars Reviewed July 11, 2013

from check in to check out, it was a very memorable stay. the staff were always very helpful to our needs. at the time of check in we were welcomed by the receptionist along with the executive chef !!
the same greeting was done at the time of check out when they saw us off on the porch.
it was like leaving home.

Room Tip: higher floors with sea facing rooms offer a panoramic view of the hotel and the ocean
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MathewVM, General Manager at Vivanta by Taj - Bentota, responded to this review, July 11, 2013
Thank you for taking the trouble of writing to us and we are delighted to note that you and your family had a memorable stay with us.

Our team takes great pride in ensuring that all our guests have a memorable stay with us.

We look forward to welcoming you back to our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,003 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (265)
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Colombo
1 review
4 of 5 stars Reviewed July 11, 2013

Our stay at hotel was amazing! The hotel, rooms facilities were of 5 star standard.. Most importantly from the time of check till check out, at all meals soo much personal attention was given which i have not experienced. The staff was excellent, polite and their were no 'no's' heard at all. Everything which we ask was provided promptly. Therefore the personal attention given to guests by all staff including Head Chef, Hotel GM was above all the most pleasant experience.. Recomend must go for a relaxing holiday..

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MathewVM, General Manager at Vivanta by Taj - Bentota, responded to this review, July 13, 2013
Thank you for taking the trouble of giving your feedback about Vivanta by Taj Bentota through the TripAdvisor.

We are delighted to note that you and your family had a memorable stay with us. We are also happy to note that you have enjoyed the newly renovated hotel and its services. Our associates are our greatest asset and they take great pride in offering the highest level of service at all times.

We look forward to welcoming you back to our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
4 of 5 stars Reviewed July 10, 2013

All of the staff were very friendly and helpful, the entire hotel was clean, tidy and fresh looking. There was ample choice of restaurants and we tried each one and hd no real issues.

I was surprised that there appeared to be no obvious or easy "green option" in terms of reusing towels or not having bedding changed daily. In this day and age I feel that this is an option that is very easy to apply and ultimately would save the hotel money whilst doing a little for the environment and therefore should be implemented, this said I am sure individuals could arrange this with the front desk.

There are a few things to do outside of the Hotel but although there was some very basic information supplied about these activities, individuals were effectively on their own to arrange this with very little help from the hotel, even in terms of advice on appropriate cost for things like tuk tuks. I am very happy that this is not in the normal remit of a hotel but given the relatively remote locality a little more assistance would have been helpful

I felt that access to the Internet was far too expensive (approx 2300 Rs) for 24 hours with no plan for greater than 24 hours which could have been approx £70 for the week we stayed here. To compound this issue any smaller time frame was contiguous meaning that if you wanted to check mails a couple of times per day then the options of 1 or 2 hours were almost meaningless as the pricing meant that 24 hours made more sense.

All in all I do rate the hotel as a 4 however one incident mad me leave feeling very unfairly treated. We had booked an itinerary which included a week at this hotel at 1/2 board with one evening set aside as a candlelit dinner. When we arrived for this dinner we were initially handed the 1/2 board (dine around) menu. In effect meaning that this was not the "special night" we had hoped for as in effect we could have dined in the sea view restaurant every night using this menu. When I stated that we would prefer to have the full a la carte experience we were told that this was fine and because we were 1/2 board we would get some discount for the meal. This discount amounted to 3000 Rs which I felt was almost meaningless and effectively just rubbed salt in the wound ( about £15 equivalent & remember the price of the Internet !).

I wrote an email to the front office seeking clarification an expressing my displeasure when I got back to the room and after getting no reply overnight or the next day I went to the front office to gain a better understanding in person. The individual agreed with my view that we had booked and were expecting something special and in effect did not get anything in addition to our 1/2 board. He would not comment on the discount although I pointed out that in every other restaurant we received a discount of around 7000 Rs and said he would report to his manager and get back to us. This of course did not happen.

I am happy to note that the above event has taken more words that I would have preferred but it did contribute to me leaving with such a bad feeling about this that I did not even bring it up as we were leaving the hotel. This said I am happy to rate the hotel as a 4

Room Tip: We stayed on the 3rd floor (302) and we had a good sea view and easy access to the pool and Palms re...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MathewVM, General Manager at Vivanta by Taj - Bentota, responded to this review, July 11, 2013
Thank you for taking the trouble of sending your feedback through the TripAdvisor about your recent stay at our hotel.

We would like to sincerely apologize for the being insensitive and not meeting your expectations on the last day of your stay with us.It is our endeavor to provide the finest Hospitality and Service in line with the standards of Taj Group of Hotels. However, we have fallen short of your expectations in certain areas during your stay with us. I have noted all your comments with utmost seriousness and have taken it up with the concerned departments for corrective action to ensure non recurrence in the future. Associates have also been briefed and training has been reinforced to ensure that service delivered is in keeping with the standards of the Taj. Thank you for bringing it to our attention.
I regret once again the inconvenience caused to you during your stay with us at Vivanta by Taj Bentota and urge you to treat this experience as a one off aberration.

We look forward to welcoming you back to our hotel.
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Colombo, Sri Lanka
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 9, 2013

Stay duration 3 nights 4 days.

Had a lovely time extremely relaxed. The rooms were newly refurbished and were extremely plush. Staff super friendly and ready to help, even had a complimentary magic show which was top notch.

Food was amazing especially breakfast. Recommend all high end travellers to drop in.

Tip: if you want to do any water sports at bentota please step outside the hotel and visit Sunshine Water sports, staff by the pool should be able to guide you.

Room Tip: Visit the website pretty clear on types of rooms available
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MathewVM, General Manager at Vivanta by Taj - Bentota, responded to this review, July 11, 2013
We are delighted to note that you had a memorable stay with us.

We are thrilled to note that you have like the newly renovated hotel and its services. We are receiving encouraging compliments from patrons like you about the hotel and its services.

We look forward to welcoming you back to our hotel.
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Leicester, England, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 7, 2013

We got married here and we made to feel like we were the most important people in the hotel. The resort suited my parents as well as my twenty year old step daughters. Transfers from the airport are not for the faint hearted so try to sleep through this. It seems that everyone in SriLanka genuinely wants to be nice to you. There are the obvious tourist traps but no one takes offence when you say "no". Avoid contact with local police if possible and raise any concerns with the hotel management first. The spa is exceptional quality and surpasses any other that I have used other UK. Breakfast was a real treat, ever had curry for breakfast? Try it and be set up for the day. Wedding planning was elegantly simple but think seriously about the state of the brides dress if you opt to arrive by elephant.

Room Tip: All rooms face the sea but don't expect a suite despite the description.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MathewVM, General Manager at Vivanta by Taj - Bentota, responded to this review, July 8, 2013
Congratulations!

We are privileged to be part of your wedding celebrations and are delighted to note that you and your family had a memorable stay with us.

Breakfast at the 'Palms' is always liked by all because of the extensive offerings of various cuisines. Our chefs are delighted to note that you have enjoyed it.

We now look forward to celebrating you anniversary and we promise you a even more memorable experience.

Thank you for taking the trouble of sending your feedback about the hotel through the TripAdvisor.

We look forward to your next visit soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ilford
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 2, 2013

We stayed there for 7 nights. We had a super time at the hotel. All the staff were very helpful and always willing to go an extra mile to look after us. Food quality was excellent in fact chef Sunal made extra effort in preparing delicious dishes which were not on the menu for us. General Manager Manoj Mathew actually came to meet us on the day we checked in. what a welcome garlands, cold towels and a welcome drink on arrival. The hotel had a lovely spa worth pampering yourself. Avanthi sorted the excursion tours. Vaishali made us feel at home. swimming pool attendents always ready to help.

Room Tip: Sea view rooms is advisable. we were on the 6th floor sea facing room. the view was magnficient
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MathewVM, General Manager at Vivanta by Taj - Bentota, responded to this review, July 11, 2013
Thank you for taking the trouble of sending your feedback through TripAdvisor about your stay at our hotel.

We are delighted to note that you had a memorable stay with us. Chef Sunal takes great pride in ensuring that all our guest have unique culinary journey while on a holiday. Our team takes great pride in ensuring that the highest level of service is provided always.

We look forward to welcoming you back to our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 2, 2013

Going by the previous reviews we were little worried when we got our bookings done for this property, but this is as gorgeous as any Taj property can be. Agreed the building architecture reminds one of the lavish properties of 80’s and 90’s but the facilities, luxury and service was top notch.

This is last among the 4 property on the main Bentota resort strip. The resort has two sea fronts separated by a small cape. The beach on the main side is much even as compared to the other.

The resort in itself is huge, a little confusing when you walk the alleys in trying to reach the terrace where they have their main restaurant (serving Sri Lankan, Indian, Continental cuisine) which overlooks a beautiful pool. The temperature in the pool was perfect for an evening swim, even though it was raining with high intensity winds. They have 3 other restaurants and a Bar lounge. The rooms are big and guess most rooms have the beach view. They have a Spa attached beside the property which we used and was very relaxing, the resort also has a Fitness centre with free Sauna and Jacuzzi which we couldn't use.

The staffs at the restaurant, pool, front office all were ever smiling and courteous as you would expect and they try to make your stay pleasant and memorable.

We were there on my wife’s birthday and the hotel sent us a large cake (unexpected) making it extra special.

They could probably use the grounds leading to beach much better, it wasn't manicured properly, only sore sight in this beautiful property.

Room Tip: Most rooms should be good, the higher you go, the better views and lesser walk in reaching the resta...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MathewVM, General Manager at Vivanta by Taj - Bentota, responded to this review, July 8, 2013
Thank you for taking the trouble of sending your feedback about Vivanta by Taj Bentota through the TripAdvisor.

We are delighted to note that you had a memorable stay with us. We have been receiving excellent reviews about the hotel and its services after the renovation and we thank you for your compliments.

Our associates are our greatest asset and they take great pride in providing the highest level of service at all times.

You will be happy to note that the hotel signages are now in place and the hotel landscaping work is progressing steadily.

We look forward to your next visit soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vivanta by Taj - Bentota

Address: National Holiday Resort, Bentota, Sri Lanka
Location: Sri Lanka > Southern Province > Bentota
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Bentota
#3 Spa Hotel in Bentota
#3 On the Beach Hotel in Bentota
#4 Romantic Hotel in Bentota
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Vivanta by Taj - Bentota 3.5*
Number of rooms: 160
Official Description (provided by the hotel):
Sri Lanka is referred to as a ‘small miracle,’ for despite the island’s relatively small size, its natural wonders and beauty are in abundance. Vivanta by Taj – Bentota is located on the south west coast of Sri Lanka. The hotel lies over a lush hill that overlooks the Indian Ocean. ... more   less 
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Also Known As:
Vivanta By Taj - Bentota Hotel Bentota
Taj Exotica Hotel Bentota
Bentota Taj Exotica Hotel
Taj Exotica Sri Lanka
Taj Exotica Srilanka
Taj Exotica Bentota

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